Author | Thread |
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11/09/2019 12:51:21 PM · #1 |
The Main Dial (one next to shutter button) has stopped working on my 5D Mark IV. It still moves - but doesn’t do anything.
I have tried a factory reset, removing battery and memory cards overnight etc but makes no difference.
I am worried this could be due to water damage as recently have had a few wet incidents - one a couple of weeks ago where I stepped in a puddle on Exmoor right up to my waist and camera got very wet and stupidly I didn’t do anything with it when I got home. Another day it got very wet as I stayed out in heavy rain for 3 hours waiting for deer.
Just wondered if anything else to try before sending in for a repair quote?
Thanks
Paul |
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11/09/2019 12:54:44 PM · #2 |
Besides the regular battery there should be one of those coin-shaped ones hidden somewhere (maintains settings when camera is off); you might try changing that. |
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11/09/2019 01:01:52 PM · #3 |
Thanks Paul for the suggestion. I did think of that but then read the following
“ Canon stopped using removable, user serviceable date/time backup batteries in the EOS line sometime in mid-2012.
The last cameras I checked that had one are the 5D Mark III and 1D X. Both released in early 2012.” |
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11/09/2019 01:43:20 PM · #4 |
Interesting... my top dial behaves a little intermittently. It works almost always, but fails to advance the setting on some movements. It seems to me to be a mechanical issue, not electronic. If you didn't have any intermittent behavior, then I'd guess your issue has a different root cause. If you did have intermittent behavior, perhaps there is a shared cause. Mine has not misbehaved enough to warrant a repair. |
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11/09/2019 01:52:06 PM · #5 |
Thanks for rhe reply Kirbic
It is a bit intermittent but only started a week or so ago. In that time it has started working again but for last 2 days it hasn’t worked at all. So perhaps a similar issue. Not much comes up on google for this issue tho.
Message edited by author 2019-11-09 13:52:45. |
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11/09/2019 03:00:02 PM · #6 |
Sorry, can’t help you Paul. I usually figure if the camera is not doing what I want it’s something I’m doing wrong not the camera:( |
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11/09/2019 04:47:54 PM · #7 |
Thanks Lawrence. My first thought was I had accidentally changed a setting but I am pretty sure this is not the case. The M-FN button next to the dial also seems not to press as smoothly as it does on my 5D Mark iii which could be just a red herring
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11/19/2019 05:13:35 AM · #8 |
Just to update anyone interested.
I sent my camera into the authorised Canon repair centre and they have repaired it as follows:
DISMANTLED CAMERA
GENERAL SERVICE
CLEANED AND CHECKED
RESET TO SPEC
REPLACED MODE DIAL,
HOT SHOE, TRIPOD BUSH,
FOCUSING SCREEN AND
COMPONENTS
Cost was a couple of hundred pounds so not too painful. |
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