hacked! - DPChallenge Forums

Nikon AF Nikkor 50mm f/1.8D

01/13/2006 02:17:11 AM · #1

What would you do if...

you manage a website hosting homepages.

a member emailed you claiming his homepage account was hacked and the password changed so he cant login/edit anything anymore, and he wish to have his password reset.

when trying to reset the password for the member account, you realize the email address in the particulars had been changed to another, so you contacted the member about the earlier conversation, and got the reply saying that his email was hacked and so he updated his info to point to a new email account.

what would you do?

Message edited by author 2006-01-13 02:20:33.

_eug

Nikon D50

01/13/2006 02:19:25 AM · #2

Originally posted by crayon:

Temporarily lock the account down until you can be certain who is who.

David.C

Nikon AF Nikkor 50mm f/1.8D

01/13/2006 02:22:48 AM · #3

How did he update his email if he can't log into his account?

01/13/2006 02:34:32 AM · #4

Originally posted by David.C:

How did he update his email if he can't log into his account?

it's 2 different people. one holds the account, the other holds the access to the original email account registered with the homepage account.

01/13/2006 02:34:37 AM · #5

Originally posted by David.C:

How did he update his email if he can't log into his account?

The $64k question

01/13/2006 02:35:51 AM · #6

Originally posted by crayon:

Originally posted by David.C:
How did he update his email if he can't log into his account?

it's 2 different people. one holds the account, the other holds the access to the original email account registered with the homepage account.

Change your policy to single-point-of-contact - ONE account holder who you support.

Philos

Canon EOS-30D

01/13/2006 02:37:22 AM · #7

If it's payed for by let's say credit card let both people e-mail you the security code or the last 4 digit's of the card.

01/13/2006 02:41:27 AM · #8

Originally posted by Philos31:

If it's payed for by let's say credit card let both people e-mail you the security code or the last 4 digit's of the card.

That's a smart idea. Thanks

01/13/2006 02:45:00 AM · #9

Originally posted by Philos31:

If it's payed for by let's say credit card let both people e-mail you the security code or the last 4 digit's of the card.

Have them include retina scan, lie detector results, fingerprint and DNA samples. You can never be toooooooo careful. ;-)

01/13/2006 02:54:46 AM · #10

Originally posted by Art Roflmao:

Have them include retina scan, lie detector results, fingerprint and DNA samples. You can never be toooooooo careful. ;-)

Art, the DNA results just came in, I think I'm your father :p

01/13/2006 03:03:07 AM · #11

Originally posted by crayon:

Originally posted by Art Roflmao:
Have them include retina scan, lie detector results, fingerprint and DNA samples. You can never be toooooooo careful. ;-)

Art, the DNA results just came in, I think I'm your father :p

Please wait for my response as I calculate back-allowance owed...