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05/17/2007 11:25:59 AM · #1 |
So my girlfriend and I are eating at a restaurant "Baja Fresh". We
ordered the Nacho Burrito. And the girl working on cleaning the tables
and dining area starts sweeping. I mean kicking up dust sweeping. She
didn't have one of those spot sweep dust pans to catch things with one or
two swipes. But she was really going at it shooting things across the
floor.
So I was just wondering if this bothers anyone else while you are
eating? I don't really want to get whatever is on the floor flown into
my burrito. Or right in the middle of a bite catch a wiff of dust and
sneeze all over the place. Yes I could ask her to stop, but shouldn't
they kind of know not to do that?
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05/17/2007 11:31:37 AM · #2 |
Well i was in fast food management for 2 1/2 years which is a short time. But i know from working in any kind of field where you have to sweep. No manager will let you spot sweep unless its something thats needs to be cleaned super quick.
To managers it seems spot sweeping is complete utter lazyness and does not get things cleaned properly. Many employees are instructed to put the dust pan at the end of the area they are sweeeping and then sweep down the entire eares to one spot. Then use the pan.
EDIT - Now if she is excessivley kicking things up thats one thing, but dont expect anyone to spot sweep. One of the last chapters of the ServSafe for managers book has details on cleaning procedures and prevention of contamination. I dont have the book with me but i am curious to go read it over.
Message edited by author 2007-05-17 11:36:14.
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05/17/2007 11:40:10 AM · #3 |
I worked in the food service industry for over 15 years. I started as a dishwasher and ended up as a manager. In general turnover is high and training is poor. Just as soon as you think you've taught them what to do they quit.
I have a huge list of no-no's and have included them in the training manuals I've written. Since you asked, I'll share a few that bother me the most:
Spraying cleaner on tables next to customers.
Fingers in food or on rims of glasses.
Not cleaning the condiment containers after each use.
Not washing hands after money exchanges or smoke breaks.
The cooks or dishwashers cleaning bathrooms or taking out trash and not washing hands afterwards. (This happens more often than you think.)
I think the one that really got me was watching the cook get into the dumpster to smash down the trash and then walk back into the kitchen.
Oh, and I really hate when they wipe your table with the stinky cloth that has been soaking in a tub of dirty water.
Message edited by author 2007-05-17 11:43:38. |
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05/17/2007 11:40:48 AM · #4 |
Growing up my baby brother (the family clown) would see something like this, drop to the floor and start coughing and gagging while holding his throat and rolling his eyes. Whatever was going on stopped immediately! If course, being the oldest I was mortified at the time. Now I look back and it was pretty darn effective -- not to mention really funny. He'd make his point get up and go back to doing what it was he was doing to begin with like nothing happened.
Thankfully, God has a sense of humor and gave him a son who is just like him :-)
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05/17/2007 11:42:26 AM · #5 |
They call it "Floor Spice"
It actually tastes good once you get used to it... |
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05/17/2007 11:48:51 AM · #6 |
Originally posted by greatandsmall:
I think the one that really got me was watching the cook get into the dumpster to smash down the trash and then walk back into the kitchen. |
You aint seen nothing till you see an employee take a mop run it across the a table and walk out the door.
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05/17/2007 11:54:57 AM · #7 |
| If they are just spot cleaning around me I give them the hairy eyeball.. However, if they are flinging stuff, I stop them tell them to get their manager complain to all hades about the crap being thrown around in a voice loud enough to everyone to hear and end up getting my meal remade and for free. |
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05/17/2007 12:01:42 PM · #8 |
Yes these should all be normal everyday moral actions people who work in a restaurant business should abide by. But like you said people quit right after you show them what to do. So if there are new employees all the time there has to be good training or supervision to make sure the restaurant is good and not give the employees who are going to quit next week any control to mess up.
Originally posted by greatandsmall:
I worked in the food service industry for over 15 years. I started as a dishwasher and ended up as a manager. In general turnover is high and training is poor. Just as soon as you think you've taught them what to do they quit.
I have a huge list of no-no's and have included them in the training manuals I've written. Since you asked, I'll share a few that bother me the most:
Spraying cleaner on tables next to customers.
Fingers in food or on rims of glasses.
Not cleaning the condiment containers after each use.
Not washing hands after money exchanges or smoke breaks.
The cooks or dishwashers cleaning bathrooms or taking out trash and not washing hands afterwards. (This happens more often than you think.)
I think the one that really got me was watching the cook get into the dumpster to smash down the trash and then walk back into the kitchen.
Oh, and I really hate when they wipe your table with the stinky cloth that has been soaking in a tub of dirty water. |
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05/17/2007 12:09:24 PM · #9 |
Originally posted by RainMotorsports:
Originally posted by greatandsmall:
I think the one that really got me was watching the cook get into the dumpster to smash down the trash and then walk back into the kitchen. |
You aint seen nothing till you see an employee take a mop run it across the a table and walk out the door. |
That's pretty bad.
I used to work with a cook who cleaned his fish cutting knife by wiping it on the edge of the trash can.
And then there was the one who dropped the butter on the filthy floor, picked it up covered with filth and dropped it into the soup pot.
I don't eat out much anymore, and when I do I always spot a violation. |
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05/17/2007 12:16:50 PM · #10 |
| Greatandsmall, ever see people clean their tongs in the fryer? |
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05/17/2007 12:17:47 PM · #11 |
I don't care where the food been. Food is Food if You don't see it never happen.
Message edited by author 2007-05-17 12:19:38. |
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05/17/2007 12:17:48 PM · #12 |
Originally posted by ssodell:
Yes these should all be normal everyday moral actions people who work in a restaurant business should abide by. But like you said people quit right after you show them what to do. So if there are new employees all the time there has to be good training or supervision to make sure the restaurant is good and not give the employees who are going to quit next week any control to mess up.
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I agree 100%. I was one of those trainers who was relentless about these things. However, there are very few people who are willing to work those hours and pay that attention to detail for the low pay and lack of praise that usually accompanies the job.
It starts at the top and, unfortunately, many owners have no real training system in place and little accountability. I'm certainly not trying to justify it, but that's the way it is.
Of all those years in the business I think I may have seen the Health Inspector five or six times. |
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05/17/2007 12:18:06 PM · #13 |
Originally posted by RainMotorsports:
Greatandsmall, ever see people clean their tongs in the fryer? |
Yep.
Edit to add:
The first time I saw a health inspector was when I worked for an upscale establishment that was infested with German roaches and Norway rats.
Our first task of the day was to make croutons out of the previous day's bread that was returned from the tables.
They had an open pot of soup with a herd of roaches that lived under it. The roaches would brazenly climb up on the rim and drink the soup. Sometimes they fell in.
The ice cream cooler was so full of roaches that when they killed them there were hundreds of thousands that formed a mat so thick you couldn't see the floor.
Message edited by author 2007-05-17 12:27:18. |
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05/17/2007 12:32:25 PM · #14 |
Heh Speaking of health inspectors. When i was 19 i got promoted from asst to store manager of this new dunkin donuts/baskin robbins location. I took as many crew from the other location as I could to get us through the first 2 weeks.
Well i was 19 (im about to turn 22 still young and stupid). I forgot why exactly i was doing it but i decided to take a scoop full of ice and dump it on an employee. At that moment another employee taps me on the shoulder... "Jeff this ladies from the health department she says she had an apoitnment with reggie(the franchise owner)"
She was there to show me some procedures and give us that choking poster and stuff. Before she left she said "You never know whos on the other side of that counter."
Never did that again. However whats funny is I had the health department there on 3 different complaints and the worse thing they ever found was a hand towel dispenser was empty.
The place was clean, some people are a little whiny... thats food service. Now if i could have evr got people to stop blocking that one sink... i was waiting for them to walk in and see that.
Message edited by author 2007-05-17 12:35:14. |
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05/17/2007 12:35:26 PM · #15 |
Last year I was in Kansas for Thanksgiving. We went to a casual restaurant - forget what it was - something like TGI Friday's. The waitress came around and started sweeping wildly near our table. I threw myself protectively over my salad like a hen over her chicks and hissed at the waitress. She left, but I had to ask myself what kind of practice that is? Definitely one I hadn't seen before.
Regarding violations - before I go to a restaurant that's new to me, I look them up on the food police site and see what their record is like. However, one of my favorite restaurants has tons of violations. Their food is so outstanding that you can't really care about trivial things like roaches and mold. :op |
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05/17/2007 12:40:54 PM · #16 |
Just tell yourself that extra bit of floor filth is helping to keep allergies and asthma at bay...
The Hygiene Hypothesis
While I'm mostly kidding, I do think we probably eat "gross" stuff every day we don't even know or think about. It hasn't seemed to hurt me.
When your first kid's pacifier falls on the floor, you go to the sink and wash it before giving it back to them.
When your second kid's pacifier falls on the floor, you wipe it off on your shirt.
When your third kid's pacifier falls on the floor you let them go get it themselves...
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05/17/2007 12:48:18 PM · #17 |
Originally posted by DrAchoo:
Just tell yourself that extra bit of floor filth is helping to keep allergies and asthma at bay...
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That's right. Your immune system does need "samples" in order to build defenses. IMO, super-clean households don't breed healthy children.
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05/17/2007 01:10:01 PM · #18 |
Well, my immune system recently got a boost and my digestive system got a thorough cleansing after eating in a local Japanese restaurant. Unfortunately, it cost me three days of my life as I was only able to make it from my bed to the bathroom and back (more times than I can count).
I'm curious how many of those who don't mind these careless practices have suffered a serious case of foodborne illness? |
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05/17/2007 01:25:56 PM · #19 |
Originally posted by greatandsmall:
Well, my immune system recently got a boost and my digestive system got a thorough cleansing after eating in a local Japanese restaurant. |
Man! They should be billing for that! ;) Sorry to hear you got the whammy...
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05/17/2007 02:25:00 PM · #20 |
Originally posted by littlegett:
If they are just spot cleaning around me I give them the hairy eyeball.. However, if they are flinging stuff, I stop them tell them to get their manager complain to all hades about the crap being thrown around in a voice loud enough to everyone to hear and end up getting my meal remade and for free. |
wow, thats pretty obnoxious! |
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05/17/2007 03:10:51 PM · #21 |
| I recently read an article about how children that grow up on farms around livestock and crops have a much lower occurrence of allergies, both respiratory and food based, than kids who grow up not being exposed to those things. |
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05/17/2007 03:14:20 PM · #22 |
Originally posted by Spazmo99:
I recently read an article about how children that grow up on farms around livestock and crops have a much lower occurrence of allergies, both respiratory and food based, than kids who grow up not being exposed to those things. |
The flip side of that being that they are NOT exposed to the car pollution that causes a higher number of allergy/asthma cases in the higher traffic areas in inner cities.
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05/17/2007 03:25:35 PM · #23 |
Originally posted by _eug:
Originally posted by Spazmo99:
I recently read an article about how children that grow up on farms around livestock and crops have a much lower occurrence of allergies, both respiratory and food based, than kids who grow up not being exposed to those things. |
The flip side of that being that they are NOT exposed to the car pollution that causes a higher number of allergy/asthma cases in the higher traffic areas in inner cities. |
Likely a combination of both.
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05/17/2007 03:27:54 PM · #24 |
Originally posted by _eug:
Originally posted by Spazmo99:
I recently read an article about how children that grow up on farms around livestock and crops have a much lower occurrence of allergies, both respiratory and food based, than kids who grow up not being exposed to those things. |
The flip side of that being that they are NOT exposed to the car pollution that causes a higher number of allergy/asthma cases in the higher traffic areas in inner cities. |
The kids with the higher allergy rates were not necessarily inner city kids or other kids who lived in polluted areas, rather they lived in suburban areas, or even fairly rural areas, with minimal exposure to ranching/farming. |
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05/17/2007 03:36:09 PM · #25 |
Originally posted by Spazmo99:
Originally posted by _eug:
The flip side of that being that they are NOT exposed to the car pollution that causes a higher number of allergy/asthma cases in the higher traffic areas in inner cities. |
The kids with the higher allergy rates were not necessarily inner city kids or other kids who lived in polluted areas, rather they lived in suburban areas, or even fairly rural areas, with minimal exposure to ranching/farming. |
There have been studies done that have tied higher numbers of children with allergy/asthma directly to living within 1/4 mile of a high traffic corridor. I recall one such study being done in Denver if I remember correctly.
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