My new Sigma came all scratched :-(:-(

11/24/2008 10:28:54 PM · #1

I just opened the box.. and the front lens cap was smashed in on one side. You can see the scratches in this image:

[thumb]741737[/thumb]

I feel terrible!! I had been waiting for this lens for almost 2 weeks. Usually Amazon.com doesnt do such a bad job.

It seems that it wasnt packaged right. The outer bigger box had three big bubble bags but they were all on one side and the lens's box was stranded in one corner with 4 of its sides against the bigger box's walls.

This sux! I am planning to return it tomorrow. I dont even feel like putting it on the body and trying.

Not sure if its a good idea to keep it scratched.. even if it doesnt affect the IQ, I will always feel bad looking at it.. esp since I paid the full price.

Now I will have to wait 2 more weeks for a replacement.

What do you think, should I keep it, or return it??

Nikon AF-S Nikkor 85mm f/1.4G

11/24/2008 10:31:39 PM · #2

I am >this< close to printing the return-invoice at amazon.com....

JamesA

Nikon D800

11/24/2008 10:31:58 PM · #3

Take it back and throw it at them, and by it i mean a grenade and by throw i mean toss.

Canon EF 16-35mm f/2.8L USM

11/24/2008 10:35:57 PM · #4

I have decided. I am going to return it tomorrow. Off I go to print the return slip...

magenmarie

Canon EOS-5D Mark IV

Canon EF 85mm f/1.8 USM

11/24/2008 10:36:44 PM · #5

I've had pretty good luck with getting my money back from amazon - it's happened twice that I've had to return something. I would definitely return it and have them send you a new one. Good luck. Sorry about the rain on your parade! :(

trevytrev

Canon EOS-5D

11/24/2008 10:44:34 PM · #6

Amazon is pretty good with customer service and returns so you probably won't have an issue. unfortunately you will have to wait for your new lens but if you speak to a rep you might be able to have them overnight a new lens since it was damaged. Worth a try at least.

11/24/2008 11:23:50 PM · #7

I am hoping for a decent experience. They have been pretty good till date.. actually I have never had to return an item ever.

I am asking for a refund. Cannot wait anymore.

Thanks guys for the concern. It definitely helped reduce the anguish and the anger.

Olympus 7-14mm f/4.0 Zuiko Digital Zoom

11/24/2008 11:48:53 PM · #8

Guys, I just talked to an Amazon rep. She was really patient.. and offered to ship a replacement lens overnight at no cost to me.

Amazing!!!! I guess thats why they are called 'Amazon':-)

one2one

Olympus E-5

11/24/2008 11:56:45 PM · #9

Good for you Prash. Nice to get a rapid response and in your favour too. Must be the holiday spirit. :)

Message edited by author 2008-11-24 23:57:01.

LadyK

Canon EOS-5D Mark II

Canon EF 24-70mm f/2.8L USM

11/25/2008 12:00:28 AM · #10

oh thats so depressing. i feel your pain, that type of crap happens to my alot for some reason

goinskiing

Canon EOS-6D

Canon EF 24-70mm f/2.8L USM

11/25/2008 12:35:39 AM · #11

I have never had an issue returning an item back to Amazon, I've had the best customer service there.

trevytrev

Canon EOS-5D

Canon EF 16-35mm f/2.8L USM

11/25/2008 12:44:27 AM · #12

Originally posted by Prash:

Guys, I just talked to an Amazon rep. She was really patient.. and offered to ship a replacement lens overnight at no cost to me.

Amazing!!!! I guess thats why they are called 'Amazon':-)

Sweet, good news for you! That's why I buy from Amazon whenever I get the chance!

Leica 18-56mm f/3.5-5.6 Vario Elmar-T ASPH

11/25/2008 01:43:05 AM · #13

Originally posted by trevytrev:

Originally posted by Prash:
Guys, I just talked to an Amazon rep. She was really patient.. and offered to ship a replacement lens overnight at no cost to me.

Amazing!!!! I guess thats why they are called 'Amazon':-)

Sweet, good news for you! That's why I buy from Amazon whenever I get the chance!

Thank you for the suggestion. I wouldnt have talked to them if it wasnt for your post.

MAK

Leica CL

11/25/2008 06:27:34 AM · #14

Glad you got it sorted, I think it is disgusting to get anything in such a condition, maybe the way the package was handled by the post or it could even be from the company.. terrible.

Anyway, Im glad they were decent about it and you have finally got satisfaction.