Need Help from 50D Owners - DPChallenge Forums

Canon EF 24-105mm f/4.0L IS

08/19/2009 11:04:01 AM · #1

I sold my 50d to someone in WA and this person right off the bat wanted to refuse shipment because they decided to buy elsewhere. When I told them they would have to pay for shipping both ways, then they decided to say the camera is defective and lodged a complaint at Amazon.

They attached a video showing the "defect". It is of the review image with the blown highlights flashing white and black.

Not having the manual any more, how do I explain this is normal and how do I direct them to turn it off - or better yet, return the camera to its default settings?

Thanks so much!
Ingrid

Five_Seat

Canon EOS-6D

08/19/2009 11:12:10 AM · #2

God, some people are so inpatient and difficult to deal with. I'm sorry that you accidently sent your camera to a neanderthal...

Here is a link to Canon USA to download the 50 manual... I don't really have tim to look through it.

//www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=139&modelid=17499#DownloadDetailAct

the link is about halfway down the page: eos50d-h-en.pdf

Five_Seat

Canon EOS-6D

Canon EF 24-105mm f/4.0L IS

08/19/2009 11:15:31 AM · #3

Actually, I did a quick search, I think it is on pg 133... They call it highlight alert.

eta: the setting is on playback menu 2, the 2nd blue menu.

Message edited by author 2009-08-19 11:17:12.

Strikeslip

Canon EOS-5D

Canon EF 100-400mm f/4.5-5.6L IS

08/19/2009 11:17:40 AM · #4

This is one of the many reasons I hate people, and and became a scientist.

08/19/2009 11:21:47 AM · #5

Thanks so much! I found an online manual I can refer to.

I did not realize how hard it is to deal with someone who does not know at least a little about Canons.

I sent a reply directing them to that page but I fear they will have no idea even how to do that simple task! So I also suggested they return the camera to its default settings (something I should have done! my bad)

Canon EF 24-105mm f/4.0L IS

08/19/2009 11:23:13 AM · #6

Yup! The same reason I much prefer my dog over human dingbats.

Message edited by author 2009-08-19 11:23:50.

scalvert

Canon EOS-5D Mark III

08/19/2009 11:30:14 AM · #7

Note that the highlight alert setting may be enabled by default, so returning the camera to factory settings (or buying a new one) might not change anything.

Bear_Music

Samsung Galaxy S24 Ultra

Sony 24-70mm F4 Vario-Tessar T* FE OSS

08/19/2009 11:34:09 AM · #8

The thing of it is, I suspect the "buyer" (who already got one elsewhere, remember) is actually the one who turned the highlight alert ON, in order to have something to complain about and make a video of, counting on the fact that whoever adjudicates these claims won't know enough about Canons to realize it's a bogus claim...

R.

08/19/2009 11:58:46 AM · #9

Originally posted by scalvert:

Note that the highlight alert setting may be enabled by default, so returning the camera to factory settings (or buying a new one) might not change anything.

Hmm, hadn't thought of that. I did direct them to page 133 :)