I am an Internet Addict - DPChallenge Forums

02/10/2008 05:40:04 PM · #1

Hello, my name is Eugene and I am addicted to the Internet.

Yesterday (Sat 2/9) at 1pm a Comcast contractor came to our apartment building to terminate service for a neighbor getting DirecTV. When he left I had no TV and no internet and no notice. I've spent the last 27 hours going through withdrawls while trying not to yell at Comcast CSRs while having visions of going to a Comcast Service office and pulling a Mona.

All told it took 8 calls and over an hour on my cell phone trying to get someone out to fix one man's 5 minute mistake.

I get a CSR and she tells me that since the orders are already out for the day that the only thing I can do is schedule a service visit for 11-2 on Sunday. Upset but without any other recourse I say ok.

Sunday rolls around and I wait until 2:40. I start calling Comcast again.

Would you believe that they have a system in place that once a service call is placed an automated call is made to confirm the appointment. If your internet is out and have VOIP or Comcast Voice the call doesn't get answered and they CANCEL your appointment! I was informed that this it what happened to me.

A new service request was sent and I was told I would receive a call from Dispatch. An hour later no word. Back on the phone to Comcast. The service request was declined. Declined?

It took telling the CSR that unless I had cable and internet TODAY or I'd be canceling my service that I got a promise of hearing from dispatch within 15 minutes. He sent the service request again. I waited another 15 minutes. No Call.

Again on the phone to Comcast to be informed that I am schedule for an "All Day" appointment whatever THAT means. At this point she says "4 to 7." Ok good I have an appointment. Now, I've waited 5 hours on a beautiful Sunday. We've had heavy rain for 3 days and I'm stuck inside while the sun is out and the sky is clear blue.

The tech shows up 30 minutes later and it takes 5-10 minutes for him to figure out which cable is mine and it's fixed. He never even need to enter the apartment.

WHY DID I HAVE TO FIGHT COMCAST 27 HOURS FOR A 5 MINUTE FIX?

This doesn't count the fact that when I asked my wife to set up service while I was away, I specifically told her to get Basic Analog service, they Upsold her Digital (and the service has horrible artifacting) and they told her that the cable modem we bought 5 months before wouldn't work and that she needed a 'New' modem. Then there's the issue that the username and password given during installation never worked. I'm using the username and password for another account to send mail. Or how about the fact that I couldn't get two addresses put on one bill?

I HATE COMCAST. I've never had anything but trouble. The only solution is TRUE competition.

Message edited by author 2008-02-11 09:32:44.

Nikon AF-S DX Zoom-Nikkor 55-200mm f/4.0-5.6G ED

02/10/2008 05:45:12 PM · #2

Ohhhh. I just got an automated voice survey asking me to rate my experience. Can you say, "Strongly Disagree?"

MelonMusketeer

Nikon D7000

Nikon MF 50mm f/1.4

02/10/2008 05:58:47 PM · #3

I would be very unhappy if that happened to me.

gwe21

Nikon D300

02/10/2008 06:10:02 PM · #4

Hey I second the "I hate comcast" part. I am still waiting for them to come bury cable at my new house that was supposed to have been done 4 weeks ago.

MAK

Leica CL

Leica 18-56mm f/3.5-5.6 Vario Elmar-T ASPH

02/10/2008 06:47:31 PM · #5

That Sux

soup

Canon EOS-30D

Canon EF 17-40mm f/4.0L USM

02/10/2008 06:59:35 PM · #6

comcastically crappy !

fotomann_forever

02/10/2008 07:07:19 PM · #7

Comcast must die. It's an evil empire that enjoys playing God with connectivity. They love that they can take away your life and force you to beg them to bring it back. Eug, what they did was no accident. They did it on purpose.

And even though you have been without service and wasted hours of time on the phone (running up your cell bill) you WILL pay your full bill.

soup

Canon EOS-30D

Canon EF 17-40mm f/4.0L USM

02/10/2008 07:09:15 PM · #8

they aren't that bad.

better than any DSL i have had... from the v-word

trevytrev

Canon EOS-5D

Canon EF 16-35mm f/2.8L USM

02/10/2008 07:16:02 PM · #9

We have charter where I live, and they are consistently rated the worst customer service in the industry(cable & high speed internet. I don't use them for my interenet service, thank god. Until there are more options then there is nothing to hold them accountable b/c people can't switch thier service.

Canon EF-S 15-85mm f/3.5-5.6 IS USM

02/10/2008 07:46:33 PM · #10

I'd love to grab torches and pitchforks, but I am so wiped out from dealing with this...

LN13

Canon EOS-60D

02/10/2008 08:15:49 PM · #11

Originally posted by soup:

they aren't that bad.

better than any DSL i have had... from the v-word

I'll second that. And they blow DirectTV out of the water. I switched both my TV and internet away from Comcast. I switched back within a month. The alternatives were abyssmal.

Message edited by author 2008-02-10 20:16:05.

strangeghost

Canon EOS-7D

Tamron SP AF 28-75mm f/2.8 XR Di for Canon

02/10/2008 08:24:57 PM · #12

I finally switched over to Dish Network from Charter last October. I was never so excited to cancel a service in my life as when I ditched Charter. Unfortunately, my experience with DSL was so bad that I went back to Charter with my tail between my legs within a week. I picked them back up for internet only. I least I got upgraded to their fastest speed and a promotional rate for a full year. Next October, I have to badger them to continue my promotional rate. Urgh.

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

02/10/2008 11:28:21 PM · #13

I don't know. I'm ready to start a grassroots Internet Co-op or something. Member owned and run. Profits get paid back to the members instead of stockholders... Am I crazy?

fotomann_forever

02/10/2008 11:33:36 PM · #14

Originally posted by _eug:

Am I crazy?

Effin' Looney!!!

citymars

Nikon D700

02/11/2008 12:08:24 AM · #15

Originally posted by _eug:

Would you believe that they have a system in place that once a service call is place an automated call is made to confirm the appointment. If your internet is out and have VOIP or Comcast Voice the call doesn't get answered and they CANCEL your appointment!

That sort of insanity seems to be rampant. Time Warner Cable once did something similar to me. Maddening, ja?

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

02/11/2008 01:02:32 AM · #16

Originally posted by fotomann_forever:

Originally posted by _eug:
Am I crazy?

Effin' Looney!!!

This coming from YOU? LMAO!

Originally posted by citymars:

Maddening, ja?

Ja. Insanely.

BeeCee

Nikon D40

02/11/2008 01:11:08 AM · #17

Originally posted by fotomann_forever:

Originally posted by _eug:
Am I crazy?

Effin' Looney!!!

Pot. Kettle.

fotomann_forever

02/11/2008 01:49:30 AM · #18

Originally posted by BeeCee:

Originally posted by fotomann_forever:

Originally posted by _eug:
Am I crazy?

Effin' Looney!!!

Pot. Kettle.

Like you can talk, Pan :-P

Katmystiry

Canon EOS-5D Mark II

Canon EF 85mm f/1.8 USM

02/11/2008 02:13:08 AM · #19

I am an internet addict .. we have cable modem at home .. I also have a backup just in case it is down .. cool little Verizon wireless card I plug in when cable is down or while traveling .. I'm sooo bad/addicted!!

BeeCee

Nikon D40

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

02/11/2008 03:33:36 AM · #20

Originally posted by fotomann_forever:

Originally posted by BeeCee:

Originally posted by fotomann_forever:

Originally posted by _eug:
Am I crazy?

Effin' Looney!!!

Pot. Kettle.

Like you can talk, Pan :-P

Hey! There's no pan in that saying; leave me outta this! :P

Message edited by author 2008-02-11 03:33:49.

Strikeslip

Canon EOS-5D

Canon EF 100-400mm f/4.5-5.6L IS

02/11/2008 08:20:03 AM · #21

Ha! Cogeco Cable did the same thing to me once. Right off the bat they told me it would take TWO MONTHS to fix it. At least they were honest. I ordered Bell DSL for the two month period, but in that neighborhood the DSL wasn't very good, and the cable was great, so I kept the Cogeco after they showed up to flip the switch that they errantly flipped two months earlier.

Now that we've moved, the DSL is great and the cable doesn't work, so I've got Bell now.

The bigger companies are shit, sadly.

Message edited by author 2008-02-11 08:20:46.

Canon EF 100-400mm f/4.5-5.6L IS

02/11/2008 09:34:53 AM · #22

Updated my post with more details of my 'fun'.

Strikeslip

Canon EOS-5D

02/11/2008 09:55:55 AM · #23

Big bizzness suxz ballz! >:-(