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DPChallenge Forums >> Tips, Tricks, and Q&A >> HELP! - Before I return this Laptop
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02/15/2005 10:49:20 AM · #1
I purchased a Gateway Laptop from best buy on the 9th. Since then I have called Gateway technical support 3 times and best buy once. I am having a problem with the display, I guess getting it calibrated correctly. Solid colors do not blend or fade they are visible lines between the color shades. My laptop has a 15" TFT XGA monitor 64mb Ultra bright 3d Extreme graphics. I have it calibrated with adobe under the control panel. And still see the problem. I cannot vote while having this problem.
I have included a copy of the pink blue ribbon winning picture with line drawn in where I can see the pink differer from light at bottom to dark at top. Instead of being a smooth transition in like I have it in 256 color or less but I have it set to 32b. Here is the example, Can anyone help me calibrate or should I return computer?

02/15/2005 10:52:56 AM · #2
Make sure you have the latest drivers for the graphics card. These should be on the Gateway site. If Gateway does not help you, return it and get a Dell.
02/15/2005 11:21:13 AM · #3
bump
02/15/2005 11:25:03 AM · #4
I've got the Gateway M275 Tablet and i don't have any problems...in fact the monitor is as good as the LCD i use in my office. I'm on my way there, so I'll have a look when i get there and see what I come up with.

don't return it just yet...
02/15/2005 11:27:05 AM · #5
Originally posted by Pedro:

I've got the Gateway M275 Tablet and i don't have any problems...in fact the monitor is as good as the LCD i use in my office. I'm on my way there, so I'll have a look when i get there and see what I come up with.

don't return it just yet...


I have the same laptop. Love it!
02/15/2005 11:27:30 AM · #6
Thank you Pedro..
02/15/2005 11:37:14 AM · #7
As bbower pointed out make sure you have the lastest drivers, and check your resolution.

The laptops that I set up for people at work have a native resolution of 1600x1400 and picture quality starts deteriorating as you go lower. I don't think any of the new displays like anything less than 1280x1024 they will work but look like crap. Check you color mode as well 16-bit or 32-bit and go with the highest you can for the resolution that you are set.

Andy

ED: Typo

Also OS/Display Adapters have a best display mode and a best performance mode, by default the OS sets whats best for you. If you are set to best performance than grapics could get degraded and possibly dithering as what seems to be happening here effected.

Message edited by author 2005-02-15 11:41:26.
02/15/2005 11:38:49 AM · #8
Originally posted by SDW65:

I purchased a Gateway Laptop from best buy on the 9th. Since then I have called Gateway technical support 3 times and best buy once. I am having a problem with the display, I guess getting it calibrated correctly. Solid colors do not blend or fade they are visible lines between the color shades. My laptop has a 15" TFT XGA monitor 64mb Ultra bright 3d Extreme graphics. I have it calibrated with adobe under the control panel. And still see the problem. I cannot vote while having this problem.
I have included a copy of the pink blue ribbon winning picture with line drawn in where I can see the pink differer from light at bottom to dark at top. Instead of being a smooth transition in like I have it in 256 color or less but I have it set to 32b. Here is the example, Can anyone help me calibrate or should I return computer?



Wait--is this a screen capture, or did you draw this to illustrate?

Edit: Never mind, I see, you've drawn in lines.

When you right click on the desktop and ask for properties, then select "Settings", what does it say for resolutions and colors?

Message edited by author 2005-02-15 11:40:02.
02/15/2005 11:43:24 AM · #9
Link

Try this link. It was in another thread (can't remember which one)
02/15/2005 11:50:19 AM · #10
What you are seeing it called banding and, in this case at least, is because the display is set too sensitive. At this site there are instructions for calibrating the monitor. Keep in mind when calibrating, the differences between squares on a gradient bar (such as on the voting pages here at DPC) should be only slightly distinct; not so overly distinct there is no gradient anymore. If the display is capable, and most of the super bright displays are, it is possible to set the difference between neighboring values to be too distinct and cause the banding you see.

To say this again, a slightly different way; assume for the moment the difference between the two darkest squares is 5 (that is, the darkest is 255 and the nest darkest is 250). When calibrating, the distinction should be just slightly noticeable. This way, when the inbetween values are next to each other it still produces a gradual change. For instance, when 255 and 254 are next to each other it should not be noticable. If it is, banding will occur.

On the above linked site, the process for setting the black point on an LCD monitor involves making a test graphic in photoshop. The suggested difference is 5, but it also mentions that this may need to be adjusted for your specific circumstances. The environment you are in will play a large role in this; bright lights and reflections (which should have been minimized before calibrating) will both effect the results.

David
02/15/2005 11:55:57 AM · #11
SDW what are your display settings?

Fastest way I know to get you there without a bunch of right clicks...

Click Start button, choose Run..., Enter desk.cpl and hit enter key.

Click the Settings Tab and tell us what you got.

1. Display.
2. Screen Resolution.
3. Color Quality.

02/15/2005 12:36:54 PM · #12
Display: Is set to #1 Digital Flat Panel (1024x768)on Intel(R)82852/82855 GM/GME Graphic control. I have an optional #2. Default Monitor on Intel(R)82852/82855 GM/GME Graphic Control. I HAVE NOT TRIED #2 YET.

Screen Resolution 1024 by 768. That is max.

Color Quality Highest (32 bit)

Here is a screen print of what I see. I don't know if you will be able to tell on you screen or not.


Message edited by author 2005-02-15 12:43:03.
02/15/2005 12:40:40 PM · #13
Originally posted by bbower1956:

If Gateway does not help you, return it and get a Dell.


That will help (sarcasm)

Get a Mac. Best LCD on any laptop and unbeatable graphics capabilities to boot.
02/15/2005 12:49:19 PM · #14
Originally posted by SDW65:

Display: Is set to #1 Digital Flat Panel (1024x768)on Intel(R)82852/82855 GM/GME Graphic control. I have an optional #2. Default Monitor on Intel(R)82852/82855 GM/GME Graphic Control. I HAVE NOT TRIED #2 YET.

Screen Resolution 1024 by 768. That is max.

Color Quality Highest (32 bit)


My GW 275 is set to 1024x768 x 32 bit and does not have a problem.
Driver version is 6.14.10.3619 (under Desktop properties, settings, advanced, intel(r) extreme..)

Refresh rate: 60Hz (right for most LCDs)

02/15/2005 12:50:17 PM · #15
Originally posted by nsbca7:

Originally posted by bbower1956:

If Gateway does not help you, return it and get a Dell.


That will help (sarcasm)

Get a Mac. Best LCD on any laptop and unbeatable graphics capabilities to boot.


The MAC uses samsung lcd's like many other laptops, only a few LCD panel makers out there, Sharp and Samsung are amoung the leaders.

Message edited by author 2005-02-15 12:51:01.
02/15/2005 01:00:38 PM · #16
Originally posted by nshapiro:

Originally posted by SDW65:

Display: Is set to #1 Digital Flat Panel (1024x768)on Intel(R)82852/82855 GM/GME Graphic control. I have an optional #2. Default Monitor on Intel(R)82852/82855 GM/GME Graphic Control. I HAVE NOT TRIED #2 YET.

Screen Resolution 1024 by 768. That is max.

Color Quality Highest (32 bit)


My GW 275 is set to 1024x768 x 32 bit and does not have a problem.
Driver version is 6.14.10.3619 (under Desktop properties, settings, advanced, intel(r) extreme..)

Refresh rate: 60Hz (right for most LCDs)


1024x768 x 32 bit
My Driver version is 6.14.10.3762
DPI setting: 96

Message edited by author 2005-02-15 13:01:17.
02/15/2005 01:02:48 PM · #17
...And then go out and get a Volkswagen Bug, you know the one with the flower vase in it, or maybe an old volvo, one of the square station wagon looking things. :)

Seriously, after seeing the screen shot I'm with the others now thinking it is just a calibration issue. That may be all you need.


02/15/2005 01:07:37 PM · #18
Originally posted by awpollard:

...And then go out and get a... or maybe an old volvo, one of the square station wagon looking things. :)


I have 300.000 km on my Volvo, get similar milegage on my Macs and swear by Estwing tools. What's wrong with quality?

BTW, will trade the Volvo for a 1D.
02/15/2005 01:10:15 PM · #19
Thanks everyone
It was a setting problem. I have 2 setting:
#1 Digital Flat Panel (1024x768)on Intel(R)82852/82855 GM/GME Graphic control.
#2 Default Monitor on Intel(R)82852/82855 GM/GME Graphic Control.

I set it to #2 and left everything else the same:
1024x768 x 32 bit
My Driver version is 6.14.10.3762
DPI setting: 96

And now it is perfect. The pink it the example picuture just fades from light to dark without and lines or whatever its called. I went and looked at on of the sample 50-state flag photos that was doing the same and it looks great now.

Thanks everyone
Scott W.

02/15/2005 04:40:44 PM · #20
Just uploaded this picture I took today after I calibrated my monitor and then went to PS7 and just done auto level,contrast,and color. Does it appear that my monitor is calibrated now? Please let me know. Thanks.
02/15/2005 04:47:28 PM · #21
Looks good on my monitor, perhaps a tad over sharpened.

Steve
02/15/2005 04:50:26 PM · #22
Thanks steve, I had my camera set to high sharpening. Thanks for letting me know how it looks. Calibrating this monitor has been hard but looks like its done now. Thanks
02/15/2005 05:07:53 PM · #23
Originally posted by SDW65:

Thanks steve, I had my camera set to high sharpening. Thanks for letting me know how it looks. Calibrating this monitor has been hard but looks like its done now. Thanks


It's a great photo, don't get me wrong. Wish mine were like that, but with this new black beauty, here's hoping!

Keep at it, me old china teapot! Go get 'em!
02/15/2005 05:13:32 PM · #24
Looks over sharpened and too high contrast to me.

Not much but noticable to my eye.

John

Ps. Now I'm worried about MY monitor!

Message edited by author 2005-02-15 17:14:14.
02/15/2005 05:20:07 PM · #25
Originally posted by floyd:

Looks over sharpened and too high contrast to me.

Not much but noticable to my eye.

John

Ps. Now I'm worried about MY monitor!


John my camera has the option to set the Contrast, Sharpness, Saturation, and Noise level to Low, Standard, or High. I reset my camera and they were all on High when I took the picture. I think thats why everyone is seeing a over sharpening and contrast look to the picture, not your monitor. I have set all back to normal. Don't want to make that mistake again, I have already done it once before. ugggg. Thanks for your impute.
Scott W.

Message edited by author 2005-02-15 17:20:50.
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