Canon Support for (non-pro) SLR Owners SUCKS!!!

Canon EF 24-105mm f/4.0L IS

07/27/2006 01:05:58 PM · #77

Originally posted by coolhar:

Wish there was a way to convince them that we all deserve the kind of treatment Telehubbie got.

I think it helped that I look EXACTLY like Brad Pitt and the girl who helped me was a huge fan of him. I get that all the time, really. ;-)

Agaricus

Canon EOS-5D Mark IV

07/27/2006 04:10:13 PM · #78

I am hoping that I have the same expeience. My LCD back LCD just stopped working the other day (just bought the camera in May) and have been dreading sending out. It still takes great pictures, but I can't get into the menu. Anyway, I contacted Canon and they said remove and replace the day/date battery to see if it resets...I did and it didn't so I am going to have to send it off. I feel as though I am going to lose my best friend for 15+ days. Hopefully it is a quick and painless process and they treat me as well as they treated you Rex.

Originally posted by rex:

Let me stick up for Canon. My 30D came to me with the top LCD not working correctly. I e-mailed them and they replied telling me to send it to them stating it would take 15 business days for me to get it back. Well I shipped it thinking it will be a few weeks before I get it back. Well they got it and two days after they received it it was back in my possession fixed. They shipped it back Next Day Air.

Now with that in mind Canon rocks.

Judi

Canon EOS-5D Mark III

Canon EF 17-40mm f/4.0L USM

07/27/2006 04:36:57 PM · #79

Here in Australia the service is really bad. About 2 years ago my partner and I were doing some test shots about 4 days before a booked wedding. His 300D started playing up...showing only half the image. We live about 10 hours north of Brisbane so we aren't anywhere near help. After an hour and a half of long distance calls between Sydney and Brisbane we still hadn't got anywhere. They said we would have to send it to them and even though it is under warranty it would still be a few months before we got it back. We explained to them that it was sold at the time as a Professional Camera, and there wasn't any 20d's out at that stage. We told them we needed it for a wedding. They wouldn't give us a loan camera. We begged and pleaded and they eventually said they would give us a 3mp camera as a loan camera to shoot the wedding....Pffffffffffft!

We went and bough another camera and it wasn't a Canon. Their service is crap.

Canon EF 24-105mm f/4.0L IS

07/28/2006 06:04:20 PM · #80

Just got informed today that Canon will be shipping me out a new camera + lens + battery grip.

(Not sure if they'll be truly "new" or simply re-furbished...we'll see.)

Melethia

Canon EOS-80D

07/28/2006 06:43:40 PM · #81

Originally posted by dahkota:

Tomorrow (I keep saying that!) I have to send in my 70-300IS and my 30D. I filled out the on-line support stuff no problem. I got an email with a special phone number to use cause I'm special. They were so nice so far I feel even more special. :) Don't want to give up my camera though. I used the 300D last night for the B&W challenge. My score is at 4.7. At least I can blame it on the camera. :)

What issues have you found with the 30D? And do let me know if they fix your 70-300IS, because I'm seriously considering purchasing that puppy...

08/07/2006 01:40:10 PM · #82

Well, still haven't received camera. Apparently, they're waiting for the battery grip on B/O.

*sighs*

Been ages since I've entered anything and even then those were token entries. And I haven't shot anything since early July.

:(

Soon,....soon I will have a new camera/lens/grip and hopefully no repeats of my present problems. :)

violinist123

Canon EOS-6D

08/07/2006 01:44:22 PM · #83

Guy here at work had his 5D die after a couple months. Would not power on. He had a lense he got with a stop screw that fell out and he thought that might have shorted out the camera. Turns out he was correct.

Anyway, shipped it to Cannon. 5 days later they showed it as 'fixed' on the website and coming back overnight shipping on their dime. So broken to returned in working condition (with firmware upgrade and 'cleaning') - 1 week flat.

edit: Interestingly enough on the repair notes it said 'check stop screw on your lense(s). Not sure how they were able to make that determination as only the body and charger were shipped to them.

Message edited by author 2006-08-07 13:46:45.

06/25/2008 01:33:27 PM · #84

35456567878-ggt566 data chr$ file 69

Message edited by author 2008-06-26 16:22:06.

dwterry

Canon EOS-1D Mark III

Nikon AF-S DX NIKKOR 18-200mm f/3.5-5.6G ED VR II

06/25/2008 02:28:34 PM · #85

The above post is from a first (and only time) poster. He resurrected a 2 year old thread just to vent???

I've dealt with Canon on several repairs now (and do not have a Canon "pro" account) and I am quite satisfied with their service.

mpeters

Canon EOS-5D

Canon EF 50mm f/1.8 II

06/25/2008 02:37:39 PM · #86

jgig22 seems sincere though. The thread must have shown up in a google search.

My one and only 20D shutter replacement took about 2 weeks start to finish. (California service center) Count me in as a satisfied customer.

marbo

Nikon D5000

06/25/2008 05:07:26 PM · #87

AAAAhhhh 2 year old thread alert !!

PS, when i had a canon 350d i got it fixed for free And that was 3 months after the warrenty ran out.

06/25/2008 06:20:55 PM · #88

1

Message edited by author 2008-06-26 16:20:50.

dwterry

Canon EOS-1D Mark III

06/25/2008 08:16:54 PM · #89

Sorry, I think the credibility factor just took a dive... methinks thou doth protest too much.

06/25/2008 08:28:23 PM · #90

7

Message edited by author 2008-06-26 16:20:32.

06/26/2008 04:08:32 PM · #91

n

Message edited by author 2008-06-26 16:20:17.

smurfguy

Canon EOS-5D Mark II

06/26/2008 04:14:03 PM · #92

Originally posted by jgig22:

i am now losing the will to give a poo

The feeling's mutual... Where's that padlock. =D

Canon EF 28-135mm f/3.5-5.6 IS USM

06/26/2008 04:40:48 PM · #93

Well, I guess I should feel complimented - as after all it was my long dead thread that has been resurrected.

That said, I felt that my experience with Canon support and repair was crappy until I was put in touch with Canon Professional Services.

That said, I used the NJ repair and most of the positive reports I hear relate to the California repair facility. NJ was grossly incompetent and incapable of resolving the issue.

When my 20D & 70-200mm f/2.8 IS were finally replaced. I strongly contemplated just putting them up on ebay and switching to Nikon. That is how bad the service had been prior.

I've still had the occasional issue with my 20D at bad times (ie: cake cutting). But it's rare, versus 5 times in a 30 minute shoot that I was experiencing before. I did pick up a 40D. So I am hoping that I'll have a much better experience than I did with my 20D which spent half it's first year away at the shop.

lykofos

Canon EOS-40D

06/26/2008 06:37:40 PM · #94

I just recently used Canon Repair Service and had an excellent experience. My LCD was messing up on my P&S A75.

6/14/08: I emailed canon support on Saturday and received an email a few hours later saying that there was known CCD issues w/ a small percentage of A-Series cameras.

6/16/08: They sent me a printable prepaid UPS label / tracking number on Monday.

6/20/08: Camera arrived at their Elk Grove Village, IL Service location.

6/21/08: Emailed me saying the problem was verified and the repair would be done for free.

6/23/08: Email update saying the repair was done and camera was on its way w/ 2 day shipping.

6/25/08: Camera was delivered and works fine!