Canon Rep Contact... anyone??? - DPChallenge Forums

08/12/2005 12:10:42 PM · #1

Does anyone have contact information for a Canon support representative that they work with?

It looks like I am going to have to ship my camera & lens out for servicing/repair/replacement. And frankly, I am finding the regular channels of support to be sub-par.

- Jason "The Saj"

Message edited by author 2005-08-12 12:10:58.

notonline

Canon EOS-350D Rebel XT

Mattel Barbie Photo Designer Digital Camera

08/12/2005 12:13:11 PM · #2

Just take a drive and come to toronto for a week. They have a canon office right in mississauga.

nsbca7

08/12/2005 12:13:47 PM · #3

Originally posted by theSaj:

...I am finding the regular channels of support to be sub-par.

Join the club.

Mattel Barbie Photo Designer Digital Camera

08/12/2005 01:51:40 PM · #4

Take it you had a similar issue nbsca7 ???

It's going to cost me $100 to ship. And I swear, if I get it back and have the same problems. *growl*

Message edited by author 2005-08-12 13:51:49.

nsbca7

08/12/2005 02:07:38 PM · #5

Originally posted by theSaj:

Take it you had a similar issue nbsca7 ???

Of all the Canon gear I own or have owned in the past I've only had problems with one lens and one body. The lens had to be shipped twice and stayed out of my hands for a period exceeding 5 weeks before the problem was resolved. The body was shipped to Canon five times for the same problem, was lost once, and took 9 months altogether between down time, repair time and shipping. When it came back the final time I sold it.

LoudDog

Canon EOS-350D Rebel XT

Canon EF 17-40mm f/4.0L USM

08/12/2005 02:11:30 PM · #6

I elevated my issue (always ask to talk to the boss because they guy you are talking to usually can't do anything...). They sent me a shipping label that was second day air and they Fed Ex'd it back to me. My camera was out for about 10 days total.

Your situation may be different then mine, but who knows...

LindaLee

Canon EOS-40D

08/12/2005 02:12:33 PM · #7

I got mine 20D back about a week and a half ago, am still trying to decide whether or not to send it back. (It was gone a total of 2 weeks.)

I ended up dealing with a very nice rep from the NJ service center named Janice Conway. Don't have an extension # for her, but just call the NJ Center and ask for her. She's been very helpful to me.

Linda

I'm curious as to what the problem is with your 20D?

08/12/2005 02:58:15 PM · #8

Originally posted by nsbca7:

Originally posted by theSaj:
Take it you had a similar issue nbsca7 ???

Of all the Canon gear I own or have owned in the past I've only had problems with one lens and one body. The lens had to be shipped twice and stayed out of my hands for a period exceeding 5 weeks before the problem was resolved. The body was shipped to Canon five times for the same problem, was lost once, and took 9 months altogether between down time, repair time and shipping. When it came back the final time I sold it.

If that happens, I will walk into a store when a Canon rep is present. Leave him a bill. And walk away with his 1Ds Mark II display unit. :P

Question...did you have to pay shipping for all 5 of those times? Did they ever fix the problem? what was it (problem and camera body)?

My God...I'd flip after the fifth time there be a newspaper report. Man killed by a canon. Yes, a Canon rep died of suffucation after a disgruntled customer made him swallow a 77mm diameter lens!

Originally posted by "louddog":

Thanks,...maybe I'll press for that...

My problem is that my 4 month old 20D & 2 1/2 month old 70-200mm f/2.8 IS keep having a communication problem and locking up. (5 times last weekend at a wedding and 4 times in an hour last night.) Unacceptable IMHO for a $3,000-$4,000 purchase.

And one where I do not believe that I should have to pay the $100 S&H&Ins. Especially as I have my doubts that they'll fix it the first time as intermittent problems seem to be hard to diagnose. (What problem are you having? you mention having to send it back again - did they not fix it?

Message edited by author 2005-08-12 15:03:49.

08/12/2005 03:08:50 PM · #9

Here is the problem...

Message edited by author 2005-08-12 15:09:05.

brianlh

Canon EOS-450D Rebel XSi

08/12/2005 03:26:10 PM · #10

Out of curiosity, why is it going to cost $100 to ship it? I'm pretty sure you could ship that 20D anywhere in the US by ground for way less than $100, even if you get insurance and delivery confirmation.

08/12/2005 03:48:59 PM · #11

Well, it's a $1/$100 for insurance. So it's about $40 for insurance alone with UPS. And when I last had to look into shipping my camera (and not in boxes) it was $78.

brianlh

Canon EOS-450D Rebel XSi

08/12/2005 04:02:40 PM · #12

Wow, that sounds absurd. Where do you have to ship it to? I would consider checking USPS prices - they tend to be cheaper (if not slower). Is that shipping via ground, or 2-day?

And don't tell them it's already broken, cuz then they won't insure it ;)

LindaLee

Canon EOS-40D

08/12/2005 04:10:35 PM · #13

Oh yes... now I recall the discussion on the lock-up issue; I didn't know if you were having other issues as well.

I shipped mine USPS, priority mail, with $2000.00 insurance, registered, it cost $16.00. Canon shipped it back to me overnight shipping, no charge to me.

Linda

rex

Canon PowerShot SD780

08/12/2005 04:18:15 PM · #14

All these people having problems with Canon Customer Service makes me want to consider buying a Nikon.

doctornick

Apple iPhone 13 Pro