Proof of Submission Question - DPChallenge Forums

Nikon NIKKOR Z 24-120 f/4 S

11/20/2008 10:38:38 AM · #1

OK I'm confused (nothing new here). This is the first time I've been asked for proof of my submission. I complied immediately by submitting the photo from the Nikon folder that I originally put it in. This morning I had a "Thank you for your submission" and at the bottom it says "we have one original on file". About a 1/2 hour ago it again says we need proof of submission. What am I missing? The file I sent was straight from the camera. Can someone please point me in the right direction.

Thanks - Diane

bassbone

Nikon Z8

11/20/2008 10:53:49 AM · #2

I would recommend replying to the email and ask whether they need a second original or if the first was satifactory.

You may also want to re-read the message from SC to make sure they are not asking for another file because the first has an issue.

Canon EF 70-300mm f/4.5-5.6 DO IS USM

11/20/2008 10:57:04 AM · #3

This is what the second e-mail says:

Note from Administrator:
Please upload your original AS IT CAME FROM THE CAMERA (in RAW/NEF/JPG format), and NOT a version that has been edited or extracted. Please contact us if you require any assistance in doing this.

That's what I sent. I did e-mail them back as soon as I received the e-mail. Do you know if there is a phone number I can call to straighten this out?

cpanaioti

Canon EOS-40D

11/20/2008 11:10:46 AM · #4

Some file transfer software actually alters the EXIF so that may be the issue.

freakin_hilarious

Canon EOS-550D Rebel T2i

Tamron SP AF 28-75mm f/2.8 XR Di for Canon

11/20/2008 11:12:55 AM · #5

There is no phone number. You'll need to work it out through e-mails. What that second email means, by the way, is that the file you sent the first time is not a valid original. In other words, even though you think the file was straight from the camera, it had actually been modified. This usually occurs because you used some kind of software to download the image from the camera/card to the computer and that transfer software modified the file.

2 questions:

What software did you use to download the image to the computer?
Do you still have the image on the card?

This is a good thread to read if this might be your issue: Transfer Software Guidelines

scalvert

Canon EOS-5D Mark III

Canon EF 24-105mm f/4.0L IS

11/20/2008 11:13:57 AM · #6

We received the first file you sent, however it had be modified by Nikon Transfer software. The image must be exactly as recorded by your camera, and files that have been saved or altered with any editing or transfer software are NOT considered originals. Search your hard drive for an unmodified version of that photo and upload it directly. If you export or save the file from any application it will be rejected.

freakin_hilarious

Canon EOS-550D Rebel T2i

Tamron SP AF 28-75mm f/2.8 XR Di for Canon

11/20/2008 11:15:52 AM · #7

Since you're here, Shannon, do you want to move this thread somewhere other than "The DPL"?

sempermarine

Apple iPhone 5s

11/20/2008 11:16:07 AM · #8

Originally posted by scalvert:

Thanks. It seems I had a similar issue.

scalvert

Canon EOS-5D Mark III

Canon EF 24-105mm f/4.0L IS

11/20/2008 11:44:59 AM · #9

Originally posted by freakin_hilarious:

Since you're here, Shannon, do you want to move this thread somewhere other than "The DPL"?

LOL

bassbone

Nikon Z8

Nikon NIKKOR Z 24-120 f/4 S

11/20/2008 11:48:35 AM · #10

Originally posted by sempermarine:

Originally posted by scalvert:
We received the first file you sent, however it had be modified by Nikon Transfer software. The image must be exactly as recorded by your camera, and files that have been saved or altered with any editing or transfer software are NOT considered originals. Search your hard drive for an unmodified version of that photo and upload it directly. If you export or save the file from any application it will be rejected.

Thanks. It seems I had a similar issue.

I had a similar issue with a JPEG and using the Nikon Transfer software. I got lucky and had a RAW file that was untouched.

My recommendation - Use another method to transfer files from the camera to your computer or use RAW files instead of JPEG or do both the first two steps...

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

11/20/2008 12:38:21 PM · #11

Can you give me a hint as to where on the computer I might find the original? I think its still on the camera but I'm at work. If it is, how can I get it to you untouched?

mpeters

Canon EOS-5D

Canon EF 50mm f/1.8 II

11/20/2008 12:42:38 PM · #12

Originally posted by DCrest01:

Can you give me a hint as to where on the computer I might find the original? I think its still on the camera but I'm at work. If it is, how can I get it to you untouched?

I'm sure they will give you time to get home and find the file.

The safest way is to drag and drop the image from your card to your image folder using the Windows interface(I suppose Macs have similar tools). Then upload the original file. This method doesn't use any 3rd party transfer software and will leave your original EXIF data untouched.

alanfreed

Nikon Z9

11/20/2008 12:42:45 PM · #13

Originally posted by DCrest01:

Can you give me a hint as to where on the computer I might find the original? I think its still on the camera but I'm at work. If it is, how can I get it to you untouched?

Your best bet is probably to hook your camera up to your computer, and treat it as though it's an external hard drive... and just upload the shot directly from there. That way, you won't run the risk of the shot being tagged by transfer software.

Message edited by author 2008-11-20 12:43:33.

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

11/20/2008 12:55:54 PM · #14

Alan, Not to sound like a total moron, but can you walk me through that? Thanks!

alanfreed

Nikon Z9

11/20/2008 01:03:45 PM · #15

With most cameras, you can simply connect a USB cable directly from your camera to your computer, and you can treat your camera just like an external drive, accessible in Windows Explorer, etc. Same deal with most card readers if that's how you transfer stuff to your computer. Most likely you can insert your memory card into your card reader, and your computer will treat it like another hard drive. Instead of using transfer software, just open up Windows Explorer and copy files through that program. You could even go to the upload page on DPC and browse to the camera or card reader to directly upload the file from there.

Originally posted by DCrest01:

Alan, Not to sound like a total moron, but can you walk me through that? Thanks!

11/20/2008 01:23:44 PM · #16

Alan, Thanks so much for the quick response. That will be tonights adventure. I sure do hope it works! Diane