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DPChallenge Forums >> Hardware and Software >> recovery services??
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 02/11/2005 09:08:44 PM · #1
Since my CD-R wasn't working properly I wasn't backing up my photos. Just got a laptop with a DVD-R and the external drive stops working. does anybody know of good reputable places that do recovery services? My local repair shop says they can't do it but there are places out there that will. The one they recommended will cost 2000...I lost almost 20,000 photos including my portfolio so am a little stressed. Any suggestions?
 02/11/2005 09:18:16 PM · #2
There were a couple places recommended in thisthread. Any service like this is going to be expensive, however.
 02/11/2005 09:25:00 PM · #3
thanks kirbic...will take a look at the sites and even try the freezer thing!!! LOL
 02/11/2005 09:32:26 PM · #4
If you didn't fry the drive, I mean if it just physically stopped running it is not hard at all to recover the information yourself. I did one last year and my son has probably done about six or seven in the last year alone.
02/11/2005 09:36:27 PM · #5
The drive is clicking...won't register...and though it was not exposed to heat in any way it appears the casing is warped..
 02/11/2005 09:38:18 PM · #6
Originally posted by bbusybee2000:
The drive is clicking...won't register...and though it was not exposed to heat in any way it appears the casing is warped..


The casing is warped? Scary. Does it smell burnt?
 02/11/2005 09:40:03 PM · #7
no there was never any burning smell or hot smell coming from the drive ever. so I am not sure how or why the casing would warp. It is down one side.
 02/11/2005 09:43:16 PM · #8
excaliburdr.com
 02/11/2005 09:45:19 PM · #9
Ya know, I didn't have the photos organized at all and was thinking about getting Extensis this month to help manage the files. Was really dreading the thought of having to organize all of them...guess this saves me the trouble hey?? Still...20,000 photos...OUCH!!!
 02/11/2005 09:46:09 PM · #10
Originally posted by bbusybee2000:
no there was never any burning smell or hot smell coming from the drive ever. so I am not sure how or why the casing would warp. It is down one side.


You didn't drop it or run it over with your car?

Do you own a small screwdriver set, like a jewler's kit or a small phillips? If you do pull the cover off and tell me what you see. You can't hurt it by doing this. Also what brand and model # is it?
 02/11/2005 09:52:42 PM · #11
Nope, never left my desk...It is a Western digital model WD1600B008-RNN..I don't see any screws on the thing at all
02/11/2005 10:04:46 PM · #12
Originally posted by bbusybee2000:
Nope, never left my desk...It is a Western digital model WD1600B008-RNN..I don't see any screws on the thing at all


OK, I have a 1800 sitting right here on my desk. Same exact design. Six small star screws hold down the top cover. You may need to make a trip to Wal-mart to get a star wrench set or a jewler's screwdriver set. $5-10.
 02/11/2005 10:08:07 PM · #13
are the screws hidden because there are no screws anywhere that i can see.. It does have a thing in back..a hole with a security symbol on it what is that?
02/11/2005 10:16:31 PM · #14
Originally posted by bbusybee2000:
are the screws hidden because there are no screws anywhere that i can see.. It does have a thing in back..a hole with a security symbol on it what is that?


Wait. Is the HD still in the external drive casing?
 02/11/2005 10:17:49 PM · #15
yeah and i can't seem to get the thing open at all
 02/11/2005 10:22:31 PM · #16
Originally posted by bbusybee2000:
yeah and i can't seem to get the thing open at all


I can't help you there because every one of those things is made different. If it has plastic end caps it may snap together. See if there aren't some little indentions on the edge of the caps. Get it apart and I can help you from there.
 02/11/2005 10:25:41 PM · #17
well i got the external off...the inside looks fine..no warping on that am looking for my baby screwdrivers
 02/11/2005 10:31:12 PM · #18
Originally posted by bbusybee2000:
well i got the external off...the inside looks fine..no warping on that am looking for my baby screwdrivers


If the inside looks fine don't take it apart yet. Do you have a PC handy. Are you typing on one now or are you on a laptop?
 02/11/2005 10:33:30 PM · #19
i'm on a PC
02/11/2005 10:36:14 PM · #20
Originally posted by bbusybee2000:
i'm on a PC


Do you know how to set jumpers and hook an extra internal drive to your computer? Not hard.

The point is there may be nothing wrong with the drive itself. It may be the conections in the housing that were messed up.
 02/11/2005 10:40:40 PM · #21
unfortunately no, i've installed a CD drive and upgraded memory but that is about all i've done inside a computer
 02/11/2005 11:05:28 PM · #22
Originally posted by bbusybee2000:
unfortunately no, i've installed a CD drive and upgraded memory but that is about all i've done inside a computer

It's the same as installing the CD drive.

You want to set the jumpers on the HD to cable Select.

Look on the end of the end of the HD where it plugs in. You will see three sets of prongs. One set will have 39. The next will have 10. These ten are your jumper prongs. Do you see a little black or white plastic jumper connecting two of the prongs?
 02/11/2005 11:17:58 PM · #23
ok i see the drive cable and the power cable..in between there are ten pins...which should be the jumper but there is nothing attached to them
 02/11/2005 11:47:57 PM · #24
Originally posted by bbusybee2000:
ok i see the drive cable and the power cable..in between there are ten pins...which should be the jumper but there is nothing attached to them


OK. It is time for minor surgery. Nothing painful I promise.

You are going to have to turn off your computer for as few minutes so let me go ahead and tell you every thing you will need to do.

1. Turn off your computer (after you read this of course). Unplug it.

2. Open the case.

3. Unplug the CD or DVD drive. Leave it in place if you can.

4. Steal the jumper from the back of the CD drive, but remember where it was set. You may need tweezers for this.

5. Install the jumper in the HD. Turn the HD so that the green circuit board is facing up. Where the board corresponds to the jumper prongs you will see little white letters that say: CS Slave Master (blank) PW2. Put the jumper across the two prongs that correspond to the CS (Cable Select)

6. Take the four prong power plug and the 40 prong plug that came of the CD drive and connect them to the HD. Just let the HD hang where it is for the moment being careful not to let the green circuit board come in contact with anything metallic.

7. Plug in and restart your computer.

8. Right click on Start, click on Explore All Users and see if you now have an additional drive on you computer. (make sure the Explore Bar under View is set to Folders) If the drive shows up in My Computer expand the drive folder and check to see if your files are OK.

This should all take you less time to do then it took me to type.

Any problems get back with me. If it doesn̢۪t work I will tell you how to salvage the disk in your drive tomorrow.

PS: you may want to print this out before you turn off the computer. Just a thought.

02/11/2005 11:59:45 PM · #25
Kids -- be sure to tune in next week for our next action packed episode!

Really, this is useful to follow : )
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