computer help, please. - DPChallenge Forums

06/05/2006 06:22:23 PM · #1

I have been trying to upload a video (slideshow made with Photostory3), but my computer (Win XP) keeps freezing.

Here is what happens:
â�¢ I open google video upload page
â�¢ Click on â��Browseâ��
â�¢ Select file and click on â��Openâ��
That is the point where it all stops responding. I donâ��t even get as far as the upload button.

This is what I have tried so far to solve the problem:
â�¢ Firefox vs Internet Explorer
â�¢ Using a different video sharing site
â�¢ Using different video formats (avi, wmv, mpg)
â�¢ Turned off Antivirus, Ad-watch and firewall
â�¢ Rebooted the computer
â�¢ Closed all other programs

â�¢ There is NO Nortonâ��s Internet Security
* the file size is only 8.5MB
* I CAN upload to my photosite account, and to my website via frontpage.

Edited to add other things I now tried:
* deleted cookies + cache, restarted browswer

Any ideas, please?

Message edited by author 2006-06-05 21:28:37.

06/05/2006 09:09:40 PM · #2

pretty please?

Marc923

06/05/2006 09:11:46 PM · #3

Just a thought, but delete your cache and cookies, restart the browser and try again.

06/05/2006 09:16:38 PM · #4

Originally posted by lepidus:

Just a thought, but delete your cache and cookies, restart the browser and try again.

Just did all that, didn't help :-(
(but thanks for trying)

Katmystiry

Tamron SP AF 28-75mm f/2.8 XR Di for Canon

Canon EF 85mm f/1.8 USM

06/05/2006 09:17:50 PM · #5

Can you upload to where ever you are going using FTP instead?

Canon EOS-20D

06/05/2006 09:18:38 PM · #6

oops, nevermind...

Message edited by author 2006-06-05 21:20:30.

06/05/2006 09:19:12 PM · #7

Originally posted by mystopia:

Can you upload to where ever you are going using FTP instead?

If I knew how to do that, I'd try.
However, I doubt it could be done, anyway ..... this is a limited format type deal, meant to be foolproof, I think.

Tamron SP AF 28-75mm f/2.8 XR Di for Canon

06/05/2006 09:20:33 PM · #8

Originally posted by mk:

How big is the file?

The one I really want is only 8.5 MB, others (of different formats) were about 50ish.

Canon EOS-20D

06/05/2006 09:21:46 PM · #9

Originally posted by Beetle:

Originally posted by mk:
How big is the file?

The one I really want is only 8.5 MB, others (of different formats) were about 50ish.

I reread better and saw that you didn't even get as far as the upload button so file size shouldn't really matter.

Have you tried uploading other things? Like, uploading a photo to DPC or something? Does that work?

06/05/2006 09:27:22 PM · #10

Originally posted by mk:

Have you tried uploading other things? Like, uploading a photo to DPC or something? Does that work?

Yes, I can upload to my photosite account, as well as my little website (via frontpage).

06/05/2006 09:32:38 PM · #11

Originally posted by Beetle:

Yes, I can upload to my photosite account, as well as my little website (via frontpage).

However, I just found that I can NOT upload to DPC - it works on the same principle as the video sites and freezes my computer, too.
DANG IT!!!

awpollard

Canon EF 100-400mm f/4.5-5.6L IS

06/05/2006 10:01:14 PM · #12

Didn't see it mentioned: Are you using the Google Video Uploader? or a link on Google?

06/05/2006 10:09:05 PM · #13

Originally posted by awpollard:

Didn't see it mentioned: Are you using the Google Video Uploader? or a link on Google?

I tried both.

awpollard

Canon EF 100-400mm f/4.5-5.6L IS

06/05/2006 10:50:18 PM · #14

Looking around the Google Video Site:

Per their troubleshooting page...

Use as simple as possible filenames (no spaces or weird characters)... I'd tend to agree with that one as we really can't tell what kind of system they got on the back end... looking around it seems to be a bit fussy.

The other thing they mention is make sure that the file being uploaded is on the main hard disk and not an external drive. I'm not so sure why this would make a difference...but would try it anyways.

06/05/2006 10:54:27 PM · #15

Originally posted by awpollard:

Yes, it is on C drive, good file names, too (at least two of them were). Seems the problem has nothing to do with google, since I found out that I can't upload to DPC anymore, either.
I am currently running a thorough virus scan.

06/05/2006 10:59:01 PM · #16

Originally posted by Beetle:

Originally posted by awpollard:
Didn't see it mentioned: Are you using the Google Video Uploader? or a link on Google?

I tried both.

I think Google just f*ed your browser...

06/05/2006 11:00:20 PM · #17

Originally posted by crayon:

I think Google just f*ed your browser...

Both Firefox AND Internet Explorer?

06/05/2006 11:01:34 PM · #18

Originally posted by Beetle:

Originally posted by crayon:

I think Google just f*ed your browser...

Both Firefox AND Internet Explorer?

they both may share the same module for file uploading.

06/05/2006 11:02:43 PM · #19

if you can remember when your computer was last known to be working fine, may I suggest you perform a system roll-back (system restore in windows XP).

06/05/2006 11:12:56 PM · #20

Ok...... I have never done that, but it makes sense. I'm waiting for the scan first, but I will very much keep that one in mind, thanks.

awpollard

Canon EF 100-400mm f/4.5-5.6L IS

06/05/2006 11:33:12 PM · #21

Before doing too much...try reseting IE to it's defaults.

Open IE
Tools > Internet Options...
Click the Advanced tab

There will be a Reset Browser (or Internet Settings Can't remember what it is in IE6 as I've been using IE7 for a while now) anyways click that button when it asks to reset homepage say click no and try uploading again.

How both Firefox and IE both broke seems weird. Both use the same lowlevel I/O calls but there is a bunch of different ways to code to use those calls.

06/05/2006 11:38:17 PM · #22

Originally posted by awpollard:

How both Firefox and IE both broke seems weird. Both use the same lowlevel I/O calls but there is a bunch of different ways to code to use those calls.

It makes sense if you realize that Beetle installed a Google program which may have changed the "file upload" on all browsers to call for a different DLL for uploading files. This is what I suspect, so if uninstallation of that Google code cant be uninstalled, a system restore is the next best step.

Canon EF 24-70mm f/2.8L USM

06/05/2006 11:54:40 PM · #23

The plot thickens.. after resetting the IE defaults, the video did upload at last !!!! Afterwards, nothing much worked anymore LOL
A few more times of resetting defaults eventually seemed to work - THANK YOU!

The most interesting part is that resetting IE also fixed Firefox!

I do NOT understand this, but hey.... I think I'm back in business.

Thanks everybody for helping. Does that mean the Google video place is evil? I usually like all the google stuff :-(

margiemu

Canon EOS-20D

06/05/2006 11:56:10 PM · #24

glad you got it working. Computer problems are pain.