| Author | Thread |
|
|
08/14/2008 12:10:52 AM · #51 |
Originally posted by Spazmo99:
Relax.
Breathe.
Center. |
Like I tried to explain.....I really don't have issues like the man talks about.
No thing, mon.....just movin' on. |
|
|
|
08/14/2008 09:15:23 AM · #52 |
I did not 'abuse' the OP in any way. I said that 'free' brings out a certain type of client. that's all I said.
Go read my first response - because either you never did or you just choose to attack me because I'm me.
No wonder i've got a bad rep around here with people twisting what I say!
|
|
|
|
08/14/2008 09:50:47 AM · #53 |
Originally posted by Prof_Fate:
I did not 'abuse' the OP in any way. I said that 'free' brings out a certain type of client. that's all I said.
Go read my first response - because either you never did or you just choose to attack me because I'm me.
No wonder i've got a bad rep around here with people twisting what I say! |
You've earned your rep.
|
|
|
|
08/14/2008 09:55:08 AM · #54 |
Originally posted by Spazmo99:
Originally posted by Prof_Fate:
I did not 'abuse' the OP in any way. I said that 'free' brings out a certain type of client. that's all I said.
Go read my first response - because either you never did or you just choose to attack me because I'm me.
No wonder i've got a bad rep around here with people twisting what I say! |
You've earned your rep. |
Pot calling the kettle black? :-) |
|
|
|
08/14/2008 10:09:49 AM · #55 |
Originally posted by glad2badad:
Originally posted by Spazmo99:
Originally posted by Prof_Fate:
I did not 'abuse' the OP in any way. I said that 'free' brings out a certain type of client. that's all I said.
Go read my first response - because either you never did or you just choose to attack me because I'm me.
No wonder i've got a bad rep around here with people twisting what I say! |
You've earned your rep. |
Pot calling the kettle black? :-) |
Back at ya. |
|
|
|
08/14/2008 10:25:46 AM · #56 |
Can we PLEASE get back on topic, or has this thread outlived its usefulness?
Originally posted by OP:
here's the deal:
we decided to have an ambassador program this year for our seniors. we took pictures of our first senior ambassador, she viewed the images and appeared to enjoy them. she and her mother were arguing whether or not to have names on the wallets, and after 30 minutes her mother decided no names.
3 weeks later, we handed them the prints. the other day we receive a phone call from the senior asking why there were no names on the wallets. after replaying the situation, she replied with an "oh" and that was the end of that.
today, her mother called and asked if we could reorder the wallets with the names if she paid for them. oh course we told her that was no problem and she is coming in later this week to place the order. she also asked why we didn't show her more images. we reminded her that our policy is that we pick out the best 20-30 pictures from the session (even though we showed them almost 40.) the mother completely understood and we hung up on good terms.
a half hour later, the senior calls YELLING at me, saying she wants to see all of the pictures so that she could order them. we had told her our policy several times before her session was held, but she waits until over a month after the pictures were taken to complain. after about 10 minutes of her telling me how other studios run, and being VERY rude and VERY nasty, she hung up on me.
i am sure that her mother does not know that this happened, but i do know that we DO NOT want her to represent our studio judging by her actions. we plan on calling her mother and explaining the situation in 4 hours.
so my question is what happens if the mom gets mad at us? this is our first problem customer and we just want to get this over with.
and sorry for the rant, i just had to get it out! |
Message edited by author 2008-08-14 10:26:29. |
|
|
|
08/14/2008 03:59:53 PM · #57 |
I think its met and lost its usefullness.
1st bad experience for a business; wont' be the last - it happens. there are all kinds of people in the world rude/polite/poor/rich/honest/liars/ etc.. whatever the case may be= *i'm not agreeing/disagreeing or attacking anyone just generally stating something* there is no way to eliminate human interaction -entirely- from portrait photography yet afterall ;) :-) someone asking for suggestions/help is just that= digressing the topic is not helpful to the original post or questions asked/ tho it may be helpful in another thread for other purposes - I don't see an actual answer in any of the arguments that ensued so far... so - yeahmy opinion is that I think the thread has outlived its usefulness for the original question; and a debate on business policy thread should just be opened in regards to any arguing that ppl want to ensue here in? but that's just my POV -- i've read some things in this thread that I am personally offended by- but I choose not to 'address/ or as some might call it : attack and provoke' this topic to digress further-- hopefully someone will close and lock it soon and all will end well-
I hope in the final interactions everything turned out for the original poster I worked in a photography studio for years; and in sales/etc for most of my life; I could happily give examples of how i've dealt with similar situations but it seems as though the situation is resolved; and the topic is hopefully at an end.. :-)
|
|
|
|
08/15/2008 11:00:44 AM · #58 |
Just something to keep in mind for anyone in this situation, YOU run your business, not the client. Yes, make the client happy, this is what your supposed to do, but not beyond reason. Lay it all out in the beginning, have it in DETAILED writing (so that when they say, "is that what we agreed on? I don't remember that." You can say, "Hmm. Oh, let's look at the contract!").
As far as the girl in this situation goes, I would not allow her to yell at me and not say anything about it. Never be disrespected like that. Call the parents (I know, it feels wrong, but do it) and tell them what happened (as was done in this situation). If you can't stand up to a teenager, how are you going to hold to your business codes when someone of a higher position has a problem and chews you out?
|
|
|
|
08/15/2008 11:15:41 AM · #59 |
The situation has been dealt with, the mother called again and apologized later that day. She completely understands why her daughter can no longer represent us.
I appreciate your help, although I must admit... I didn't read the little "fight."
I disagree that everyone wanting to be an ambassador is just being cheap. Obviously we did have one bad apple, but we do have a great girl coming in tonight to represent us that I know isn't in it for the free stuff.
Message edited by author 2008-08-17 01:32:18. |
|
|
|
08/15/2008 11:18:15 AM · #60 |
| Wow! You got such great, happy pictures! I would have expected her to want serious ones. |
|
|
|
08/15/2008 01:13:22 PM · #61 |
| Don't forget that Mom (and Dad) can be ambassadors also -- and sometimes its the parents who pay for the portraits |
|
|
|
08/15/2008 01:19:34 PM · #62 |
Originally posted by hankk:
Don't forget that Mom (and Dad) can be ambassadors also -- and sometimes its the parents who pay for the portraits |
Good point. The mom asked if she could have a few business cards to hand to her friends, and of course I said yes. |
|
Home -
Challenges -
Community -
League -
Photos -
Cameras -
Lenses -
Learn -
Help -
Terms of Use -
Privacy -
Top ^
DPChallenge, and website content and design, Copyright © 2001-2025 Challenging Technologies, LLC.
All digital photo copyrights belong to the photographers and may not be used without permission.
Current Server Time: 08/13/2025 01:52:42 PM EDT.
