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DPChallenge Forums >> Tips, Tricks, and Q&A >> Non-photographic question
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11/12/2002 01:45:16 PM · #1
Help! Totally off topic, but I am desparate.My father knows very little about computers. He has a nice Sony laptop and has somehow lost all of his Internet Explorer toolbars. Absolutely nothing. No way to move around. I brought his computer home thinking I could get them back on. After too much time and reading I cannot get them back. Nothing. When I hit the F11 key, the window changes, but no tool bars. I tried painstakingly to try to find the little arrowed lines at the top of the window, thinking the toolbars were hidden there and I just couldn't find anything. I read the Help over and over,but it's kinda hard to customize your toolbar when there is no toolbar to customize. Any help would be greatly appreciated.

Thanks a million,
Marsha



* This message has been edited by the author on 11/12/2002 1:52:33 PM.
11/12/2002 01:55:38 PM · #2
Try...View --> Toolbars and see if they're unchecked.
11/12/2002 01:59:17 PM · #3
OK, I guess I didn't describe this correctly. There are no Menus OR toolbars. I knew if I could get to View that might do it. But there is nothing on the page. Thanks, for such a quick reply.

* This message has been edited by the author on 11/12/2002 2:00:11 PM.
11/12/2002 02:03:04 PM · #4
Hi Marsha.
Go to desktop/toolbars.
:)
Good luck.
11/12/2002 02:20:41 PM · #5
Marsha,

This sounds very like a corrupted registry key.

Try the following steps to solve the problem (close down IE first and also BACK UP YOUR REGISTRY(!)):

1. Click Start, click Run, and type regedit and press OK.

2. Navigate to the key HKEY_CURRENT_USERSoftwareMicrosoftInternet
ExplorerToolbar

3. You will see 3 keys: Explorer, Shellbrowser and WebBrowser. Double-click on Webbrowser. Then right-click on ITBarLayout in the right hand pane and select Delete. Close the Registry Editor.

4. Open Internet Explorer again. The defaults should be restored. If not, then try steps 1-3 again but this time double-click on Shellbrowser instead of WebBrowser (Shellbrowser has some (poorly documented) effect on IE settings as well as WebBrowser, but deleting ITBarLayout from the WebBrowser key normally cures this problem).
11/12/2002 02:21:03 PM · #6
I'm not sure what you mean, Justine. I right clicked on the task bar at the bottom of the desktop. I was able to raise that and come up with an address bar and GO only. But that was on the desktop, not on my browser. I must not understand.
11/12/2002 02:40:20 PM · #7
Marsha,
Alt-V in ie may get you to the view menu, but I don't know how you've lost the menu bar too.
As M$ won't let you uninstall/reinstall ie to sort it out you could try reinstalling windows over the top of the current installation (you *shouldn't* lose any settings, but this is a Micro$oft product).

Hope you sort it,
Paul
11/12/2002 02:47:22 PM · #8
[Sorry Marsha...see email.]

b]Originally posted by justine:[/b]
Hi Marsha.
Go to desktop/toolbars.
:)
Good luck.





* This message has been edited by the author on 11/12/2002 2:44:46 PM.
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