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04/14/2006 04:05:34 PM · #1 |
...is driving me INSANE!
I'm building a website for her business (I'll call it a book store), and she wants all these tacky things like..
-a flash game
-not on the original page, but within the 'home' page, she wants a movie. I intended to do one for the main go-to page, but she wants it embedded in the page people will go to when they're on the site and click 'home'... so people will see the flash movie play every time they click the home button.
-she writes the way she speaks, even for business writing. She asked me to proof it and make it sound professional. I did so, and she took her original and somehow combined them.. and wants that on the page. Included are run-ons, fragments, sentences with random words that she wants emphasized in all caps... In a few places, she wants one sentence to be an entire paragraph... :/
-She has photo galleries for each book, and insists on putting every single picture she's ever taken on the website. Now, there are over 2200 pictures of books on the site, including one gallery where all the pics are... and then those same pics are also organized under each individual book's gallery. Now.. these pictures include any blurred, out-of-focus, over/under exposed, etc.. there are many duplicates, and some are resized copies.
-She wants the site to be bright pink... I managed to convince her to go with a pale lavendar finally, but she also wants each page to be a different color, font, and font color.
I am just so frustrated and fed up that I could just scream. To top all this off, she has no computer experience, doesn't know the difference between being on her computer, and being online. And she expects me to teach her everything - using the computer, surfing the web, building a website, creating business flyers (which includes teaching her how to use Word)... and while teaching her this, she needs me to show her repeatedly AND she wants me to write it down for her to use later.
Bleh...
Edit: Oh yes, and to top it all off, she wants me to work from her business, so in order to have the programs I need, I basically gave her my computer. And she complained that she didn't understand XP and likd hers better - a POS with 98 on it, 64mb ram, and a processer that is 1/3 the speed of mine. :/
Just how much should I take from a client that isn't paying well at all?
Message edited by author 2006-05-01 15:22:00. |
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04/14/2006 04:10:58 PM · #2 |
Originally posted by Cyndane:
Just how much should I take from a client that isn't paying well at all? |
As much money as you can.... if the reimbursement is not proportional to the services provided then ask yourself this.
1.) Do you need her money?
2.) Do you need her business (ie. repeat business/referrals)?
3.) Do you need to do her website (ie. portfolio, etc.)?
If you can answer no to all of these questions, then drop her like it's hot!!! |
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04/14/2006 04:16:07 PM · #3 |
You always have the right to turn the client away -- especially if what they are wanting includes far more than the services your offering.
If you have some competition in the area I would refer her to them saying they would be better able to serve her with her particular requests. :D
Of course, if business is not going well enough you can turn any work down -- just grin and bear it, but draw a line and don't cross it.
David
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04/14/2006 04:24:23 PM · #4 |
| It doesn't sound like she will be paying you enough for what you are having to go through. Also, if you are acknowledged as the creator of the site and it is as bad as it sounds, will other possible clients see it and not contact you? I would say if you can possibly do without the income, refer her to somebody else or just tell her you can no longer work with her at this time. |
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04/14/2006 11:14:30 PM · #5 |
I'd agree, it sounds like she isn't worth it as a client.
If she hired you for your professional opinions, but is blatantly overriding every professional suggestion you make in ways that will look distinctly unprofessional, then there is no point for either of you in continuing the relationship - you, as a professional, simply can't deliver what she wants.
Explain to her that she might be better off hiring a cheap college kid to do the website development if she doesn't want your professional advice. If she's happy with the results she gets, then she's happy and you don't have your name attributed to something disgusting. If she's not happy when it's all over, then she can still come back to you later, with the understanding that you hire a professional to get professional results.
Also, it sounds like a classic case of "scope creep". If you quote a price for a job but then the size/scope of the job changes (e.g. by adding in extra training), you always have the right to requote.
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