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07/15/2009 01:30:43 PM · #51 |
Are they going to do a complete head rebuild? Or just replace the broken parts?
I'd suggest the complete head rebuild while it's off and on the bench. |
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07/15/2009 01:40:04 PM · #52 |
Originally posted by LoudDog:
Are they going to do a complete head rebuild? Or just replace the broken parts?
I'd suggest the complete head rebuild while it's off and on the bench. |
You are going to have to be more specific. We are planning on doing the work on one side but not both. In my mind there is no reason to monkey with the other side if there is no problem and the car only has 70,000 miles. Not for the significant added expense anyway.
He said he would usually suggest doing both sides, but because this seems to be such a freak, isolated problem he could see doing just one side in this case.
Message edited by author 2009-07-15 13:40:58. |
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07/15/2009 02:12:32 PM · #53 |
| Is the car still running rough? Or did the new plugs and leads cure it? If, as you say, the lead had a gash, it could have been as simple as the lead shorting out. It is a bit late now, but a simple test for this is to open the bonnet and run the engine when it is dark. You will soon see the arc coming from the lead as it shorts out?? |
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07/15/2009 02:17:30 PM · #54 |
Originally posted by DrAchoo:
I bet people feel like this when they go to the doctor... |
Just multiply the cost by a factor of at least 1000. |
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07/15/2009 03:48:26 PM · #55 |
Originally posted by DrAchoo:
I bet people feel like this when they go to the doctor... |
Originally posted by FireBird:
Just multiply the cost by a factor of at least 1000. |
Don't even go down that path.....let's talk about how you get charged every time when you keep going back to the doctor, and you pay it, but how you'd burn a car shop to the ground if they told you they'd charge you again for the same repair......8>)
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07/15/2009 03:50:38 PM · #56 |
Originally posted by NikonJeb:
Don't even go down that path.....let's talk about how you get charged every time when you keep going back to the doctor, and you pay it, but how you'd burn a car shop to the ground if they told you they'd charge you again for the same repair......8>) |
I'm not sure I even get what you mean by this? |
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07/15/2009 04:30:29 PM · #57 |
Originally posted by DrAchoo:
Originally posted by NikonJeb:
Don't even go down that path.....let's talk about how you get charged every time when you keep going back to the doctor, and you pay it, but how you'd burn a car shop to the ground if they told you they'd charge you again for the same repair......8>) |
I'm not sure I even get what you mean by this? |
I think he's saying you don't guarantee your work? :-)
R. |
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07/15/2009 04:38:28 PM · #58 |
Originally posted by Bear_Music:
I think he's saying you don't guarantee your work? :-)
R. |
Do mechanics? I gotta imagine that if something goes wrong with my car on the trip to Montana it would take some major discussions to get them to say, ya, that was our bad. I could be wrong though, but it's just too easy to blame it on the driver when a few thousand dollars are at stake. Hopefully I don't find out if that's the case or not. |
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07/15/2009 04:42:10 PM · #59 |
Originally posted by DrAchoo:
Originally posted by LoudDog:
Are they going to do a complete head rebuild? Or just replace the broken parts?
I'd suggest the complete head rebuild while it's off and on the bench. |
You are going to have to be more specific. We are planning on doing the work on one side but not both. In my mind there is no reason to monkey with the other side if there is no problem and the car only has 70,000 miles. Not for the significant added expense anyway.
He said he would usually suggest doing both sides, but because this seems to be such a freak, isolated problem he could see doing just one side in this case. |
70K miles isn't that low, and once the head is off the car the added cost shouldn't be that much more relative to the cost of the entire repair. Might as well have a fully rebuilt head since you are forking out the cash. Unless you don't plan on keeping the car much longer? |
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07/15/2009 05:11:20 PM · #60 |
Update: I just got back from talking with John. The diagnosis is made. It was NOT a burnt valve, but the valve guide had broken and fallen off. We now need a new head. So I guess he was down the right track and there was no diagnosing this without removing the head, but it adds and extra $550 to the bill and puts me back a few days because they can't get the head until Friday. I feel better that we know the exact problem now, but to rephrase Obama, "$500 here, $500 there, pretty soon we're talking about real money". I doubt I have any recourse with Subaru as it is 5 years old and has 72,000 miles on it.
Message edited by author 2009-07-15 17:12:33. |
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07/15/2009 05:18:49 PM · #61 |
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07/15/2009 05:24:01 PM · #62 |
Jason, You're a doctor--I think it's time to trade that thing in and get one of these . . . :-)
If your current car runs good enough to drive it to the new car dealership, then you should be able to get a decent trade-in price.
Message edited by author 2009-07-15 17:24:24.
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07/15/2009 05:38:25 PM · #63 |
| Shouldn't a broken guide be replaceable? Or is the actual casting damaged? |
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07/15/2009 05:55:22 PM · #64 |
Originally posted by LoudDog:
Shouldn't a broken guide be replaceable? Or is the actual casting damaged? |
Actual casting damage. He said it was a defect of casting. |
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07/15/2009 05:59:51 PM · #65 |
Originally posted by DrAchoo:
Originally posted by LoudDog:
Shouldn't a broken guide be replaceable? Or is the actual casting damaged? |
Actual casting damage. He said it was a defect of casting. |
Dude, if that's the case, I'd fight Subaru tooth and nail on the warranty, and wouldn't let go. |
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07/15/2009 06:26:22 PM · #66 |
Well, here's a moment when the dealer guys can weigh in with the behind-the-scenes view.
I spoke with a national Subaru rep who was very nice. Having worked in customer service before I kept things very friendly and professional. Anyway, we've got two choices. I can get the independent to finish the work and send in the receipts and make a petition for assistance or I can get it to the authorized shop and do the same. The problem is the engine is out of the vehicle so towing it would probably not be a good idea with loose parts under the hood.
Reading between the lines from the Subaru guy, it sounds like they may kick in a portion of repairs to me if it's done by the independent, but they might do more if it's at the authorized guy. My guess is they can negotiate a break on labor rates with the auth. mechanic which they can't do with the independent.
So I'm stuck a bit between a rock and a hard place. I wonder about the accuracy of my guess that Subaru would kick in more if I somehow got it to the dealer. |
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07/15/2009 06:26:39 PM · #67 |
| Well, I hope the mechanic required you to make an appointment. Told you to come at say, 10am. Upon arrival you are required to pay your bill or co-pay in advance. They let you sit in his waiting room until 11:20. Got his nurse to bring you to an exam room where you wait another 45 minutes, with door closed, for privacy. Assistant comes in and asks a bunch of questions, which you answer in great detail because you think the Dr. will be reading his report shortly. You are left alone another 15 minutes until the Dr. comes in to ask you the same questions, obviously he has not looked at the assistant's notes. After about 3 minutes he says "Yes, this has been going around. You will just have to let it run it's course. But if it still bothers you in two weeks come back and we can do some tests. It could be more serious but I can't really tell without tests. I'm not a magician, you know." "Have a nice day." |
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07/15/2009 06:29:10 PM · #68 |
This is why dealer shops are not such a bad choice.
Originally posted by DrAchoo:
Well, here's a moment when the dealer guys can weigh in with the behind-the-scenes view.
I spoke with a national Subaru rep who was very nice. Having worked in customer service before I kept things very friendly and professional. Anyway, we've got two choices. I can get the independent to finish the work and send in the receipts and make a petition for assistance or I can get it to the authorized shop and do the same. The problem is the engine is out of the vehicle so towing it would probably not be a good idea with loose parts under the hood.
Reading between the lines from the Subaru guy, it sounds like they may kick in a portion of repairs to me if it's done by the independent, but they might do more if it's at the authorized guy. My guess is they can negotiate a break on labor rates with the auth. mechanic which they can't do with the independent.
So I'm stuck a bit between a rock and a hard place. I wonder about the accuracy of my guess that Subaru would kick in more if I somehow got it to the dealer. |
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07/15/2009 06:32:45 PM · #69 |
Originally posted by David Ey:
This is why dealer shops are not such a bad choice. |
Good call. But it's balanced by generally higher prices. |
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07/15/2009 06:39:48 PM · #70 |
I've not found this so. Most garages in my area charge $80 an hour plus other hits such as waste disposal etc. Dealer shops really about the same.
GOOD LUCK, I hope it works out well for you. |
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07/15/2009 10:06:16 PM · #71 |
Originally posted by DrAchoo:
Well, here's a moment when the dealer guys can weigh in with the behind-the-scenes view.
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Oh now we are good enough for you but previous we were to be avoided like the plague? Wow that is pretty dang ballsy of you.
Originally posted by DrAchoo:
I spoke with a national Subaru rep who was very nice. Having worked in customer service before I kept things very friendly and professional. Anyway, we've got two choices. I can get the independent to finish the work and send in the receipts and make a petition for assistance or I can get it to the authorized shop and do the same. The problem is the engine is out of the vehicle so towing it would probably not be a good idea with loose parts under the hood.
Reading between the lines from the Subaru guy, it sounds like they may kick in a portion of repairs to me if it's done by the independent, but they might do more if it's at the authorized guy. My guess is they can negotiate a break on labor rates with the auth. mechanic which they can't do with the independent.
So I'm stuck a bit between a rock and a hard place. I wonder about the accuracy of my guess that Subaru would kick in more if I somehow got it to the dealer. |
I can tell you from Ford's perspective that you would likely get Zero help, first you obviously aren't a good Subaru customer or your service work and repair work would have been done there. That is pretty much a prerequisite for offering help, mostly because if assistance is offered the dealer has to kick in as well when they request the Manufacturer to step up and help a customer. I can assure you no dealer would offer that to you, especially if they knew your hate of dealers and because there is Zero chance of you becoming a customer. If Subaru does step up and help you, you should feel grateful enough to become a true customer and if you don't there is just another reason for Subaru to never help you or another non-customer again.
Matt |
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07/15/2009 10:15:43 PM · #72 |
Wow Matt, tell me how you really feel...
I get a kick out of your demand for loyalty. Corporations today have no interest in the consumer other than to make a profit. Explain to me why I should be loyal to Subaru if they are willing to kick in some money toward fixing a problem they created in the first place? Especially when you assert the company you work for would have no interest in fixing the problem because I'm not a Good Customer(TM) (ie. I've been bilked already for more than the value of the repair.) Frankly I find your holier-than-thou attitude to be typical of the breed and I've seen you post on other thread such junk like "personally I wouldn't touch than for less than $2000". I get no sense that you are out there fighting for the customer. I only get the sense that you want to make as much money as possible. Hell, you are a hobbyist with a 1Ds. What am I suppose to glean from that?
So either pony up and help joe consumer on the threads or go home. I know I annoy you because I am often willing to put my brain to fixing a problem myself, but I can say the feeling is mutual. I'm sick of your condesension.
/rant
Message edited by author 2009-07-15 22:16:58. |
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07/15/2009 10:34:08 PM · #73 |
Originally posted by DrAchoo:
Wow Matt, tell me how you really feel...
I get a kick out of your demand for loyalty. Corporations today have no interest in the consumer other than to make a profit. Explain to me why I should be loyal to Subaru if they are willing to kick in some money toward fixing a problem they created in the first place? Especially when you assert the company you work for would have no interest in fixing the problem because I'm not a Good Customer(TM) (ie. I've been bilked already for more than the value of the repair.) Frankly I find your holier-than-thou attitude to be typical of the breed and I've seen you post on other thread such junk like "personally I wouldn't touch than for less than $2000". I get no sense that you are out there fighting for the customer. I only get the sense that you want to make as much money as possible. Hell, you are a hobbyist with a 1Ds. What am I suppose to glean from that?
So either pony up and help joe consumer on the threads or go home. I know I annoy you because I am often willing to put my brain to fixing a problem myself, but I can say the feeling is mutual. I'm sick of your condesension.
/rant |
I think you are way off base with pretty much this whole post. But I will stay out of your threads from this point on. But as far as being a hobbyist with a 1Ds, I'm pretty sure my business takes that as a pot shot as would my clients and my editor. Since I've been paying taxes and claiming income for my "Business" for the last 4 years.
I truly think you have a wrong sense of who I am and what I do for my customers. The points that I put forward aren't my policies, they are almost any manufacturer of cars, I've worked for Chrysler, GM, and Ford(the past 15 years here). Why? Because things break and they are asked to pay for things all the time, why should any company offer help on things beyond the one they offer with the warranty to begin with? The reason they do it is to keep good customer relations with their customers. Honestly people who buy a car and never return to the dealer aren't customers, they are consumers. This isn't my viewpoint this is the business worlds.
As far as annoying me, ya you do, but has nothing to do with anything other then your condescending tone towards people, pretty evident from your post earlier about dealers and techs, but then you have no issue trying to bilk them for help on something beyond the warranty period, pretty double standard there, you want nothing to do with them until you need them, then its OK to associate with them? I think I pretty well ponied up offering help even after you bad mouthing "my kind" but trust me Jason it won't happen again. You don't have to kick me twice in the balls for me to learn who to avoid.
Matt |
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07/15/2009 10:53:38 PM · #74 |
My friend has a 2005 AWD .
Couple of months back he was having issues with it.
The dealership changed some sensor twice.
As it turn out it was the head casting.
The Dealership replaced it with a new one free of charge and his warranty had expired.
He was very pleased with their service department .
Message edited by author 2009-07-15 22:54:11. |
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07/15/2009 11:13:35 PM · #75 |
Originally posted by DrAchoo:
I only get the sense that you want to make as much money as possible. Hell, you are a hobbyist with a 1Ds. What am I suppose to glean from that?
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...wow...just...wow. Totally out of line...
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