What do you think? - DPChallenge Forums

03/26/2007 11:46:04 AM · #1

So yesterday afternoon we went down to Aaron Brothers and picked up a frame and sheets of backing and matting for a photo. I cut and assembled everything, hung it on the wall, and it looked great. 11 pm rolls around and I hear a crash and a scream. One of the metal clips that held the hanging wire had sheared off causing the whole thing to fall, narrowly missing the head of my SO who was on the couch under it.

I'll be taking the frame back to Aaron Brothers tonight and I'm sure they'll pay for a replacement frame but I'm not sure if they'll pay for the matting or print which were sliced by the broken glass. How would you go about it? Ask for the manager first or...? The print was made at home so would you ask for materials value?

Canon EF-S 18-55mm f/3.5-5.6

03/26/2007 06:31:04 PM · #2

Anyone?

escapetooz

Canon EOS-500D Rebel T1i

03/26/2007 06:48:36 PM · #3

Umm I don't know anything about the legalities but I'd say get as much as you can, that is dangerous! For sure speak to the manager and be direct about what you want. I'm not very good about this stuff but I have a friend who is and that's what she told me. They would much rather give you a bit of matting than lose you business forever. If things don't go how you like you can request the corporate number (if it is a corporation... I'm not sure what Aaron Brothers is?)

If you bought the matting there, I think they should give you more of course! I doubt they will give you and money for the print. Perhaps ask for store credit?

Greetmir

Nikon D60

Sigma 18-200mm f/3.5-6.3 DC OS for Nikon

03/26/2007 06:53:18 PM · #4

... what Monica said ...

Brad

Olympus OM-D E-M1

Olympus 40-150mm f/2.8 PRO M.Zuiko

03/26/2007 06:53:31 PM · #5

If I sold wheels and tires (which I don't) and someone went home and installed them, I would not liable for them coming off.
If you bought and assembled it, I doubt they have any real liability, though they may extend some goodwill to keep you happy as a customer.

03/26/2007 07:14:05 PM · #6

Originally posted by escapetooz:

I'm not sure what Aaron Brothers is?

Yes, they're a corp... It's a chain art supply store that mostly sells frames, framing supplies, and custom framing services. Aaron Bros

Originally posted by Brad:

The matting and backing I cut to the dimension of the frame. The frame itself was pre-assembled except for the clips and wire so you could have it either in landscape or portrait orientation. If the clip had just fallen off I would have assumed I assembled it incorrectly. However, it didn't fall off, it broke in half. I would agree that in the case of the tires there would be limited liability but in this case the product is designed to have the final bit of assembly done by the end user. In both cases though the product should be free of manufacturing defects and fit for the designed purpose.

Since it wasn't fit for the designed purpose the question becomes does the damage caused by the defect become their liability? I'd like to think yes but I don't know.

If anyone has had something like this happen to them and would like to share their experience I'm all ears.