CANON... YOU A**HOLES!!!!!!!!!!!!!!

12/21/2003 08:02:09 AM · #1

LYING USLESS B****ARDS,
I am NOT HAPPY AT ALL!!!!!!!!

not only did it take them OVER A MONTH (they said prolly a week, within 2) to repair a camera i had for only 17 DAYS, 5 of which I had no memory card so COULDN'T USE IT!!!
I got the camera back on the 18'th on december, thats 46 DAYS IN FOR REPAIR.
ain;t that great, use a camera 12 days, lose ot for 46.

but wait, thats not all.
IT DIED AGAIN TONIGHT!!!
EXACT SAME PROBLEM!
SHUTTER FAILED!
so I had it for thursday night, friday, saturday, and dies sunday!
woohoo, means I've owned my camera for 62 days and only had 16 days use of it.

I pitty canon when I get on the phone tommorow morning!!!!!!!!

I'm not a happy man.
REALLY!! needed this rant!!!!!!!
might make me more reasonable tommorow..

origional thread I posted when problem appeared.
//www.dpchallenge.com/forum.php?action=read&FORUM_THREAD_ID=52516

Message edited by author 2003-12-21 08:02:36.

jaimeegrl

Canon PowerShot A70

12/21/2003 08:16:45 AM · #2

in the US you legally (i am pretty sure) have 90 days to return to the place of purchase for an exchange... but, you are in australia.. bummer.

Message edited by author 2003-12-21 08:17:26.

Nikon AF-S Zoom-Nikkor 28-70mm f/2.8D IF-ED

12/21/2003 08:28:16 AM · #3

canon said theres a 14 day period, and since I owned if for 17 days.
it should be illegal what there doing!

Morgan

Nikon D800

12/21/2003 09:15:53 AM · #4

I am really sorry to learn about your problems. It is not suppose to happen. Try speaking to the General Manager or the VP of Sales at Canon instead of the service department manager. They should replace the camera for you. In Canada, there have been many significant problems with this new camera too. So, Canon knows that they have issues to deal with concerning this EOS-300D.

My preferred retailer has told me that they are now hesitant to sell the camera, even thought they are holding stock. They have been blasted by similar customer complaints. Has your retailer not been involved in resolving this issue for you? You really should ask for their help, if they have not participated. They have some clout with Canon.

Good luck. A firm, well thought out, rational approach should work best. Leave the rant here. Food for thought...

OneSweetSin

Nikon D3000

12/21/2003 10:24:55 AM · #5

That length of time is actually resonable. We send cameras in for repair were I work and normally we tell customers 6 to 8 weeks when it has to be sent to the company for repairs.

Remember out of the 46 days you didn't have it, it spent approximately seven days going to canon and another seven days coming back from canon to you.

KarenB

Canon EOS-70D

Canon EF-S 18-135mm f/3.5-5.6 IS

12/21/2003 02:06:19 PM · #6

Sorry to hear of your troubles...
My friend's camera died (fried with bad smell) while transferring files to the computer. The tech said it was an "impact". Now, after 2 months, they are finally beginning the repair at a cost of US$100.! The camera was new this summer at $500.00 :(
I feel badly for her, because I convinced her digital was the way to go.

--- signed "Mud".

PaulMdx

Canon EOS-1D

Canon EF 70-200mm f/2.8L USM

12/21/2003 02:25:55 PM · #7

Can't quite remember all the consumer protection law I did at school, but I'm pretty sure in the UK you're able to return goods to the place of purchase if they are 'not fit for the intended use'. IE. if your camera doesn't work.

I have no idea about US/Oz law, but I'd certainly recommend always taking items back to the store they were purchased from. They're probably used to getting goods DOA all the time, which will likely be no problem for them to deal with.

sonnyh

Canon EOS-7D

Canon EF 28-135mm F/3.5-5.6 IS USM

12/21/2003 02:55:51 PM · #8

I bought a Canon 10D back in May. Owned it for 10 days and it came up saying "error 99" which in my case was mirror lock-up. The dealer I bought it from said he would send it to Canon and mark it "Professional Use" and ship it out Fed-Ex for me. He said that if it is marked Professional Use that they try to get it back sooner. Usually two weeks.
At any rate three weeks went by and I stopped by the dealers only to find out that the camera wasn't in yet. He seemed shocked (he thought I had come in and picked it up already) so he called Canon while I was there and they told him that they were backed up and it would be at least another 5 weeks before the camera was returned.
I of course went into my gorilla routine. I couldn't understand how I could own a brand new camera for 10 days and be without it for 8 weeks in the middle of the "good" weather when I would want to take pictures. My dealer called the salesman and they wound up giving me another brand new camera and said they would put mine in that box for a return (a credit to them) when mine came in.
I will never buy another Canon product even though that has been the camera I have been using for years (since the A2E). Their customer service qualities stink and they have no regard for the consumer.

dagaleaa

Panasonic Lumix DMC-GH2

Panasonic Lumix 20mm f1.7 ASPH

12/21/2003 03:18:01 PM · #9

I purchased a digital camera over three years ago...it was a Panasonic 3.3 mega-pixel IPalm camera. My son worked for Best Buy at the time and the employees were given a chance to purchase some items directly from Panasonic at a fantastic price! The camera sold for well over $600 at the time, and with the special deal it cost me only $245! There is a very large mark-up for digital cameras! I couldn't turn the deal down, but I wasn't allowed to purchase an extended warranty for it either. ANyway, the camera arrived in the mail...It was my first digital still camera experience, and I was having so much fun experimenting with it. I had the camera for about 1 week, and the camera got hot and died. It was still under the original warranty so I called Panasonic and they said I could return it. I returned it and got back a refurbished unit to replace it! I had the camera for another year, and sometimes it would refuse to shut off and acted funny. It never worked properly! Finally, it died a slow death too, and I inquired about fixing it and was told it could not be fixed. I don't believe Panasonic is still in the digital camera market...good thing! I do think they make very good camcorders, and other products as well. One thing I have noticed is I have a fear of something happening to my camera now....if it acts the least bit funny I get very nervous and upset, but thus far I've good luck with my Olympus and I purchased an extended warranty too!!

Jason

Canon EOS-1D Mark II

Canon EF 70-200mm f/2.8L IS USM

12/21/2003 03:48:07 PM · #10

This isn't the first time that I have heard a story like this. Because of these stories, when I bought my camera, I bought an extended in-store warranty. If my camera breaks, they give me a new one and I give them the broke one and it's done.

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

12/21/2003 08:36:44 PM · #11

Just to clear some of this up.

I was angry, and forgot it turned up at the shop on monday, but was working away, and didn;t pick it up till thursday.

second.

I walked in today calm, said to the guy its time for a new camera, after a short while on the phone I've got a new body comming.
so quite happy with results :)

just dissapointing this had to happen in the first place

GeneralE

Canon PowerShot S3 IS

12/21/2003 08:40:34 PM · #12

Originally posted by dagaleaa:

I don't believe Panasonic is still in the digital camera market...good thing! I do think they make very good camcorders, and other products as well...

Check this thread ...

Nikon AF-S DX Zoom-Nikkor 18-70mm f/3.5-4.5G IF-ED

12/21/2003 08:48:03 PM · #13

Originally posted by OneSweetSin:

I was told by the shop (and canon) that theres a 4 day turnaround (plus postage)
and being where we are, postage is usually 1 day (2 days at worst)
on the 3rd day they said they'd received it and was working on it.
since then it was all excuses

interesting thing, they kept saying they were waiting on parts, and had to pull it apart several times...
but the job card says "cleaned, and realigned shutter, tested"
and that was it.

ah well.

Shelley

Nikon D200

12/21/2003 09:40:59 PM · #14

Did you talk to the folks who originally sold you the camera? I work in a camera shop and if one of our customers comes in with a problem like that, nine times out of ten, we will just give them a new camera and send the old one back to the manufacturer as defective. That is why it is so important to develop a relationship with a reputable dealer, and not always try to get a good deal on the internet. Very often internet deals backfire...Not to say there aren't some good deals out there on line. Dealers have relationships with the manufacturers reps and should help you out.

dagaleaa

Panasonic Lumix DMC-GH2

Panasonic Lumix 20mm f1.7 ASPH

12/21/2003 09:43:44 PM · #15

I don't believe Panasonic is still in the digital camera market...good thing! I do think they make very good camcorders, and other products as well...

I guess I was wrong about that! I don't know if I would own another Panasonic after my first experience....yet, if I could get one at a cheap price like I did the first one I might consider it! My son works for Tweeters now...does high-end home theatre set-ups in homes...I still have a great discount, but Tweeters does not offer many digital still cameras.

Shelley

Nikon D200

Nikon AF-S DX Zoom-Nikkor 18-70mm f/3.5-4.5G IF-ED

12/21/2003 09:50:13 PM · #16

Actually, Panasonic just came out with a new digital camera, that uses a Leica lens.

Canon EF 24-105mm f/4.0L IS

12/21/2003 10:11:53 PM · #17

Originally posted by Shelley:

yeh, I did, but they were out of stock when I went in there, and when stock came in canon said they couldn't do a swap since it was under repairs in my name.

Natator

Canon EOS-5D

12/21/2003 10:24:25 PM · #18

That's a real bloody worry!

I have to return my 10D, not Canon's fault, by camera murdering girlfriend (yes, I have still not forgiven her) decided to insert the compact card backwards with her show or something.

They told me it would be a 10 day turn around as long as they have the pins part in stock, and that I could phone first and check (as camera does still work). This Canon Australia, same as cvt.

This was a week ago, and from Canon themselves, so if they are taking a month it is a deliberate lie.

Grrrrrrr

Message edited by author 2003-12-21 22:25:15.

Shelley

Nikon D200

Nikon AF-S DX Zoom-Nikkor 18-70mm f/3.5-4.5G IF-ED

12/21/2003 10:32:24 PM · #19

Ouch, but look on the bright side if she were your wife, in some places, I believe that would be ground for divorce!

Natator

Canon EOS-5D

Canon EF 24-105mm f/4.0L IS

12/21/2003 10:56:28 PM · #20

Divorce would be far too good for her Shelley, or else I'd marry her so I could ;)

I think hanging by her toes over a crocodile infested pit with a candle burning at the rope. I'll let her down when I have a good enough photo ..... oops, sorry dear, hang there a little while longer, the camera is playing up ;)

By the way, back to the Canon saga ...... I have e-mail'd their head of repairs twice now with a simple question and have yet to have any sort of reply. Once 3 weeks ago, once a week ago. This was to their general e-mail account, marked for the person's attention, so someone must have read it!

I think it is a case of "we're the only people who can help you, so there's no need for us to try and win you as a customer, as you are trapped anyway.

LOVE the camera, starting to rather dislike the company.