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01/21/2009 08:10:07 PM · #1 |
I currently have a website with ClickImage.com (MyPhotographer.com), where I purchased a domain name in August. My website vanished from the web on Sunday evening; when it reappeared, none of the Flash content worked. Since then I have been trying to contact my CS agent at ClickImage, to no avail. My emails and support tickets go unanswered and the phone goes straight to a generic voice mail when I call.
I fear the worst, that they may have gone out of business. I desperately want to keep my domain name, especially since I just ordered 300 business cards that will be arriving this week, and I can't really afford to toss them and start again right now.
My domain is registered with enom.com, and they won't let me do anything since I bought it through ClickImage. And of course I can't reach ClickImage to get any help from them. The only thing I can do myself, from my ClickImage account, is deactivate the domain name - but I'm afraid that will only let it out of my ownership, but not release it back into circulation.
Is there anything I can do in this situation, or am I up that infamous creek?
Has anyone heard anything about ClickImage failing?
Any suggestions would be greatly appreciated right now!
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01/21/2009 08:21:46 PM · #2 |
You site is up and other then the starting images it looks good.
Nice site, well put together.
Maybe they just had some server troubles. |
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01/21/2009 08:28:48 PM · #3 |
Originally posted by justine:
You site is up and other then the starting images it looks good.
Nice site, well put together.
Maybe they just had some server troubles. |
Thanks! None of the Flash content images are showing on any of the pages - only the portfolios appear. And honestly, I feel somewhat limited by the constraints of the templates they provide. I have an alternative site all set up and I'm ready to move over as soon as I can get the name free.
Server troubles I'll buy - I'm just a bit scared because I can't get in touch with anyone there.
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01/21/2009 08:51:33 PM · #4 |
I would transfer the domain to another registrar. I've had good luck with Namecheap.com Open a free account and then submit a ticket/email telling them your situation and ask them what they suggest to complete a transfer. Maybe submit to a couple of different registrars. It's a good way to check out the quality and speed of their support, and to get an answer to your question all at the same time.
I believe there are several threads here about registrars and hosting companies members recommend.
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01/21/2009 10:50:39 PM · #5 |
Originally posted by OdysseyF22:
Is there anything I can do in this situation, or am I up that infamous creek? |
I'd try to transfer it, as suggested (GoDaddy has great support). If that fails, creekimage.com is available. ;-) |
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01/21/2009 10:58:41 PM · #6 |
| I have had amazing success and nothing but fast, helpful customer service with hostgator.com- might give them some thought. Plus, usually they have a promo for a free domain transfer, and their hosting is pretty cheap as well. |
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01/21/2009 11:02:30 PM · #7 |
you own the domain name. and you have a company serving up/hosting the content.
contact another server/host and ask that they transfer your content from the current host to their servers.
they ( the new host ) should take care of the BS involved in the move.
it will likely take up to 72 hours or so - after - the new host has made the transfer for your site to be registered on the 'real' internet under its' new IP.
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01/21/2009 11:09:55 PM · #8 |
Originally posted by scalvert:
Originally posted by OdysseyF22:
Is there anything I can do in this situation, or am I up that infamous creek? |
I'd try to transfer it, as suggested (GoDaddy has great support). If that fails, creekimage.com is available. ;-) |
Thanks Shannon...I'll keep that in mind :-)
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01/22/2009 12:07:32 AM · #9 |
| I am currently with GoDaddy and they are wonderful.. Once you are at a new host then you should back-up your site to your computer and any changes you make to your site keep the changes current on your computer as well. I have had issues in the past (Not with GoDaddy) with a different provider where the server crashed and they posted their "Back-Up" after the crash and it was an old version of my site. Since I had the current version backed up on my computer I just uploaded all the files over the old ones. I was back up and running in about 15 minutes. |
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