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12/03/2008 06:34:00 PM · #101 |
Originally posted by nshapiro:
Anyway, I ordered six 16x20 prints, and none of them are worth keeping. I know these things happen. But the question is: I looked all over Adorama's site, and I don't see any mention of a guarantee. Is there a money back guarantee on prints?
Otherwise, I'll just absorb it as a lesson not to order prints from Adorama again. I've ordered a lot of color prints from DPCPrints (which I believe uses the same print service as Smugmug, EZPrints), and I've never gotten one that didn't knock my socks off as "beautifully reproduced". Same with CanvasOnDemand. Personally, I think it comes down to quality control and who's manning the machines. I just expected better from a big camera store like Adorama. |
Hmm, I have 10 prints coming my way, bought on the same offer. Not on metallic paper, so fingers crossed.
I had one bad print from DPCPrints/ EZPrints and was annoyed enough by their handling of the situation to not want to order from them ever again. I should just stick to using my excellent local lab I think, the extra money is worth the less hassle. |
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12/03/2008 06:39:18 PM · #102 |
Originally posted by nshapiro:
Well, if we have their attention: I ordered a bunch of prints recently, taking advantage of the wonderful 16x20 sale for $4,95 each.
Unfortunately, they look awful. It was my first time printing to metallic paper, but I don't think that's the reason they look awful.
One print I've had done before elsewhere, same file, and from there it's beautiful, but lifeless in color in the Adorama print. In another case, the print almost seems posterized in places. I don't know if that's a quality of the metalic paper.
Anyway, I ordered six 16x20 prints, and none of them are worth keeping. I know these things happen. But the question is: I looked all over Adorama's site, and I don't see any mention of a guarantee. Is there a money back guarantee on prints?
Otherwise, I'll just absorb it as a lesson not to order prints from Adorama again. I've ordered a lot of color prints from DPCPrints (which I believe uses the same print service as Smugmug, EZPrints), and I've never gotten one that didn't knock my socks off as "beautifully reproduced". Same with CanvasOnDemand. Personally, I think it comes down to quality control and who's manning the machines. I just expected better from a big camera store like Adorama. |
Last time they had that sale I ordered 2 large prints on metallic paper also ... total crap quality and not worth keeping at all ... I sure won't make that mistake again!! |
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12/03/2008 06:54:59 PM · #103 |
Originally posted by Gordon:
Originally posted by nshapiro:
Anyway, I ordered six 16x20 prints, and none of them are worth keeping. I know these things happen. But the question is: I looked all over Adorama's site, and I don't see any mention of a guarantee. Is there a money back guarantee on prints?
Otherwise, I'll just absorb it as a lesson not to order prints from Adorama again. I've ordered a lot of color prints from DPCPrints (which I believe uses the same print service as Smugmug, EZPrints), and I've never gotten one that didn't knock my socks off as "beautifully reproduced". Same with CanvasOnDemand. Personally, I think it comes down to quality control and who's manning the machines. I just expected better from a big camera store like Adorama. |
Hmm, I have 10 prints coming my way, bought on the same offer. Not on metallic paper, so fingers crossed.
I had one bad print from DPCPrints/ EZPrints and was annoyed enough by their handling of the situation to not want to order from them ever again. I should just stick to using my excellent local lab I think, the extra money is worth the less hassle. |
I was told by several other photogs to avoid them all together for prints, quality is just horrid. Saved my $$$$ for my normal lab at regular price, not worth the hassle to save a few bucks. The proof is in this thread and several others on FM and other sites I frequent.
Matt
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12/03/2008 07:14:22 PM · #104 |
Originally posted by pamelasue:
Originally posted by cryan:
2) This is a really important point. When was the last time B&H or anybody else that we all have used has created a job for on eor a team of people to surf the net and address problems such as this. NEVER!!!!!!!!! |
Not true ... B&H had a guy that created an account here for that same reason ... the only difference is that B&H doesn't have nearly all of the problems that Adorama has to deal with. They're a much better company and have much better customer service ...
edit to add a link to the B&H guys profile:  henryp |
Either B&H has way fewer problems, or Henry is asleep at the switch. Hasn't posted here in two years.
Personally, I have not purchased from either one, so I can't say anything good or bad about either.
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12/03/2008 07:22:41 PM · #105 |
Originally posted by ambaker:
Either B&H has way fewer problems, or Henry is asleep at the switch. Hasn't posted here in two years.
Personally, I have not purchased from either one, so I can't say anything good or bad about either. |
I've never had a bad experience with B&H, and a couple of less than stellar experiences with Adorama.
Got the stuff in the end, but not without a couple of unpleasant phone calls. |
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12/03/2008 07:30:47 PM · #106 |
Originally posted by Gordon:
Originally posted by ambaker:
Either B&H has way fewer problems, or Henry is asleep at the switch. Hasn't posted here in two years.
Personally, I have not purchased from either one, so I can't say anything good or bad about either. |
I've never had a bad experience with B&H, and a couple of less than stellar experiences with Adorama.
Got the stuff in the end, but not without a couple of unpleasant phone calls. |
My experience too. Never a bad experience with B&H. With Adorama, I've never had an experience so bad that I wouldn't consider ordering from them again, but I've had to prod them a couple of times when I shouldn't have needed to. My first choice is always B&H. |
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12/03/2008 07:49:59 PM · #107 |
Originally posted by Prash:
I just want to add a bit here. Last night, I ordered two accessories via Amazon: one each from Adorama and BlueProton.
The BlueProton have already shipped theirs this morning, and still havent charged yet to my card.
Adorama have already charged to my card (I got an email abt that) but havent shipped it yet.
Its too early to expect a shipment to leave their facilities, but I just wanted to show a contrast in the service. |
I just saw an email from Adorama too that my order has shipped. Is some(adoram)one watching this thread? hmmmm ((trickles on the keyboard with the fingers))
:-) |
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12/03/2008 11:20:14 PM · #108 |
Originally posted by nshapiro:
In another case, the print almost seems posterized in places. I don't know if that's a quality of the metalic paper.
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I had the same experience with metallic especially around highlights. Not sure if it is Adorama problem or not. |
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12/04/2008 12:23:38 AM · #109 |
Originally posted by Nikolai1024:
Originally posted by nshapiro:
In another case, the print almost seems posterized in places. I don't know if that's a quality of the metalic paper.
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I had the same experience with metallic especially around highlights. Not sure if it is Adorama problem or not. |
Ah, yes, that's exactly where the problem is...highlights. I have to say metallic paper is pretty weird in any case. When you look at it at an angle, it's almost like looking at one of those laser-type holograms. I won't get metallic paper again.
I thought it would be more vibrant. An image I printed on Canvas (CanvasOnDemand) is so much more vibrant than the one from Adorama (same image file), it's ridiculous. But I'm pretty sure that's an operator problem at Adorama.
The reason I won't order prints again from Adorama: they should stand behind their prints with a money back or replacement guarantee. Even Walmart offers that.
I should mention I've ordered a few other things from Adorama, like their pro-optic extension tubes--twice, once for Canon, once for Nikon. They've been fine, and the order process and delivery was fine too. I just won't be ordering prints from them again, nor recommending them.
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12/04/2008 12:28:22 AM · #110 |
A customer of mine ordered a print of this on metallic paper (from smugmug, not adorama), and it definitely had an interesting look to it.
The natural warmth of the picture lent itself to looking gold on the print. I don't think I would try it on just any picture though.
Have you tried any of the shots on metallic paper from anywhere else to compare? |
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12/04/2008 10:06:01 AM · #111 |
| I have never tried the metalic paper from anywhere, but it was my understanding that metalic is better suited to B&W. Has anybody tried B&W? |
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12/04/2008 10:56:19 AM · #112 |
My understanding of metallic paper is that it's not so good for people, but I've never tried it that way. I've tried it a couple of times (using mpix.com) for birds and flowers, and it was promising. The colorful subject really jumped off the paper. But ultimately, I abandoned metallic paper, because I liked the results I was getting at home with my inkjet better. Metallic paper uses a chemical process, and can't be done with an inkjet printer.
There was a guy at the Laguna Art Festival last year who was using metallic paper to print huge pictures of cars. They were fabulous. Don't remember his name, though.
edit: Breck Rothage
Message edited by author 2008-12-04 12:25:17. |
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12/04/2008 11:30:37 AM · #113 |
| my metallic prints were seascape (18x12)... came out just terrible ... I've also had regular prints (16x20) done from Adorama and had to have them reprinted because the color was so bad the first time around ... they got it right the second time ... learned my lesson, use MPIX for prints! |
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12/04/2008 12:51:53 PM · #114 |
Originally posted by alanfreed:
Actually, there was a B&H person who has contributed here in a similar fashion. His name is on the tip of my tongue... I'll post it if I can remember. |
If you cannot recall it, I may be able to provide a reminder. :-)
Originally posted by ambaker:
Either B&H has way fewer problems, or Henry is asleep at the switch. Hasn't posted here in two years. |
Few problems, one hopes, but if I have been remiss, I am sorry.
Message edited by author 2008-12-04 13:18:47.
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12/04/2008 12:55:20 PM · #115 |
| My understanding is that metallic paper is supposed to give a Cibachrome look for digital. |
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12/04/2008 01:04:49 PM · #116 |
Originally posted by henryp:
Originally posted by alanfreed:
Actually, there was a B&H person who has contributed here in a similar fashion. His name is on the tip of my tongue... I'll post it if I can remember. |
If you cannot recall it, I may be able to provide a reminder. :-) |
oh man.. we got Adorama and B&H here... I think fight is likely to break out.
SC: stand by to lock the thread in case it gets violent
:) |
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12/04/2008 01:17:38 PM · #117 |
Originally posted by Nikolai1024:
oh man.. we got Adorama and B&H here... I think fight is likely to break out.
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A price war would be better - I'm thinking of buying a 5DII, any deals ? :) |
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12/04/2008 01:22:08 PM · #118 |
Originally posted by nshapiro:
Well, if we have their attention: I ordered a bunch of prints recently, taking advantage of the wonderful 16x20 sale for $4,95 each.
Unfortunately, they look awful. It was my first time printing to metallic paper, but I don't think that's the reason they look awful.
One print I've had done before elsewhere, same file, and from there it's beautiful, but lifeless in color in the Adorama print. In another case, the print almost seems posterized in places. I don't know if that's a quality of the metalic paper.
Anyway, I ordered six 16x20 prints, and none of them are worth keeping. I know these things happen. But the question is: I looked all over Adorama's site, and I don't see any mention of a guarantee. Is there a money back guarantee on prints?
Otherwise, I'll just absorb it as a lesson not to order prints from Adorama again. I've ordered a lot of color prints from DPCPrints (which I believe uses the same print service as Smugmug, EZPrints), and I've never gotten one that didn't knock my socks off as "beautifully reproduced". Same with CanvasOnDemand. Personally, I think it comes down to quality control and who's manning the machines. I just expected better from a big camera store like Adorama. |
Please contact me directly, helen.oster@adoramacamera.com, with your order number, and we will arrange to reprint
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
helen.oster@adoramacamera.com |
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12/04/2008 01:29:58 PM · #119 |
Originally posted by cryan:
I'm going to play devils advocate here. 1) I've dealt with Adorama for a couple of years and have never had any complaints about any of their service. I didn't even have a pushy sales agent when I called. I stated from the start that this is what I want dont' even ask, they agreed and never did. 2) This is a really important point. When was the last time B&H or anybody else that we all have used has created a job for on eor a team of people to surf the net and address problems such as this. NEVER!!!!!!!!! This has got to say something about their commitment to improving service. Cut them some slack, they are huge and the number of negative problems are probably a very small percentage compared to those that are happy. Just a thought and something to think about.
Happy Holidays Everybody
Chris |
Chris, thank you. I was beginning to feel like I personally am responsible for world poverty, global warming and the state of the economy........
My presence here, as on 300 or so other photographic web sites, forums and blogs is an indication that Adorama has recognized many of the problems in the past, is listening to customers and is making huge efforts to move on.
We can't change the past - what Adorama is committed to doing, however, is to look to the future - providing competitive pricing alongside excellence in customer service. If you feel that we are still missing the mark, please let me now - helen.oster@adoramacamera.com
Helen Oster
Adorama Camera Customer Service Ambassador |
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12/04/2008 01:33:35 PM · #120 |
Originally posted by nshapiro:
Originally posted by Nikolai1024:
Originally posted by nshapiro:
In another case, the print almost seems posterized in places. I don't know if that's a quality of the metalic paper.
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I had the same experience with metallic especially around highlights. Not sure if it is Adorama problem or not. |
Ah, yes, that's exactly where the problem is...highlights. I have to say metallic paper is pretty weird in any case. When you look at it at an angle, it's almost like looking at one of those laser-type holograms. I won't get metallic paper again.
I thought it would be more vibrant. An image I printed on Canvas (CanvasOnDemand) is so much more vibrant than the one from Adorama (same image file), it's ridiculous. But I'm pretty sure that's an operator problem at Adorama.
The reason I won't order prints again from Adorama: they should stand behind their prints with a money back or replacement guarantee. Even Walmart offers that.
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We do. Please contact me with your order details: helen.oster@adoramacamera.com
Helen Oster
Adorama Camera Customer Service Ambassador |
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12/04/2008 01:49:41 PM · #121 |
Originally posted by HelenOster:
Chris, thank you. I was beginning to feel like I personally am responsible for world poverty, global warming and the state of the economy........ |
Helen - I do think it is to your company's credit that you are here and trying to work things out for your customers. Good luck! |
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12/06/2008 02:16:48 PM · #122 |
my stack of $5 16x20 prints arrived today. The majority of them are excellent - the couple I'm unhappy are darker than I'd have liked, but that's ok.
The rest are great. The paper is quite thin, but then they are $5 prints.
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12/06/2008 06:15:08 PM · #123 |
I've done very little dealing with Adorama so far, but haven't been dissapointed (yet). As I said though, I've done little with them other than some ordered prints.
B+H, on the other hand, has ALWAYS been an unmitigated DISASTER. I'm talking about specific but not difficult needs and conditions that have always been botched completely. And, unfortunately, several other people I know have had similar problems (so even if most people are getting good service, it's frequent enough to be a recurring problem)
I may be ordering a d300 some time soon. I'd love to support a local shop but can't afford the $400 extra dollars it would cost to do so. I'm probably not going to order from B+H because of how difficult they've been, and had been considering ordering from Adorama from now on, but...
Message edited by author 2008-12-06 18:19:48. |
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12/06/2008 10:07:46 PM · #124 |
Originally posted by Prash:
Originally posted by Prash:
I just want to add a bit here. Last night, I ordered two accessories via Amazon: one each from Adorama and BlueProton.
The BlueProton have already shipped theirs this morning, and still havent charged yet to my card.
Adorama have already charged to my card (I got an email abt that) but havent shipped it yet.
Its too early to expect a shipment to leave their facilities, but I just wanted to show a contrast in the service. |
I just saw an email from Adorama too that my order has shipped. Is some(adoram)one watching this thread? hmmmm ((trickles on the keyboard with the fingers))
:-) |
Ok guys. Adorama beat the BlueProton in delivery. Adorama shipped it late, but I got the package today. Sweeeeeeet! |
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12/08/2008 08:20:50 AM · #125 |
Originally posted by Gordon:
my stack of $5 16x20 prints arrived today. The majority of them are excellent - the couple I'm unhappy are darker than I'd have liked, but that's ok.
The rest are great. The paper is quite thin, but then they are $5 prints. |
Gordon, please send me your order number & details of the prints that are problematic, and we can get them replaced immediately.
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
Message edited by author 2008-12-08 08:22:24. |
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