I am an Internet Addict - DPChallenge Forums

Fisher Price Kid-Tough Digital

02/11/2008 10:46:04 AM · #26

Originally posted by TCGuru:

Call them and get credit off your bill for the 27 hours you didn't have service... They can't bill you for what you COULDN'T use... Hit em in the pocketbook and they will remember you... yell at a lowly CSR and you will be forgotten the moment he/she quits :)

I was already promised a $20 credit on my bill because of the missed appointment, but I know I'll have to make sure it actually hits my statement.

I know better than to yell at the CSRs. :)

Bugzeye

02/11/2008 11:40:16 AM · #27

All those big communication companies are the same. Charter is just like that. A major pain in the ass to get some simple customer service then 9 out of 10 times when you finally get lucky and press a button that connects you to a human, They say one moment while I connect you to someone who actually knows what they are doing, 2 seconds later I find myself right back where I started on the main menu of the recorded hell.

It is a nightmare.

NikonJeb

Nikon D850

Nikon AF-S Nikkor 28-300mm f3.5-5.6G ED VR

02/11/2008 12:30:00 PM · #28

Perspective check.....

I'd love for some bad hi-speed service.

I have an unstable dialup that mostly doesn't work when it rains.

karmat

Apple iPhone 7

Canon EF 70-200mm f/4.0L USM

02/11/2008 01:02:38 PM · #29

Originally posted by NikonJeb:

Perspective check.....

I'd love for some bad hi-speed service.

I have an unstable dialup that mostly doesn't work when it rains.

Hear, hear, brother Jeb. Preach it!!!!

:)

Message edited by author 2008-02-11 13:02:48.

fotomann_forever

02/11/2008 02:58:03 PM · #30

Originally posted by _eug:

Anyone know of any good protest groups?

DPC voters? ;-)

Message edited by author 2008-02-11 14:59:17.

Canon EF 28-135mm f/3.5-5.6 IS USM

02/11/2008 06:14:45 PM · #31

Originally posted by fotomann_forever:

Originally posted by _eug:
Anyone know of any good protest groups?

DPC voters? ;-)

That deserves a groan.

TCGuru

Canon EOS-40D

02/11/2008 07:06:19 PM · #32

Originally posted by _eug:

Originally posted by fotomann_forever:

Originally posted by _eug:
Anyone know of any good protest groups?

DPC voters? ;-)

That deserves a groan.

*GROAN* Sheesh Leroy!! ;)

Canon EF 24-105mm f/4.0L IS

02/13/2008 07:21:41 PM · #33

I just had a very refreshing 30 minutes call with Frank Eliason of Comcast. He really listened to what I had to say and explained details about things that are going to get done to rectify things. It's nice to hear an Executive of the company say, "That's not right. That should never have happened."

I actually feel respected and that my experience and opinion matter to the company. I'm not going out and investing in Comcast stock just yet though.

Art Roflmao

Canon EOS-6D Mark II

02/13/2008 07:54:24 PM · #34

Originally posted by _eug:

I just checked with Comcast HR - Frank Eliason is a 15 year old kid who works part time in Shipping and Receiving and occasionally does "Executive" customer service calls. HR said he has the persuasiveness of a Jedi. ;-)

Message edited by author 2008-02-13 19:54:48.