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06/18/2006 08:25:58 AM · #1 |
Hi there,
My Photoshop 7.0 dies whenever I want to open it. I click on it and the software starts to open and midway, the starting splash, it dies as if I had never opened it. I don't know what to do since my other software's fine and I know of no viruses in my computer. I deleted this software and installed the 5.5 version. It does the same thing. My computer has a grudge on photoshop and I don't know why. Has this happened with anyone else?
Edit:
Windows XP Professional 2002, Duron processor I think...
Message edited by author 2006-06-18 08:49:37. |
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06/18/2006 08:34:49 AM · #2 |
| please give us some more info about your computer... operating system, version, etc. |
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06/18/2006 09:03:12 AM · #3 |
I don't know much about PS, but I'm a computer nut, so I'll throw in my 2 cents worth...
1) An important question is - has PS always done this, or did it used to work on that computer? If it used to work, then reinstalling the Operating system may fix it, but this means reinstalling all your applications, so it's a lot of work - but maybe worthwhile if PS is your main use for that computer.
2) Is it a work computer with security profiles on it? Sometimes applications don't like this, and you may have to disable the security stuff for PS to work. (Check this before #1) :)
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06/18/2006 10:30:22 AM · #4 |
| Don't reinstall. Find out where all the preference files are located, and begin deleting them. My experience has been that a corrupted prefs file is at the root of most problems like this. The location and nature of prefs files is different on Windoze and Macs. Make sure you know what you're doing. |
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06/18/2006 10:37:58 AM · #5 |
Could ver well be a preferences file. Might also be registry settings left behind. If you're not really confident going in and rooting this stuff out, though, don't attempt it; especially the registry.
Did it just start doing this? If so, you might be able to correct by restoring to a point before the probeem started. Use "System Restore" and assuming it was turned on (I believe it is by default) then select a restore point prior to the time when the problem started. All should be good, but any applications installed in the meantime, or changes made that required registry settings, will be lost.
Another option is to contact Adobe support (I believe that chat and e-mail support is available) and ask them how to proceed. |
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06/18/2006 11:00:10 AM · #6 |
| I would personally never mess with the registry myself. That seems to be a prescription for disaster. Deleting prefs file is usually pretty innocuous since most apps recreate them if they're missing. |
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06/18/2006 11:04:30 AM · #7 |
Originally posted by surfdabbler:
I don't know much about PS, but I'm a computer nut, so I'll throw in my 2 cents worth...
1) An important question is - has PS always done this, or did it used to work on that computer? If it used to work, then reinstalling the Operating system may fix it, but this means reinstalling all your applications, so it's a lot of work - but maybe worthwhile if PS is your main use for that computer.
2) Is it a work computer with security profiles on it? Sometimes applications don't like this, and you may have to disable the security stuff for PS to work. (Check this before #1) :) |
Reinstall the OS only as a last resort. If deleting prefs doesn't work, uninstall and reinstall Photoshop. That will almost surely fix it. Assumes you have the CD and serial number. |
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06/18/2006 01:39:51 PM · #8 |
Originally posted by Dr.Confuser:
Originally posted by surfdabbler:
I don't know much about PS, but I'm a computer nut, so I'll throw in my 2 cents worth...
1) An important question is - has PS always done this, or did it used to work on that computer? If it used to work, then reinstalling the Operating system may fix it, but this means reinstalling all your applications, so it's a lot of work - but maybe worthwhile if PS is your main use for that computer.
2) Is it a work computer with security profiles on it? Sometimes applications don't like this, and you may have to disable the security stuff for PS to work. (Check this before #1) :) |
Reinstall the OS only as a last resort. If deleting prefs doesn't work, uninstall and reinstall Photoshop. That will almost surely fix it. Assumes you have the CD and serial number. |
Ditto on the OS as a last resort...
Check the simple things first...
Have you run out of Disk Space? (by run out I mean less than 1G or so free). Windows and Apps all like to use a swapfile to supplement the physical memory of the PC and if you are not running 1.5G or 2G Physical RAM than it wants a lot of swapfile.
A full or fragmented disk will hinder the size of the swapfile (default Windows uses a dynamic swap file that will grow or shrink depending on the use and or diskspace).
Check your disk, perform a clean up and then a defrag to give the swapfile plenty of room to run.
I personally run a static swapfile by Setting Initial and Max to the same value of 2G in my case which basically sets aside 2G for the swapfile...no growing or shrinking.
How much disk space do you have free and How much physical memory do you have installed in your PC.
Edit: How big is your swapfile?
Start > right click My computer choose properties
Advanced tab > Performance > click Settings... button
Advanced tab > Near the Bottom what is the number for Virtual Memory?
Message edited by author 2006-06-18 13:53:55. |
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