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DPChallenge Forums >> Hardware and Software >> colors are off when previewing -please please help
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Showing posts 1 - 12 of 12, (reverse)
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01/11/2019 03:46:24 PM · #1
So I've got a photography job. But whenever I send a photo through email (theyre using outlook) or upload it to their DAM system (image relay) the colors are previewing all wrong. Everything looks muddy and awful. Yet when you download the file, everything is fine. The marketing person thinks it's a problem with my setup, because my photos are the only ones that do that.

Please, please help. Everything that I send out looks horrid until they actually download it and use it. I would much rather the previews are representative of the actual photos!
01/11/2019 04:32:44 PM · #2
Hire a geek. There'll be tons of them in your general area. A good, wonky geek will fix you up in 30 mins...
01/11/2019 05:02:48 PM · #3
What color profile are you editing and saving in? Sounds like a workflow issue with the icc profiles.

Message edited by author 2019-01-11 17:03:16.
01/11/2019 06:31:59 PM · #4
not sure where to look for that. When I go to image -- > mode it's set to RGB.

When I save as in photoshop, ICC prophoto rgb is selected.
01/11/2019 06:46:04 PM · #5
Originally posted by vawendy:

not sure where to look for that. When I go to image -- > mode it's set to RGB.

When I save as in photoshop, ICC prophoto rgb is selected.


Try this:
- Take one of the problem photos, open it in Ps, choose Edit>Convert to Profile and select sRGB as the destination space. Its listed as "sRGB IEC61966-2.1"
- Click OK, then save the image as a different file name so you can track it as the one that is in the sRGB space
- Send this file, and see if it displays properly for them.
01/11/2019 06:49:01 PM · #6
I was going to suggest using the sRGB profile too, but I wasn't sure if it was still the "standard" ...
01/12/2019 11:36:45 AM · #7
Ok -- that seems to make a difference.

But I'm a bit confused: When I go to edit -->color settings the working space is set to sRBG

When I went to convert, it said icc prophoto rgb. How do I get it to default to sRGB IEC61966-2.1?
01/12/2019 11:53:15 AM · #8
Look under Edit > Color Spaces ... more choices there than you'll want to deal with ...
01/12/2019 11:59:26 AM · #9
Originally posted by GeneralE:

Look under Edit > Color Spaces ... more choices there than you'll want to deal with ...


That's where I was looking -- and it's set to the right thing. But when I go to save as and change to jpeg, it's defaulting to prophoto rgb or weird things like that.
01/12/2019 03:02:04 PM · #10
I only have a pretty old version of PS (on a Mac) so the settings may not match (I don't see ProRGB at all). Maybe you can post a screen-shot of your color settings and I can see what the options are. I'm out for the next 3-4 hours but I'll look when I get back ...

Also try to post a SS of the SaveAs dialog ...

Message edited by author 2019-01-12 15:03:05.
01/12/2019 05:41:54 PM · #11
The working space and the profile assigned to the photo are two different things. If you have a photo that is assigned the Prophoto RGB profile and you open it, and your working space is sRGB, then Ps has to figure out how to display colors that are possible in the larger Prophoto space and display them in the smaller sRGB space.
Under Edit>Color Settings you can check a box to have Ps tell you when there is a mismatch. A mismatch isn't always a problem, but it is not an ideal state. Lightroom uses the Prophoto space on export as a default, but you can change it to sRGB if you want to be safe. There is also a setting there to choose how Ps deals with a mismatch, for example you can choose to convert the image to the working space.

ETA: I would recommend that you work in sRGB unless you have specific reasons to use another space, and fully understand the implications of doing so. I use sRGB exclusively, even though it is a smaller color space. I don't feel knowledgeable enough to use the larger spaces and have to convert for a printer or a customer (though for me customers are about as common as unicorns).

Message edited by author 2019-01-12 17:45:59.
01/13/2019 04:51:04 PM · #12
Originally posted by kirbic:

...I don't feel knowledgeable enough to use the larger spaces and have to convert for a printer or a customer (though for me customers are about as common as unicorns).


Awww...

But, I laughed. :D
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