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01/10/2009 11:10:16 AM · #1 |
Don't get me wrong. I love(d) my Canon i9900 printer.
I bought one of the first ones out and it has done well all this time.
Last night - a warning message and yellow light showed up: "Caution. Waste ink absorber almost full."
Nothing in the 104 pages of instruction manual says anything about this condition, and Canon's website is surprisingly opaque on the subject. I finally found the reference.
Guess what? It's a Service Center problem.
I can understand about maintenance and service. I find it more difficult to understand a surprise like this that essentially disables the printer without notice. And requires a service call, not a home fix.
I've got to go out and find a printer today, since, as usual, I'm on deadline. Yep, I'll probably get another Canon, because it gives me good copies and I have a lot of paper that it likes. Oh, yes. I have a lot of ink too, so I hope it uses the same cartridges.
Okay, end of grumble.
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01/10/2009 11:27:28 AM · #2 |
Find your most mechanically-inclined friend and have him open her up, dear. Odds are he can remove the reservoir no problem, and with any luck he'll be able to flush it out. What have you to lose?
R.
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01/10/2009 11:32:18 AM · #3 |
I've had an i9900 for over five years. Very reliable workhorse for me. Have not had your problem, but there is a solution suggested on the Internet:
here is the procedure to reset waste ink for canon i9900
1) With the printer powered off, hold down the resume button and press the power button.
2) While holding down the power button, release the resume button and press the resume button twice in succession. Now release the power
button. The indicator will blink in green and remain lit in green.
3) Press resume 4 times (Green) for Waste ink counter reset.
4) press the power button. The printer will switch itself off after performing the function.
From this page: //www.fixyourownprinter.com/forums/inkjet/15284
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01/10/2009 11:44:01 AM · #4 |
Originally posted by hahn23:
I've had an i9900 for over five years. Very reliable workhorse for me. Have not had your problem, but there is a solution suggested on the Internet:
here is the procedure to reset waste ink for canon i9900
1) With the printer powered off, hold down the resume button and press the power button.
2) While holding down the power button, release the resume button and press the resume button twice in succession. Now release the power
button. The indicator will blink in green and remain lit in green.
3) Press resume 4 times (Green) for Waste ink counter reset.
4) press the power button. The printer will switch itself off after performing the function.
From this page: //www.fixyourownprinter.com/forums/inkjet/15284 |
LOL, that beats the heck out of my heavy-handed approach... Except, of course, if the end result is overflowing "waste ink" all over the work station, but what do I know? Precious little, that's what.
R.
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01/10/2009 12:04:52 PM · #5 |
Originally posted by Bear_Music:
Originally posted by hahn23:
I've had an i9900 for over five years. Very reliable workhorse for me. Have not had your problem, but there is a solution suggested on the Internet:
here is the procedure to reset waste ink for canon i9900
1) With the printer powered off, hold down the resume button and press the power button.
2) While holding down the power button, release the resume button and press the resume button twice in succession. Now release the power
button. The indicator will blink in green and remain lit in green.
3) Press resume 4 times (Green) for Waste ink counter reset.
4) press the power button. The printer will switch itself off after performing the function.
From this page: //www.fixyourownprinter.com/forums/inkjet/15284 |
LOL, that beats the heck out of my heavy-handed approach... Except, of course, if the end result is overflowing "waste ink" all over the work station, but what do I know? Precious little, that's what.
R. |
Yes, I've not done this myself, but sounds like there is waste ink absorbing pad/foam which can be relieved of excess ink by blotting with cotton cloth or sponge. That ink is so staining, I'd wear rubber gloves. |
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01/10/2009 01:06:14 PM · #6 |
it's also quite toxic i think.
resetting the counter should be able to get you through the day though w/o worry i would imagine..
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01/10/2009 01:29:32 PM · #7 |
Well, I went out and found a cheapish printer to get me through the weekend and into any repair time needed. (Or research into a new one). Probably I should have a backup printer anyhow and this canon MP480 should do the job. I don't think I'd get gallery quality pictures out of it, but it's good for all the rest...
:-))
I agree with Bear that the disposal tank or sponges need to be cleaned before the reset. So I'll wait until the pros can have a look at it next week. But I do appreciate your looking it up,  Hahn23.
What really frosted me was that Canon gave no clue that this would happen. Sudden and unexpected downtime is not cool. But that's the way it goes.
Here's what the Canon official help page says (you get to the reference through the site map):
Issue: Alarm / Power light flashes orange 8 times consecutively (Waste Ink Nearly Full Error)
Solution: Ink Absorber Replacement Options i9900
Ink Absorber Replacement Options
This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer. Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible by pressing the button on the printer. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.
Canon recommends having the printer serviced before the absorber becomes full. We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk.
If you feel your product might require service, Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.
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01/10/2009 02:50:18 PM · #8 |
This is nice to know Alice. I also have one of the original i9900 and love it. So far no problem. I guess this is the price we pay for never having any clogging issues as some of the other brands experience.
It may be time for me to start looking for a backup also.
Message edited by author 2009-01-10 14:50:38. |
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01/10/2009 03:32:53 PM · #9 |
why wouldn't they make iut as a simple a process as changing the ink ?
why would they intentinally neglect to mention it in the maintenance section of the manual?
they should have an ink collection TANK that gets filled and pops out like the rest of the cartridges do. simple enough - and they would gain the aftermarket sales of the empty collection tanks. say - after 10 cartridge changes ( on average ) the ink collection tank should be replaced PN#CCT009900i....
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01/10/2009 06:10:32 PM · #10 |
I appreciate your responses. Not only did I get a chance to grouch a bit
about this Canon product (and they should know better) some other early users of the
very fine i9900 get a warning of problems ahead.
:-))
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01/10/2009 06:50:39 PM · #11 |
Epson 2200s have the same issue. It is also a service center visit. I never heard of it, one of the local photogs told me about it and the home fix too. I haven't yet had to work on it.
Message edited by author 2009-01-10 18:51:16.
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01/10/2009 06:52:21 PM · #12 |
| I just went thru this process at a Canon Sevice Cener in San Antonio. My printer had the warning sign. My wife also has an i9900 that was one year newer than mine. I live about 250 miles from San Antonio an decided to take both printers in. It took 4 hours to replace both ink absorbers. They showed me the one from my printer. It appeared to be 8x12 inches and made of an absorb material pad. It was completely saturated. The Tech told me they are white when installed but this one was totally black. He said the counter had 15,000+ clicks and my wife's printer had 13,500. The cost was $80/printer plus $17 for the pads. They also said to never turn the printers off. These are good printers, but things like this do tend to pop up and bite you. I hope you get yours working. Oh, I have had my printer for 5 years |
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01/11/2009 11:28:52 AM · #13 |
A full waste ink container is a service center visit??? Interesting. Yet another reason I like my Epson 3800. The waste ink tank is a user replaceable $20 part.
Message edited by author 2009-01-11 11:30:21. |
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01/11/2009 03:55:58 PM · #14 |
Ann
The Epson3800 price is between $1200-$1400. I paid $450 for my Canon i9900. I can replace 7-9 ink absorbers with the price difference of $700-$900. The specs on the 3800 are very nice and I am sure the prints are outstanding. I agree the ink tank is a better option than the absorber. Thanks for the response. |
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01/11/2009 04:43:57 PM · #15 |
Originally posted by eaglebeck:
Ann
The Epson3800 price is between $1200-$1400. I paid $450 for my Canon i9900. I can replace 7-9 ink absorbers with the price difference of $700-$900. The specs on the 3800 are very nice and I am sure the prints are outstanding. I agree the ink tank is a better option than the absorber. Thanks for the response. |
The Epson 3800 is also a 17" printer, that actually costs closer to $1100, and comes with $500 worth of ink. Once you subtract out the price of the ink, there isn't all that much difference. The Epson 1270 (a 13" printer that goes for $499), has a $20 maintenance cartridge, too.
My badly expressed point was more outrage about requiring a service center visit for something that should be user serviceable. |
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