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DPChallenge Forums >> Tips, Tricks, and Q&A >> Customer Can't Open JPG file
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11/08/2009 02:35:04 PM · #1
I did some senior portraits for my nephew. I put his selected image on a CD (CD-R) along with a release. The yearbook advisor called and said she can't open the file. I am on a PC, file was saved from Photoshop, 8-bit, RGB. She is on a Mac, OS X. The only thing I can think of is that the files on a CD become read only therefore you can't save them. My best solution is to move the files to the hard drive, change the attribute and then open the file and re-save.

I have never had a problem like this before.

Any other suggestions?
11/08/2009 03:50:57 PM · #2
Originally posted by printer4u:

I did some senior portraits for my nephew. I put his selected image on a CD (CD-R) along with a release. The yearbook advisor called and said she can't open the file. I am on a PC, file was saved from Photoshop, 8-bit, RGB. She is on a Mac, OS X. The only thing I can think of is that the files on a CD become read only therefore you can't save them. My best solution is to move the files to the hard drive, change the attribute and then open the file and re-save.

I have never had a problem like this before.

Any other suggestions?


We could use more info re your client's set-up and actions. Is she importing into iPhoto (version?), is she dragging and dropping to iPhoto? Can Preview open the file? Is she dragging and dropping a folder with assorted formats of files (some of which may not be compatible with the application)? Is her iPhoto Library in the correct location, as in ~Home > Pictures?

11/08/2009 05:15:09 PM · #3
Was the cd finalized?
11/08/2009 05:27:21 PM · #4
Ask her to open "Image Capture", then open the disc in "Finder" and drag the image file to "Image Capture". Maybe that will open the file in "Preview" on her Mac. From there she can drag it to her normal editing program. I had to do this with a newer camera that I recently started using.
Mac OSX without some extra software, will not open .exe or .pps files. I get them in email all the time, and just delete them.
11/08/2009 07:37:38 PM · #5
Originally posted by MelonMusketeer:

Ask her to open "Image Capture", then open the disc in "Finder" and drag the image file to "Image Capture". Maybe that will open the file in "Preview" on her Mac.

Image Capture and Preview are two different applications, both of which use OS-level camera support. If Image Capture can open a photo, then so can Preview (without Image Capture), however any JPEG file should be readable even if the camera itself isn't supported. It sounds like either the file was sent in a non-standard format or the client's file handling settings have been altered from the default. Try adding a ".jpg" extension to the end of the file name, and it'll probably open just fine.

Originally posted by MelonMusketeer:

Mac OSX without some extra software, will not open .exe or .pps files.

.EXE files are specific to Windows, so they will never open in OS X. However .PPS files are Powerpoint, so you just need to have Powerpoint (or other compatible application) to open them... regardless of whether you're on a Mac or a PC.
11/08/2009 08:06:12 PM · #6
Originally posted by scalvert:

however any JPEG file should be readable even if the camera itself isn't supported. It sounds like either the file was sent in a non-standard format or the client's file handling settings have been altered from the default. Try adding a ".jpg" extension to the end of the file name, and it'll probably open just fine.

I'm almost sure there is a certain type of JPG file (a sub-type or whatever) that I've had problems opening in the past. Wish I could come up with an example now...

Originally posted by scalvert:

Originally posted by MelonMusketeer:

Mac OSX without some extra software, will not open .exe or .pps files.

.EXE files are specific to Windows, so they will never open in OS X. However .PPS files are Powerpoint, so you just need to have Powerpoint (or other compatible application) to open them... regardless of whether you're on a Mac or a PC.

Well... he did say 'without some extra software'. Does VirtualBox count as 'extra software' ? :)
11/08/2009 08:17:59 PM · #7
If it's just one file, it's probably a whole lot easier to just e-mail it to them rather than try to figure out why they can't read the CD. Just a thought :)
11/08/2009 10:48:08 PM · #8
Thanks for the responses. I will make some of these suggestions to her. The file does have a "jpg" extension already. I already tried emailing it to her and she said that wouldn't open either. I am guessing it is something in her settings that is preventing it from opening.

Rick
11/08/2009 11:23:54 PM · #9
If she has a .mac or a .me - Apple account and iPhoto, she can create an empty album on line in her iPhoto "Gallery" and allow you to upload the image to that album. From there, she can download it and work with it.
It's a "workaround" but it sounds like you may be tight on time.
11/09/2009 09:29:05 AM · #10
Originally posted by printer4u:

Thanks for the responses. I will make some of these suggestions to her. The file does have a "jpg" extension already. I already tried emailing it to her and she said that wouldn't open either. I am guessing it is something in her settings that is preventing it from opening.

Rick

Can you link it here to see if we can open it?
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