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Showing posts 1 - 11 of 11, (reverse)
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03/15/2007 02:32:26 PM · #1
i have a dell xps 294 gb, 1.0gb ram with a dell 17 in big old monitor and an old canon i960 printer that has just bit the dust. and the desktop had a recent problem that caused me to spend the afternoon talking to joe in india. i do not want anyone that has india customer service. i just have a hard time with it, no offence to anyone.
several questions:
1-does anyone know if sony, toshiba, acer or velocity micro has india call centers for cust svc? i know hp and dell do. i cant do a mac (altho i would love to) as my techno phobe hubby could never make the switch from pc to apple. which system do you like best for digital photography?
2-i am looking at the canon pro9000, any one love a certain canon printer?
3-i am thinking about getting a laptop with a monitor, mouse and keyboard instead of a desktop as then i can use it when travelling, anyone have personal experience with this type of set up?

thanks to all who can help me out.
03/15/2007 02:44:10 PM · #2
Damn, I can't stand being piped to India for support! I called Bell support a while back and found myself speaking with some guy in India!?!? Bell!!! I suppose pretty soon I'm going to be talking to someone in India to order a damn pizza.

I just wish I could speak with someone local, sheesh. Maybe I'll just move to India for crying out loud.

213772.jpg
03/15/2007 02:58:24 PM · #3
this is offensive.
03/15/2007 03:04:01 PM · #4
i didnt mean for it to be offensive. i just found myself very frustrated trying to work with dell's india call center for customer service. we had communication problems. i wondered if the other pc manufacturers i am considering have call centers there, if anyone here knows from experience. sorry.
03/15/2007 03:10:04 PM · #5
I used to have the laptop setup you mentioned... With the mouse, keyboard, monitor, etc. It worked out really well, just keep in mind that equivalent technologies are typically more expensive in a laptop...
03/15/2007 03:35:51 PM · #6
It all depends who you get on the phone.

I had to call up Microsoft a few weeks ago for a key registration issue. I'll admit I was a little worried when I heard the accent, but I could pretty easily understand him. By the end of the call I had 3 of their representatives on the phone all in a conference call. They all knew exactly what they were doing and I was rushed right through the process. The tech support lady spoke great English and was on the line the whole time helping to clear confusion. I expected to be on the phone for an hour with hold times and getting things resolved, but from the time I called to the time I hung up was only 30 minutes with no hold time. My problem involved 3 of their departments, because I had to be issued a new cd key.

Maybe if I called back today I'd get a new set of people helping me who might be less helpful, but I think it's the luck of the draw. It's really no different than if you were to call a local tech support. Sometimes you get someone who knows what they're doing and sometimes you get someone who pretends to know what they're doing.

This happens even in US based tech support. I did tech support for Norton Antivirus after 2 weeks of training on their product. When I started answering calls I had no clue what I was talking about. I put a lot of people on hold for long periods of time. After about a week I quit, because it just didn't seem fair, and I was being eaten up with guilt.

My point is, the support you're going to get is going to be the same no matter what. Most of the outsourced employees speak excellent english. So the only difference is the accent, and you can run into the accent issue in the US too.

03/15/2007 04:24:25 PM · #7
I've had several calls with support in India, but only once did I have a problem with it. The guys accent was just too thick for me, so I interrupted him, apologized and asked for someone with an accent that was less thick. No problems then.

Of course, being from Missouri I had the same trouble with a call to Brooklyn. Not only a thick accent, but she talked too damn fast. She never did understand that I really could not understand her. :D

Like everywhere else, they have people with vastly different abilities. They are there for your support, if you aren't getting it (for whatever reason) ask for someone else. I've never had one that I considered less than able to help -- they're level of knowledge has always been top notch.

David
03/15/2007 05:00:00 PM · #8
Originally posted by Strikeslip:

Damn, I can't stand being piped to India for support! I called Bell support a while back and found myself speaking with some guy in India!?!? Bell!!! I suppose pretty soon I'm going to be talking to someone in India to order a damn pizza.

I just wish I could speak with someone local, sheesh. Maybe I'll just move to India for crying out loud.

213772.jpg

For the PC-patrol in the room, my point being, if a phone box in my neighborhood is full of water, or some such problem affecting my line, I don't want to talk to someone in India about it, yet that's where my call went. It's freeking ridiculous and maddening. I want to talk to someone local who can do something about it, no matter what their nationality.
03/15/2007 09:15:13 PM · #9
Originally posted by Strikeslip:

Originally posted by Strikeslip:

Damn, I can't stand being piped to India for support! I called Bell support a while back and found myself speaking with some guy in India!?!? Bell!!! I suppose pretty soon I'm going to be talking to someone in India to order a damn pizza.

I just wish I could speak with someone local, sheesh. Maybe I'll just move to India for crying out loud.

213772.jpg

For the PC-patrol in the room, my point being, if a phone box in my neighborhood is full of water, or some such problem affecting my line, I don't want to talk to someone in India about it, yet that's where my call went. It's freeking ridiculous and maddening. I want to talk to someone local who can do something about it, no matter what their nationality.


It's not likely that you're going call up a large corporation and talk the tech who is coming out to directly fix the problem. Essentially it's no different to talk to someone's local call center than a foreign one. They're all there just to redirect you to someone else. We all miss the days where uncle Joe came out to fix our stuff, but those days are pretty much gone. Companies are just too big.
03/15/2007 09:19:28 PM · #10
Your best bet is to have a local shop custom build a machine for you. Most are quite happy to provide a bit of tech support.

Or use someone like Alienware.

Message edited by author 2007-03-15 21:21:14.
03/15/2007 09:38:37 PM · #11
i think its totally fine and environmetally friendly to try to deal with local producers and keep your local economy booming by only dealing with local companies. For the record.
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