I Just Can't Turn It On! - DPChallenge Forums

Canon EF 70-200mm f/4.0L USM

09/23/2007 11:02:51 PM · #51

Originally posted by larryslights:

Originally posted by idnic:

Its: Inspiron 1501, AMD Turion 64 MK-36

The Inspiron 1501 is a laptop. I thought it was your desktop that was the problem.

Doh, sorry, coppied the wrong item. That's my kid's laptop that I got her for college. my bad.

the desktop is:
Dimension E510,Intel Pentium DProcessor 930 with Dual Core Technology (3.0 GHz)

killjoy181

Canon EOS-30D

09/24/2007 02:04:21 AM · #52

I will check and see if I have a Match, will pm and let you know latter today, it's 3:00 am here so will be a few hours yet;

Message edited by author 2007-09-24 02:06:13.

sabphoto

Samsung Galaxy S8/S8+

09/24/2007 03:35:29 AM · #53

cindi,

glad you got the problem fixed...well mostly anyway, good luck on the rest of it.

on a side note, I must really be either odd or blessed. I have a Dell desktop upstairs that I got about 5 years ago, the only problem I have ever had with it is getting the crap off that got loaded when the teenager started surfing the web and adding an additional hard drive. It is on 24/7 cause it and the external HD's are networked to access from the laptops. I cleaned it again last week since I returned from my year in Japan and my 16yr old still uses it daily.

I also have a dell latitude C600 laptop that I got back in early 2006 for $65 from my brother's work when they upgraded their systems. When I first got it the hard drive dumped when the battery died, I contacted dell support and even though I got it used, they actually sent me recovery disks for free. I got it reloaded and moved to Japan. On the way there the battery died and again I lost everything on the hard drive. After many loads and dumps, I gave up and got an HP locally. Just recently I decided to try it again and got it loaded but then got the dreaded blue screen. I talked to dell support online and they instantly told me it was a bad hard drive. I had a spare laying around so I installed it and boom, back up and running fine ever since. Then they helped me again find the right video driver for it. Sure it's odd having only one USB port and needing a wireless card but it works much better than the POS I got from best buy (my wife has had 4 powercords and sent it back for repairs twice, we'll see what happens when I get it back today).

I have heard so much about how dell and their support sucks but I couldn't be happier with them or their systems. I hope it works out as well for you.

09/27/2007 01:54:54 PM · #54

Originally posted by idnic:

Originally posted by larryslights:

Originally posted by idnic:

Its: Inspiron 1501, AMD Turion 64 MK-36

The Inspiron 1501 is a laptop. I thought it was your desktop that was the problem.

Doh, sorry, coppied the wrong item. That's my kid's laptop that I got her for college. my bad.

the desktop is:
Dimension E510,Intel Pentium DProcessor 930 with Dual Core Technology (3.0 GHz)

Hi,

My name is Todd and I work with Dell's Online Outreach program. Our group tries to help customers via blogs, forums, and other online communities. (You can read a bit more about our team on the official Dell blog at the following link:
//direct2dell.com/one2one/archive/2006/11/19/3648.aspx )

I'm glad to hear that your system has powered back up but was wondering if you've tried to turn it off again since then? If there is a loose connection in the system I'd hate to see it cause problems again in the future if / when your service contracts expire.

I'd recommend backing up your important personal data (since you can never tell what may happen) and try turning it off and on to make sure things are working right. If you run into problems then by all means contact our technical support group and get it taken care of while it's still at no cost to you. Chances are it's just a loose wire somewhere but you can never be sure.

A few posts back was a comment about sending the system in to us to repair, but unfortunately that option is only available for notebook systems, not desktops. Desktop units have on-site contracts where we can send out a technician to replace parts but they don't do troubleshooting on site. That's something you need to do with a Dell tech either via phone, online chat, or email.

Let me know if you've been able to test that system or if you have any other questions. You can either post back here or email my team directly at Customer_Advocate@Dell.com. If you do email us please include my first name (Todd) in the subject line of the message so it can quickly be routed through to me.

Thank you,

Todd

Customer Advocate
Dell, Inc.

//direct2dell.com/one2one/archive/2006/11/19/3648.aspx

09/27/2007 02:50:52 PM · #55

Originally posted by DellCA:

Wow. Hello, Todd, and thanks for posting! I haven't turned the machine off again since it powered up last Saturday. I'm afraid to. :)

I did get most of the data moved and/or copied to external HDs so its safe to try... but I'm afraid to! :D

So I should contact Dell tech and have them diagnose the problem? Then if parts or needed they will send them to me or send a tech to me, right? Okay, I think I can handle that.

I have clients due in a couple of hours and will NEED the machine to preview proofs with, so I will try to power it down & back up later this evening. Wish me luck.

Thanks again,
Cindi

glad2badad

Apple iPhone 16 Pro

Lensbaby Sweet 35 Optic

09/27/2007 03:03:33 PM · #56

Dang! I missed two entire pages of this thread. This cold is kicking my tail.

So...nevermind what I just posted and have now written over here. Geeezzz.

Hope it all ends well Cindi! :)

Message edited by author 2007-09-27 15:07:03.

Canon EF 17-40mm f/4.0L USM

09/27/2007 05:52:45 PM · #57

Originally posted by glad2badad:

Dang! I missed two entire pages of this thread. This cold is kicking my tail.

So...nevermind what I just posted and have now written over here. Geeezzz.

Hope it all ends well Cindi! :)

LOL Get better soon, Barry! :D

soup

Canon EOS-30D

09/27/2007 06:29:35 PM · #58

i'm curious how many hours were spent on the phone for this $65 laptop...

i won't buy another Dell. never owned one personally, but have used & repaired quite a few. their proprietary parts, and hardware and ink... are really pretty ridiculous.

Originally posted by sabphoto:

I also have a dell latitude C600 laptop that I got back in early 2006 for $65 from my brother's work when they upgraded their systems. When I first got it the hard drive dumped when the battery died, I contacted dell support and even though I got it used, they actually sent me recovery disks for free. I got it reloaded and moved to Japan. On the way there the battery died and again I lost everything on the hard drive. After many loads and dumps, I gave up and got an HP locally. Just recently I decided to try it again and got it loaded but then got the dreaded blue screen. I talked to dell support online and they instantly told me it was a bad hard drive. I had a spare laying around so I installed it and boom, back up and running fine ever since. Then they helped me again find the right video driver for it. Sure it's odd having only one USB port and needing a wireless card but it works much better than the POS I got from best buy (my wife has had 4 powercords and sent it back for repairs twice, we'll see what happens when I get it back today).

hankk

Canon EOS-5D

Sigma 24-70mm f/2.8 EX Aspherical DF for Canon

09/27/2007 09:45:15 PM · #59

Originally posted by DellCA:

Todd

Customer Advocate
Dell, Inc.

//direct2dell.com/one2one/archive/2006/11/19/3648.aspx

Hi Todd,

What's the trick for getting past the useless "offshore" tech support to someone who knows what they're doing?

Canon EF 24-70mm f/2.8L USM

09/28/2007 09:10:15 AM · #60

Originally posted by idnic:

Hi Cindi,

Let me know how it goes. In all honesty, if the system is that important I really would recommend making sure the system will start back up reliably. And if it doesn't, and it's still under a valid service contract, get it repaired. I'd hate to see the contract lapse and then have something happen again.

Todd

Customer Advocate
Dell, Inc.

//direct2dell.com/one2one/archive/2006/11/19/3648.aspx

d56ranger

Canon EOS-20D

09/28/2007 09:53:48 AM · #61

Originally posted by idnic:

Originally posted by routerguy666:
If the power light is blinking, the board is getting its 5 volts so presumably the power supply is not bad.

Call dell, the sequence the light flashes in can probably let them look up the error. Or you can comb through their site and look it up.

Odds are you knocked a board loose inside.

edit: as you aren't a noob, open it. Press all the ram chips down and make sure they are firmly seated. Same for all cards and for the cpu.

Okay, gonna have a look, if that doesn't work, I'm calling Dell. Ugh. My next machine is a mac!

YEH! Macs - Go! Mac Go!

hsolakidis

Nikon D50

Nikon AF-S DX Zoom-Nikkor 18-70mm f/3.5-4.5G IF-ED

09/28/2007 10:24:57 AM · #62

The clear CMOS jumper has sorted the blinking light issue for me a couple of times. I'm a computer engineer. Mind you, not on Dells, but I woudn't think it would matter.

sabphoto

Samsung Galaxy S8/S8+

09/30/2007 08:20:08 PM · #63

Originally posted by soup:

actually I don't know if I ever called them since I assumed I wouldn't get any help since I got it used. Every time I just logged on to their website chat section. I do not care for the over the phone help but the online has yet to fail me.

Sony 24-70mm F4 Vario-Tessar T* FE OSS

10/01/2007 01:05:28 PM · #64

Originally posted by sabphoto:

Originally posted by soup:
i'm curious how many hours were spent on the phone for this $65 laptop...

i won't buy another Dell. never owned one personally, but have used & repaired quite a few. their proprietary parts, and hardware and ink... are really pretty ridiculous.

actually I don't know if I ever called them since I assumed I wouldn't get any help since I got it used. Every time I just logged on to their website chat section. I do not care for the over the phone help but the online has yet to fail me.

Hi sabphoto,

If you fill out the change of ownership form (link below) you can receive support on the system. A lot depends on the model of the system, some have lifetime support while others do not. Whether your support contract is active or not also would determine, obviously, if you can get any parts dispatched.

Here is the link to register the ownership of the system into your name. We do honor service contracts and support for systems that are transferred or sold, the main sticking point is normally proving that you are the rightful owner of the system.

//support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer?~ck=ln&c=us&l=en&lnki=0&s=gen

Let me know if you have any other questions.

Thank you,

Todd

Customer Advocate
Dell, Inc.

//direct2dell.com/one2one/archive/2006/11/19/3648.aspx

Bear_Music

Samsung Galaxy S24 Ultra

10/01/2007 01:27:30 PM · #65

Wow, that's proactive customer service. Link enabled.

Originally posted by DellCA:

Originally posted by sabphoto:

Originally posted by soup:
i'm curious how many hours were spent on the phone for this $65 laptop...

i won't buy another Dell. never owned one personally, but have used & repaired quite a few. their proprietary parts, and hardware and ink... are really pretty ridiculous.

actually I don't know if I ever called them since I assumed I wouldn't get any help since I got it used. Every time I just logged on to their website chat section. I do not care for the over the phone help but the online has yet to fail me.

Hi sabphoto,

If you fill out the change of ownership form (link below) you can receive support on the system. A lot depends on the model of the system, some have lifetime support while others do not. Whether your support contract is active or not also would determine, obviously, if you can get any parts dispatched.

Here is the link to register the ownership of the system into your name. We do honor service contracts and support for systems that are transferred or sold, the main sticking point is normally proving that you are the rightful owner of the system.

//support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer?~ck=ln&c=us&l=en&lnki=0&s=gen

Let me know if you have any other questions.

Thank you,

Todd

Customer Advocate
Dell, Inc.

//direct2dell.com/one2one/archive/2006/11/19/3648.aspx

ragamuffingirl

Sony Alpha NEX-5N

Canon EF 28-135mm f/3.5-5.6 IS USM

10/01/2007 05:21:45 PM · #66

I had that problem with a work computer once and it was the mother board that went bad.

EducatedSavage

Canon EOS-400D Rebel XTi

Canon EF-S 18-55mm f/3.5-5.6 II

10/01/2007 07:33:22 PM · #67

Originally posted by sabphoto:

on a side note, I must really be either odd or blessed. I have a Dell desktop upstairs that I got about 5 years ago, the only problem I have ever had with it is getting the crap off that got loaded when the teenager started surfing the web and adding an additional hard drive. It is on 24/7 cause it and the external HD's are networked to access from the laptops. I cleaned it again last week since I returned from my year in Japan and my 16yr old still uses it daily.

I have to agree - I've been using Dell's refurbished machines for about 10 years and they've been fabulous so far. LOVE my desktop, seriously!

On a humorous note (to me, at least), my first comp I was an HP I got from a Mom and Pop store locally used to have to be driven around the block every time I turned it off. Used to make me crazy that it wouldn't start, wouldn't start, wouldn't start and I'd drive it out for repairs and it'd start right up. Just learned to drive it around the block when it wouldn't start.

How'd we get the Dell guy in here?

Art Roflmao

Canon EOS-6D Mark II

Canon EF 24-105mm f/4.0L IS

10/01/2007 07:43:23 PM · #68

Originally posted by Dantzr:

I know it sounds strange but... try it. Actually a slap or two might do it. And yes...I am totally serious!!!

Read the whole thread. Glad you got it working again. I would slap it anyway though - just as a deterrent or maybe punishment. If it gives you more trouble, slap it harder. ...or slap Todd. :)

Art Roflmao

Canon EOS-6D Mark II

Canon EF 24-105mm f/4.0L IS

10/01/2007 07:44:00 PM · #69

Originally posted by EducatedSavage:

How'd we get the Dell guy in here?

His ears were burning. ;-)

fotomann_forever

10/01/2007 09:17:21 PM · #70

Originally posted by Art Roflmao:

Originally posted by EducatedSavage:
How'd we get the Dell guy in here?

His ears were burning. ;-)

Better than his village, I suppose.

*Typed from a Dell Inspiron 1721 :-)

Message edited by author 2007-10-01 21:17:59.

10/02/2007 09:34:36 AM · #71

Originally posted by Art Roflmao:

Originally posted by Dantzr:
I know it sounds strange but... try it. Actually a slap or two might do it. And yes...I am totally serious!!!

Read the whole thread. Glad you got it working again. I would slap it anyway though - just as a deterrent or maybe punishment. If it gives you more trouble, slap it harder. ...or slap Todd. :)

Hey now!! LOL

One of my co-workers used to do IT support for the airforce and he refers to slapping the computer as "Percussive Maintenance". I love that term. :)

10/02/2007 09:37:29 AM · #72

Originally posted by DellCA:

Originally posted by Art Roflmao:

Originally posted by Dantzr:
I know it sounds strange but... try it. Actually a slap or two might do it. And yes...I am totally serious!!!

Read the whole thread. Glad you got it working again. I would slap it anyway though - just as a deterrent or maybe punishment. If it gives you more trouble, slap it harder. ...or slap Todd. :)

Hey now!! LOL

One of my co-workers used to do IT support for the airforce and he refers to slapping the computer as "Percussive Maintenance". I love that term. :)

I like you, Todd. You have a camera? Want to learn to shoot? :D

glad2badad

Apple iPhone 16 Pro

Lensbaby Sweet 35 Optic

10/02/2007 09:47:00 AM · #73

Originally posted by idnic:

Originally posted by DellCA:

Originally posted by Art Roflmao:

Originally posted by Dantzr:
I know it sounds strange but... try it. Actually a slap or two might do it. And yes...I am totally serious!!!

Read the whole thread. Glad you got it working again. I would slap it anyway though - just as a deterrent or maybe punishment. If it gives you more trouble, slap it harder. ...or slap Todd. :)

Hey now!! LOL

One of my co-workers used to do IT support for the airforce and he refers to slapping the computer as "Percussive Maintenance". I love that term. :)

I like you, Todd. You have a camera? Want to learn to shoot? :D

He-he. Before you know it you're all going to have him addicted to an update button and ... POOF! ... there goes this wonderful online Dell support. :P