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DPChallenge Forums >> Hardware and Software >> Adobe cloud storage discrepancy
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Showing posts 1 - 9 of 9, (reverse)
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 10/21/2018 09:44:01 AM · #1
Do you know what could be wrong in here? I have only one file in the cloud but storage says I have used 9.5 GB. I tried looking around over the internet and I am not the only one in this situation.

Any clue?

10/21/2018 10:31:59 AM · #2
No clues, but I've come across the same issue myself.
 10/21/2018 11:01:04 PM · #3
Don't know if it relates to this, but another online storage site counts files shared with you (from another user's account) against YOUR quota.
 10/22/2018 12:25:18 AM · #4
Originally posted by GeneralE:
Don't know if it relates to this, but another online storage site counts files shared with you (from another user's account) against YOUR quota.

That's what I was thinking. Have you checked all those other categories, on the left and the mobile one on the top, to see what's lurking within?
 10/22/2018 09:42:06 AM · #5
Also check your deleted items. Your trash counts to your quota, as well.
 10/22/2018 10:42:49 AM · #6
Yes, I did and it was all blank.
Originally posted by LN13:
Also check your deleted items. Your trash counts to your quota, as well.
10/22/2018 10:43:55 AM · #7
Sorry may be I missed this, in the current cloud app that I have running the only option I see is Assets and in there, there is no third party site or access and nothing in there.

Originally posted by Bear_Music:
Originally posted by GeneralE:
Don't know if it relates to this, but another online storage site counts files shared with you (from another user's account) against YOUR quota.

That's what I was thinking. Have you checked all those other categories, on the left and the mobile one on the top, to see what's lurking within?
11/05/2018 07:56:42 AM · #8
I got the answer, so what is happening is that there is disconnect between cloud app vs lightroom cloud storage. So what I found that the IF you are looking at the Adobe assets on cloud app, you will see storage usage but you may not see the files which is what is happening in my case and in my case the usage is actually with the lightroom cloud upload which for some reason it doesn't show up in the adobe cloud app. You can see your usage here and I was able to locate the files that ligthroom uploaded behind the scene.
 11/05/2018 12:39:28 PM · #9
That's good information, thanks!
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