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DPChallenge Forums >> Hardware and Software >> Help - need some tech advice please
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07/20/2019 12:15:15 AM · #1
So a couple of weeks ago I took my desktop (HP Intel Core I7) which I use only for my photos and processing, to get it cleaned up (PS cc was very sluggish and not responding often) and upgraded to windows 10 from 8, which was necessary to enable me to upload CR3 raw files. I have been using PS CS5 and PS CC for past 3 years on this computer with no issues. The computer tech replaced my hard drive with an SSD - Adata SU800 6gb with 512G storage. (the original hard drive is still there just disconnected) When I went to use PS CC this message came up, ' . substr('//images.dpchallenge.com/images_portfolio/125000-129999/126903/120/Copyrighted_Image_Reuse_Prohibited_1238889.jpg', strrpos('//images.dpchallenge.com/images_portfolio/125000-129999/126903/120/Copyrighted_Image_Reuse_Prohibited_1238889.jpg', '/') + 1) . '
I can import and use adjustment layers but if I try to use Transform tool PS freezes and crashes. The tech guy said its possibly an update issue but if not he could sell me a graphics card which would fix the problem.
My question is this :what has happened to my on-board graphics which is how things must have run previously because I didn't use a dedicated graphics card before?
:is this guy just trying to sell me a $200 graphics card or is it possible that my previous graphics system isnt compatible with the new SSD?
Admittedly when I took the computer to him and told him I only use it for photos and PS processing the tech guy said he didn't know much about PS. But of course I expected PS to still work.
I went to the Adobe troubleshooting page and followed it as much as I could understand and spent the afternoon googling computer stuff trying to find the answers to my questions, but that all got way to confusing.
Has anyone else had this problem and can enlighten me so I can arm myself with some knowledge before I take the computer back to him "to have a look at the driver" (which he said he would fix for free if that was the problem) it would be very appreciated, as I don't want to be suckered into the sale. However if it is genuinely needed I have no problem buying a graphics card, I have just lost confidence that this guy knows what the problem is or how to fix it.
07/20/2019 01:36:05 AM · #2
I am not an expert and I still have problems with sluggish local editing in Lightroom Classic but I am still on Windows 7 so maybe that's part of the reason. Upgrading to Windows 10 can cause all sorts of problems. How old is your computer? Do you know what graphics card you have now? Is 6GB your RAM? I think you need to update all your drivers, also the processors on the motherboard. You need to go to the manufacturers Web sites to get the latest drivers as Windows will just install the latest generic driver it has. Did the tech do the update of Windows? If he will do this for free I would ask him to update all drivers. And maybe add more RAM, it is quite cheap now. I have just upgraded my husband's PC from 16GB to 32GB, and it cost about 100 AUD. That's much cheaper than it used to be few years ago.

Why is the old drive disconnected? I have 4 drives in my PC, they all work, just that only one is a boot drive. Ask the tech to connect it as a secondary drive, I am surprised that he didn't do it.
07/20/2019 04:05:16 AM · #3
Thanks Margaret all this extra information helps me to understand a little more. Computer is around 5yrs old and yes 6GB RAM. Originally went to tech to clean up, upgrade to 10 and add more RAM and he suggested the way to go would be this SSD. I was trying to work out all the updates myself but thats when it all got to confusing as I didnt know what manufactures or bits I was supposed to be updating, so I think I will ask the tech do that and about connecting the other drive. Didn't think I had a graphics card previously, just thought it was running on built in graphics?? Is that even a thing??
07/20/2019 04:24:45 AM · #4
Originally posted by thrumyiis:

Thanks Margaret all this extra information helps me to understand a little more. Computer is around 5yrs old and yes 6GB RAM. Originally went to tech to clean up, upgrade to 10 and add more RAM and he suggested the way to go would be this SSD. I was trying to work out all the updates myself but thats when it all got to confusing as I didnt know what manufactures or bits I was supposed to be updating, so I think I to scanwill ask the tech do that and about connecting the other drive. Didn't think I had a graphics card previously, just thought it was running on built in graphics?? Is that even a thing??


I only had time scan this -- but try contacting yo_spiff. If I remember correctly, he usually builds his systems.
07/20/2019 05:01:39 AM · #5
Originally posted by thrumyiis:

Thanks Margaret all this extra information helps me to understand a little more. Computer is around 5yrs old and yes 6GB RAM. Originally went to tech to clean up, upgrade to 10 and add more RAM and he suggested the way to go would be this SSD. I was trying to work out all the updates myself but thats when it all got to confusing as I didnt know what manufactures or bits I was supposed to be updating, so I think I will ask the tech do that and about connecting the other drive. Didn't think I had a graphics card previously, just thought it was running on built in graphics?? Is that even a thing??

Yes, usually very basic so adding a decent graphics card would help. Overall, your PC is getting old so you may need to also consider a more major upgrade before investing too much into the old one.

SSD helps a lot but these days you really need at least 16GB of RAM for Photoshop.
07/20/2019 05:03:55 AM · #6
Originally posted by vawendy:

Originally posted by thrumyiis:

Thanks Margaret all this extra information helps me to understand a little more. Computer is around 5yrs old and yes 6GB RAM. Originally went to tech to clean up, upgrade to 10 and add more RAM and he suggested the way to go would be this SSD. I was trying to work out all the updates myself but thats when it all got to confusing as I didnt know what manufactures or bits I was supposed to be updating, so I think I to scanwill ask the tech do that and about connecting the other drive. Didn't think I had a graphics card previously, just thought it was running on built in graphics?? Is that even a thing??


I only had time scan this -- but try contacting yo_spiff. If I remember correctly, he usually builds his systems.

So do I. I built my 2 last PCS but not without nerve wrecking experiences like installing an enormous Noctua cooler on top of the CPU :)
07/20/2019 09:52:41 AM · #7
The SSD is just storage. No different from a hard drive in terms of what your system is doing with it.

What your system appears to be having a problem with is the graphics acceleration. Many applications now use the processor on your graphics card to speed things up. A co-processor for certain intensive tasks, of which Photoshop has many.

My best hypothesis is that a driver used for this graphics coprocessing is now missing after the upgrade to Win10, but it has become a requirement for certain functions in PS, which you use.

Most graphics systems use a particular processor (Usually from AMD or NVidia) and it is then tweaked by the card manufacturer. In my case I have an AMD RX550, on a graphics board produced by Asus. My first resource for up to date drivers and firmware is Asus, since there may be specific tweaks they have done to the design. If they don't have what i need, then I go to AMD for the generic drivers for the graphics chipset.

Even your onboard graphics should have a specific chipset that can be identified and the drivers updated.

Hope that's of some help.
07/20/2019 09:55:17 AM · #8
My upgrade to Win10 was done when I built my current system. Upgrading an existing installed base of applications to a new OS version has all sorts of problems that you don't find until it is in use. I think this is what happened with your update.
07/20/2019 10:02:51 AM · #9
Generally speaking, photo editing is pretty easy on a graphics system. You are just pushing pixels around a mostly static screen. I have a discrete graphics card, but it would be considered low end for gaming or editing video. For photo editing, it's overkill. But more and more processor intensive applications are taking advantage of this unused processing capacity.

I use Corel PaintShop Pro, and I've never gotten a clear answer on if PSP is using such graphics acceleration or not. I suspect not, as PSP has lower hardware demands then PS.
07/20/2019 07:46:03 PM · #10
Ok this is good, I'm starting to get the picture a little more now. ' . substr('https://www.dpchallenge.com/images/user_icon/21.gif', strrpos('https://www.dpchallenge.com/images/user_icon/21.gif', '/') + 1) . ' Yo_Spiff I did end up in the AMD website for updates as thats the brand of graphics PS was telling me it was using. There were quite a few different upgrades and thats where I stopped as I didnt know if I was going to do more harm than good. I might go back in and run all upgrades and even take a look on HP's site, If I can get it up and running without the hassle of taking it back to the shop would be good, plus I learn a few things along the way.
I think my main concern was the tech guy just trying to up sell me, but maybe thats not the case at all considering the upgrade to Win 10.
Of course I blame this all on Adobe, making me have to upgrade in the first place, I was quite happy with Win 8... :/

Thanks all for your help.
07/22/2019 09:44:04 AM · #11
I agree with ' . substr('https://www.dpchallenge.com/images/user_icon/21.gif', strrpos('https://www.dpchallenge.com/images/user_icon/21.gif', '/') + 1) . ' Yo_Spiff that this is probably due to a missing/outdated driver after the Win10 upgrade. Installing the latest driver for the graphics subsystem that Ps was previously using may well solve the problem. Go into Device Manager, find the graphics device and open Properties, and look at the driver release date. You can try the "Update Driver" link, but it may tell you that you have the latest. This may not really be the case. Do a web search for drivers for your specific chip, and see if there is a more recent driver.
I *do* think that the tech was trying to upsell you, but in fact addition of a discrete graphics card would be one way to improve Ps/Lr performance without too big an investment. Whether it is worth the cost is probably dependent on how long you intend to keep this 'puter. It may well be possible, however, to upgrade to discrete graphics now, and later take that graphics card and "transplant" it to a new system. You'd save a little on the new system since you would not need to buy one with discrete graphics, you'd just re-use the one you just bought. If, however, you feel you would not upgrade the 'puter for some time, that may not really be a big benefit.
07/22/2019 09:20:35 PM · #12
Thanks for the helping hand[user] kirbic[/user]. Good to know where and what to actually look for to update. When I get the time to do the updates and if successful I plan to see how things go and if I feel I would like to get the graphics card I will. good point about being able to transfer to new computer in need. I shall keep that in mind. Love this learning...
07/24/2019 03:25:12 AM · #13
Great news.. Update done and PS appears to be back up and running as before, now I can get back to some editing.. Thank you all for your help, couldn't have done it without you.
07/24/2019 07:01:26 AM · #14
WOOT! Great to hear that you got it resolved.
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