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08/07/2003 08:03:23 PM · #1 |
I purchased a Canon 10D at Best Buy. I had problems with it all week focusing. Essentially, in AF, it couldn't come up with 1 clear photo in over 115 shots.
My husband took the camera back to Best Buy, the sales person opened the camera, downloaded photos which they wouldn't do when I was buying it!, and told my husband nothing was wrong.
My husband then pointed out how it was blurry. The tech said and I quote, "You'll just have to set the camera to a higher resolution if you don't like the way it looks." The idiot didn't even know the camera was set to fine at the highest resolution. He didn't check nor did my husband.
So now they deem the camera perfect and not defective and want to charge us over $150 to take the camera back after only 4 days. They tell you if they are defective -- they will return them within 15 days.
DON'T BUY FROM THEM. GO TO CIRCUIT CITY. They truly honor their merchandise.
I am outraged. Please pass on the word!
Renee
I finally got a supervisor and he said that if I can prove the camera is defective, they will give me my money back. Instead, the store gave my husband a replacement -- so now I don't have the defective camera and I can't get my money back! BASTARDS!!!! I am screwed! When I told the guy the resolution statement and said how absurd it was he said he didn't know a thing about cameras but there was nothing he could. Jerk!
Anyone want a Canon EOS 10D new in the box for the price I paid? $1499 plus tax? They exchanged the one
Message edited by author 2003-08-07 20:07:25.
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08/07/2003 08:13:10 PM · #2 |
What's wrong with getting a replacement? Does the new one have the same problems? Also don't be so certain that it is defective. Many people were having problems with the 10D, but a lot of times it was user error or the way the camera was setup.
edit: sorry, didn't notice you already had a thread going about the problems, but my advice still stands.
Message edited by author 2003-08-07 20:14:52.
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08/07/2003 08:14:33 PM · #3 |
Personally I'm thinking it wasn't the camera...you pretty much got one of the worst lenses possible (small max. aperture) fitted with something resembling coke bottle glass, and then took indoor shots at a long focal length. No wonder they were blurry. As Paganini said, get the 50mm f/1.8 for 80 bucks, set it to F/5.6 and then go take a pic of something in bright light.
As an aside, the reason that things are cheap at Best Buy is that (as you found out) the salespeople aren't highly trained and you don't get any customer service. Next time, consider buying from your local camera shop. They'll spend some time with you and the camera.
Message edited by author 2003-08-07 20:14:41. |
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08/07/2003 08:15:02 PM · #4 |
After all I have been through with this, and BEST BUY, I don't want to deal it. If there are problems again -- I'll be hosed.
I want to get away from the 10D and Best Buy right now. I want to be free...
I have struggled for four days to get a clear photo and I haven't been able to.
Renee
Message edited by author 2003-08-07 22:05:34.
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08/07/2003 08:17:36 PM · #5 |
If the camera truly is defective you can bypass Best Buy and go straight to Canon customer service. They can adjust the camera or give you yet another one.
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08/07/2003 08:21:12 PM · #6 |
I do all my shopping at //www.buydigitaldirect.com and Canoga camera,cheap and reliable source of all photography needs!
Compare prices on OlympusC5050Zoom
Best Buy $699.99
Buydigitaldirect $549
$ 150 difference!
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08/07/2003 08:49:42 PM · #7 |
No, Canon won't help me now because Best Buy took my camera and gave me another one. I don't want it. I don't trust it. I don't like it.
There seems to be question over focus problems with many other units ... people who have had them and had to send them in three times to Canon... each time it was fixed and then there was a problem again..later. A design flaw. These were people who knew more.
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08/07/2003 09:05:46 PM · #8 |
I know it doesn't help the matter, but a word of advise for future reference. Please bypass all electronic chain stores (best buy, circuit city, compusa, etc). These stores might be good in a pinch for generic stuff like cables, batteries or lower end digicams. But I don't have any faith in those stores or staff when I'm putting down a couple grand for a setup. Go to a dedicated camera shop. Why?
1. Those chain stores are mostly staffed by 16-25 year olds who most likely no nothing about digital imaging or photography in general. They were probably working the Car Audio/Video area yesterday.
2. The staff at a good camera shop are usually seasoned photographers. With some input from you they can be a tremendous help, whether you're an experienced photog or someone that doesn't know an f/stop from ISO. They know their products no matter if it's film or digital, lenses, accessories. I've had friends that have worked in chain stores, you wouldn't believe how they treat a good portion of their stock. It's no wonder something's probably messed up with it.
3. I don't know the exact pricing at the chain stores (as I don't shop there for camera gear), but most camera shops now realize if they're going to continue to exist, they have to be competitive with online shops. Out of a D100 body, battery pack, a few lenses, straps and bag, tripod, filters. The only difference in pricing from the internet was taxes. And when I'm spending that much already, a few hundred in taxes is negligible in my opinion.
4. I've also found at most camera shops the guys behind the counter don't push anything. Very laid back and they never follow you around the store waiting to jump on you at any minute to get that all important sale.
5. This may not be important to some or most. But I personally like having a couple of the guys that work in the shop remember me everytime I go in there. It's reassuring to know that if something does go wrong with my equipment, they're going to take care of it for me. I won't have to go haggle with some part-time teen that thinks because he wears a name tag he's a god.
Above and beyond all this though. Whenever putting out this kind of money for anything, the name of the game is research and homework. I'm not directing this at you personally. But in general, know as much as you can about it, whether it's a camera, computer, tv, etc. What kind of questions to ask, not only about the item itself, but also about their service policies.
Just my 2 babbling cents.
Message edited by author 2003-08-07 21:08:57. |
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08/07/2003 09:16:19 PM · #9 |
canon is a high quality reputable company
since you have this camera why dont you make the best of it and learn to use it. what are the odds of 2 defective cameras in a row?
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08/07/2003 09:26:59 PM · #10 |
| Sorry to hear about your troubles. I hope you'll reconsider and pull that new 10D out of the box and give it a shot:) |
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08/07/2003 09:36:41 PM · #11 |
| Looks like you were meant to have this camera. Relax, kick back and go over the manaul. You have invested a lot of money in this camera now it's time to invest a little time. Have faith! I'm pulling for you :) |
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08/07/2003 09:38:02 PM · #12 |
Send it to me. I'll pay you on the 150 a month payment plan. ;)
Mav-needs-a-10D
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08/07/2003 10:03:26 PM · #13 |
Mavrik -- Good one. You have me laughing at least after getting really, really, really irate! Okay, passionate LOL.
You all have made me calm a bit and smile. THANK YOU!!!!!! I've wondered if it is meant to be that I use this stupid thing. I am just so mad. Looking at it makes me want to toss'm.
I found out the manager told my husband if he didn't like the options to return it minus 15%, or to exchange it -- to get out of the store -- or he'd call police. He exchanged it. I wish he wouldn't have -- I could have tried another store. Nice customer service...
Thanks for the relief and for listening. You are all the best!
Lemonhead for sure now!
Renee
Message edited by author 2003-08-07 22:05:56.
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08/07/2003 10:22:01 PM · #14 |
i highly doubt that you would get two in a row that are defective. there has been much talk about focus issues with the 10d on other sites, and more often than not it falls under the issue that so many people have it now that there are people out there that have gotten so acustomed to using a point and shoot, that they don't realize just how much more light has to be let into an slr with certain lenses.
as an example. my last digital camera (nikon 4500). the aperture was between 2.6-5.1 1/f. and the focal length between 7.85mm-32mm.
on a typical mid-range zoom consumer slr lens the lowest aperture is somewhere around f/4 at 35mm to 70mm and f/5.6 at the fool zoom range. optically there is much less light comming into the lens on a typical slr lens than a point and shoot.
fully zoomed the cp4500 focal length was shorter than the begining focal length of mid-range zooms. and the aperture was quite a bit more wide open at most stops.
so one of three things have to happen to get sharp pictures out of an slr. 1) slower shutter speeds to let in more light. which can lead to blured pictures. or 2) more expensive lenses that allow f-stops of f/2.8 on zooms of the same length. or 3) buy a shorter length zoom. the longer the focal length the more light it needs. or better yet, get a prime like the cheap 50mm f/1.8 canon lens. it will let in all the light you could ever want at f/1.8.
hope this helps in some way, because generally the camera is fine. although you may have really had a defective one. i don't believe the problem is so rampant that you would get two in a row.
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08/07/2003 10:29:26 PM · #15 |
| just to let you know. i had the same intitial problem as well because i got so acustomed to my point and shoot and got lazy. but now i have no problem getting sharp pictures. you can take a look at my profile for examples if you want. my shot in the speed challenge was taken at 1/30 of a sec, so i know you can go from blurry to sharp pictures eventually. if you ever shot with a slr before you'll get it back. if not, you can learn pretty quickly with a digital. i know people who have (achiral for one). |
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08/08/2003 12:21:05 AM · #16 |
| I wouldn't send a camera to the Canon repair center. My cam didn't have trouble taking pics but had a couple of smaller problems like the lcd shutting off so I sent it in. I got it back completely messed up. They said it was returned to factory specifications, but they hadn't even fixed all of my original problems AND it couldn't take a recognizable picture. They repaired it again and it still doesn't take pics as well as before the "fix". It's very subjective though so I couldn't really complain again. |
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08/10/2003 12:58:40 PM · #17 |
This morning I decided to call another store. I explained the whole situation to them since corporate didn't give a damn.
This manager listened me out, agreed that I was not treated appropriately -- as the exchange didn't make sense if the camera was NOT defective -- and agreed to help me.
Within 5 minutes, the manager that was so nasty to me at the other store called me back and apologized that I had not heard from his store. He told me someone was supposed to call me on Friday -- but obviously they didn't (speaks volumes of the management and customer service -- doesn't it?)
Anyhow, the manager said that he would take the camera back "because he sold the unit I returned" for a full-refund. Essentially -- since he got his money back, he is willing to take back my exchanged one since I didn't use it. The manager was supposedly going to get a "professional photographer" in the store to look at my model. I was hoping to talk to him -- but obviously he didn't bother. He just put it back on the shelf.
Besides horrible customer service, and being treated horribly when we acted respectable at all times -- what really pisses me off is the fact that when I asked to see the photos I "test shot" in the store on a computer before I made the purchase -- they told me they couldn't do it. But when I returned it with problems, it didn't take them 2 seconds to connect it up and test it. Even in the store with bright lights, the photos were not clear.
The end result: When it is to Best Buy's advantage, they'll do whatever it takes. When it comes to the customer -- they won't do cr@p!
Not a place I plan on doing business with again. Tomorrow I am off to return the second unopened beast since the manager agreed to accept it for a full-refund. Good riddence! I don't want a new camera anymore and if I change my mind I am going to a camera shop (though my camera shop experiences in Wisconsin have been no better customer service wise, I have to say).
Thanks again for all those who helped me,
Renee
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