Is Elsider.com a fraud - DPChallenge Forums

03/09/2006 11:26:37 AM · #1

I purchased a camera from these people and I have since found out they have only registered their domain name in February. I would REALLY appreciate it if someone would tell me if they have dealt with this company before. I am so scared I have been ripped off. I am sitting here sick to my stomach that I just lost out on $900. I found only one rating for this company (after I ordered and paid) and the review said that they look shady and that it is buyer beware. I am crying my eyes out as I write this because I feel so stupid and wondering how to explain this one to my husband.

Canon EF-S 18-55mm f/3.5-5.6 IS

03/09/2006 11:35:05 AM · #2

Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected

The domain dame is own by TUCOWS INC. so that won't help you much.

Konador

Canon EOS-500D Rebel T1i

03/09/2006 11:36:07 AM · #3

With prices too good to be true, they are usually not true. If your order hasn't shipped yet you can cancel it. From their FAQ:

Question: How Do I Cancel My Order?

Answer: If Your Order Has Shipped: We ship orders VERY quickly. If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange.

If Your Order Has NOT Shipped: If your order has not yet shipped, we can cancel it with no problem! Simply e-mail us at order@elsider.com with your order number.

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

03/09/2006 11:48:22 AM · #4

Originally posted by bluenova:

Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected

The domain dame is own by TUCOWS INC. so that won't help you much.

yeah it was the yahoo shopping guarantee that convinced me that they are ok, however I also read online that a lot of these fraud comanies will just post the graphic and claim to be a member of that program and if you click on the link (graphic) it will not take you to the parent program site. (ie. yahoo shopping guarantee or square trade.etc) I went back and tried to click on it and nothing!

thegrandwazoo

Nikon D750

03/09/2006 11:49:51 AM · #5

Originally posted by Lesidhe:

Originally posted by bluenova:
Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected

The domain dame is own by TUCOWS INC. so that won't help you much.

yeah it was the yahoo shopping guarantee that convinced me that they are ok, however I also read online that a lot of these fraud comanies will just post the graphic and claim to be a member of that program and if you click on the link (graphic) it will not take you to the parent program site. (ie. yahoo shopping guarantee or square trade.etc) I went back and tried to click on it and nothing!

Contact yahoo and ask. If they are not cancel your order.

03/09/2006 11:51:35 AM · #6

Originally posted by Konador:

Yeah but if they are fraudulent, they already have my money, so would they really refund? I must be really dumb because when I looked at their site it looked like a professional site and the people behind it sure did go to a lot of effort to make it look legit. I even contacted their customer support staff and they assured me that customer satisfaction is their number one priority. (oh god..just typing that makes me feel stupid...red flags all over the place!)

Sigma 18-200mm f/3.5-6.3 DC OS for Canon

03/09/2006 11:52:02 AM · #7

Originally posted by thegrandwazoo:

Originally posted by Lesidhe:

Originally posted by bluenova:
Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected

The domain dame is own by TUCOWS INC. so that won't help you much.

yeah it was the yahoo shopping guarantee that convinced me that they are ok, however I also read online that a lot of these fraud comanies will just post the graphic and claim to be a member of that program and if you click on the link (graphic) it will not take you to the parent program site. (ie. yahoo shopping guarantee or square trade.etc) I went back and tried to click on it and nothing!

Thats a good idea..i will go do that now. THANKS!
Contact yahoo and ask. If they are not cancel your order.

ElGordo

Canon EOS-400D Rebel XTi

03/09/2006 12:00:57 PM · #8

If you used a credit card for the purchase then the transaction can be cancelled. Their prices do seem to be too good to be true; a Canon 20d for $700 is 40% lower than anyone else. But new companies often have extraordinary deals to generate a customer base quickly. If their 'testimonials' are to be believed, then the company is legit. Their prices seem to be low even for dealer cost, let alone dealer retail.

03/09/2006 12:01:25 PM · #9

Concidering the company claims to be working for 5 years:

Copyright Â© 2001-2006 Elsider Ltd.

And there is no information anywhere on the internet about them, try to get as much information as you can regarding the order, perhaps from your order you might be able to see who the payment transfer gateway that was used. So that if you need to submit a police report you can give them as much info as possible. Also contact TUCOWS to see if they have contact info (it'll probably be fake, but you never know).

Also as ElGordo said, if you made a CC payment, you can ask your card company to create a charge back, it costs about 30Euros here to do it.

Message edited by author 2006-03-09 12:07:29.

Nikon AF-S NIKKOR 24-70mm f/2.8G ED

03/09/2006 12:07:04 PM · #10

I havent been able to find a phone number for yahoo yet but will keep searching. I will try tucows as well.

I didn't use a credit card, they only accepted western union and something called e-gold..that should have set the alarm bells ringing right away. The money has already been picked up at their end. :(

The testimonials really had me convinced too because they were not all 100% positive, some had some problems with items being out of stock but they got their equipment in the end, which made me think that they were legit.

oh boy, I just want to scream HELP!

thegrandwazoo

Nikon D750

03/09/2006 12:13:23 PM · #11

General Questions/Comments Jenny Cicciarelli Online Comment Form
Corporate Communications Joanna Stevens
408-349-7855

Kelly Delaney
408-349-2579
Kim Milosevich/OutCast Communications
415-345-4734

International and Public Affairs Mary Osako
408-349-6255

Linda Du
408-349-4619
N/A
Corporate Technology Kiersten Hollars
408-349-3409
Kim Milosevich/OutCast Communications
415-345-4734

Internal Communications/Human Resources Heidi Burgett
408-349-5644
Kim Milosevich/OutCast Communications
415-345-4734

Community Relations Nicki Dugan
408-349-7361
Liz Clinkenbeard/ OutCast Communications
415-345-4715

Brand Advertising Nissa Anklesaria
408-349-7738

Dina Freeman
212-599-3315 x20
Louise Callagy/Fleishman Hillard
415-318-4109

Search and Marketplace Topic Yahoo! Contact Agency Contact
All search and marketplace services Jennifer Stephens
818-524-4563
Louise Callagy/Fleishman Hillard
415-318-4109

Search Kathryn Kelly
408-349-4007

Aaron Ferstman
408-349-4902
Cyndi Schott/Fleishman Hillard
415-318-4143

Marketplace (Shopping, Local, Travel, Auctions, Autos) Stephanie Ichinose
408-349-6877

Diana Vincent
(Travel, Local)
408-349-5863

Sabrina Crider
(Shopping, Autos, Auctions)
408-349-5524
Louise Callagy/Fleishman Hillard
415-318-4109

Caroline Gould/Mbooth (Travel)
212-481-7000

Colleen Smith/Fleishman Hillard (Local)
415-318-4183

Wendy Sept/Fleishman Hillard (Shopping, Auctions)
415-318-4037

Brendan Flynn/Fleishman Hillard (Autos)
213-489-8226

Small Business Terra Carmichael
408-349-6340
Ed Bryson/Fleishman Hillard
214-665-1328

Search Marketing and Publisher Network Gaude Paez
818-524-4580

Kristen Wareham
818-524-4550

Heather Meeker
818-524-4581

Dina Freeman (category)
646-351-5674
Chris Murphy/Fleishman Hillard
214-665-1337

Ed Bryson/Fleishman Hillard
214-665-1328

Kelly Reginald/Fleishman Hillard
214-665-1322

Network Services Topic Yahoo! Contact Agency Contact
All communications products Helena Maus
408-349-7085
Joe Paluska/Hill and Knowlton
415-281-7162
Messenger, Photos, Voice Terrell Karlsten
408-349-5528
Jessie Anderson/Hill and Knowlton
212-885-0662

Mail Karen Mahon
408-349-4152
Julie Mullins, Hill & Knowlton
415- 281-7123

360, My Yahoo!, Front Page, Groups, RSS Meagan Busath
408-349-3648
Amy Bessette/SparkPR
415-321-1873

Media Topic Yahoo! Contact Agency Contact
General inquiries regarding the Media Group Nissa Anklesaria
408-349-7738
See below.
News, Finance Brian Nelson
310-907-2748
Ashleigh Koss/Fleishman Hillard
213-489-8288

Music Charlene English
310-526-4340
Melisa Rodriguez/Bender Helper Impact
310-694-3107

Sports, Yahooligans, Health, FIFA Dan Berger
310-907-2931
Dan Berger
310-907-2931

Games, Entertainment Lynne Hentemann
310-582-7780
Dana Henry/Bender Helper Impact (Games)
310-694-3130

Melisa Rodriguez/Bender Helper Impact (Entertainment)
310-694-3107

Connected Life Topic Yahoo! Contact Agency Contact
Broadband, Mobile, Digital Home, PC Clients Helena Maus
408-349-3316

Nicole Leverich
408-349-5583
Chris Murphy/Fleishman Hillard
214-665-1337

John Reseberg/Fleishman Hillard
415-318-4117

Personals Topic Yahoo! Contact Agency Contact
Personals Rochelle Adams
408-349-5328
Hadley Wilkins/Fleishman Hillard
415-710-7836

HotJobs Topic Yahoo! Contact Agency Contact
HotJobs Lauren Meller
646-351-5405
Jerry Tolk/Euro RSCG Magnet
212-367-6831

One of these numbers should get you someplace

Canon EF 70-200mm f/2.8L IS USM

03/09/2006 12:14:39 PM · #12

I hope you can click this link without a session time-out:

//add.yahoo.com/fast/help/us/shop/cgi_feedback

Little King

Canon EOS-30D

03/09/2006 12:15:57 PM · #13

2100$ for the 5D!?

I'll take that risk! :D

03/09/2006 12:17:35 PM · #14

Quote western union:

What can I do if I suspect fraud or am a victim of fraud?

If you have just sent a money transfer transaction and suspect that you may be a victim of fraud, ask the sales clerk to stop your transaction immediately or call Western Union. If the transfer has not been completed, your principal and fees will be refunded.

Contact your State Attorney General's Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.

If you feel you have been the victim of fraud, you can access the Internet Fraud Complaint Center (IFCC) at //www.ifccfbi.gov/ or contact the Federal Trade Commission through their web site at //www.ftc.gov/.

03/09/2006 12:19:18 PM · #15

wow, thanks so much for the list of numbers. I contacted yahoo but they said they do not offer phone support for their shopping buyer protection program but they did give me an e-mail address to send my request for information too. I e-mailed them right away, so hopefully they will get back to me soon.

Canon EF 16-35mm f/2.8L USM II

03/09/2006 12:20:33 PM · #16

Originally posted by bluenova:

Thanks, I will contact them too. Unfortunately, they have picked the money up already so it has essentially been completed but I will see if they can help me out. I am getting no e-mails back from the company itself now.

colyla

Canon EOS-50D

03/09/2006 01:30:29 PM · #17

Found them on resellerratings.com
Only one comment and it wasn't good.

Resellerratings.com for Elsider.com

EDIT TO ADD:
Did you see that they are located overseas? (actually I'm not sure where you're located:)

But I found this in the FAQ part of their site, and it didn't look good :(

Question: Why Is There A Minimum Order!?
Answer: We cannot process orders with a value less than US $700 because we have too many international orders and it is easier for us to process less orders with higher values. We are sorry for this inconvenience.

Question: How do I pay for my order?

Answer: Payment Is Arranged In One Of Two Ways:

For Orders Over US $ 2,000.00:
Accept Bank Wire Transfer payments, Western Union and E-gold.
Bank Wire Transfer may take 3-4 business days to confirm. It must be confirmed by our bank before shipping can take place.

For Orders Under US $ 2,000.00:
Accept Western Union and E-gold. Due to fraud concerns, Credit Cards and PayPal are not accepted anymore.
You will be notified by email, with the procedure to follow for making the payment and the total amount to send.

Hope everything ends up working out

Message edited by author 2006-03-09 13:40:42.

Little King

Canon EOS-30D

Canon EF 70-200mm f/2.8L IS USM

03/09/2006 02:31:21 PM · #18

Keep us updated. If this site is for real.. the prices are increadible!

(and I'll have a 5D in no time!)

Canon EF 70-200mm f/2.8L IS USM

03/09/2006 02:34:42 PM · #19

Originally posted by Little King:

Keep us updated. If this site is for real.. the prices are increadible!

(and I'll have a 5D in no time!)

Unfortunatly, I don't think so. The cheapest prices are always in the USA (B&H etc), One of the cheapest in EU is //www.computeruniverse.com

5D body only â�¬2.784,04

Message edited by author 2006-03-09 14:36:56.

Little King

Canon EOS-30D

03/09/2006 02:37:06 PM · #20

Originally posted by bluenova:

Originally posted by Little King:
Keep us updated. If this site is for real.. the prices are increadible!

(and I'll have a 5D in no time!)

Unfortunatly, I don't think so. The cheapest prices are always in the USA (B&H etc), One of the cheapest in EU is //www.computeruniverse.com

Canon EOS 30D GehÃ¤use 8 Megapixel, 1.6fache Brennweitenver-...

only â�¬ 1.167,-*

How much is that appox. in USD?

Nikon AF-S DX Zoom-Nikkor 17-55mm f/2.8G IF-ED

03/09/2006 02:38:47 PM · #21

Originally posted by Little King:

Originally posted by bluenova:

Originally posted by Little King:
Keep us updated. If this site is for real.. the prices are increadible!

(and I'll have a 5D in no time!)

Unfortunatly, I don't think so. The cheapest prices are always in the USA (B&H etc), One of the cheapest in EU is //www.computeruniverse.com

Canon EOS 30D GehÃ¤use 8 Megapixel, 1.6fache Brennweitenver-...

only â�¬ 1.167,-*

How much is that appox. in USD?

1,389.73 USD

Cutter

Nikon D700

03/09/2006 02:42:25 PM · #22

i hope it all turns out well for you.

Canon EF 16-35mm f/2.8L USM

03/09/2006 03:15:57 PM · #23

Thanks everyone. Nothing resolved yet and no answers to e-mails yet. Think it might be a good night to spend with Jack Daniels! :)

I will post on this thread when I find out anything more or if by some miracle the camera arrives.

mrorange002

Canon EOS-5D

03/09/2006 03:41:06 PM · #24

Um, well they have NO phone number and do not accept credit cards or paypal

Sounds bogus to me.