ARGHHH! CS3 Keeps Crashing! - DPChallenge Forums

10/19/2007 12:52:52 AM · #1

Originally posted by fotomann_forever:

Glad to hear you are up and running again. Windows has weird ways of dying at times. Hope ya didn't lose anything.

I coughed up some dough for a data recovery and got all my important files back.

Thanks so much for all your help. You were definitely right!

fotomann_forever

10/18/2007 01:34:55 AM · #2

Glad to hear you are up and running again. Windows has weird ways of dying at times. Hope ya didn't lose anything.

Nikon AF-S DX Zoom-Nikkor 18-55mm f/3.5-5.6 ED

10/18/2007 01:00:04 AM · #3

FINAL UPDATE:

So, a day or two after my last post, my bastard pc crashed... kinda. A windows system file up and disappeared. The OS just would not load. A dos repair didnt do it. I basically had to format my drive and reinstall windows. Yeah for me. Whatever. The purge was good.

I have reinstalled cs3 and it seems to be behaving now. Ultimately, at least for me, the problem was with windows... I think.

Thanks for all the support & posts guys!

Apple iPhone 5

10/09/2007 02:42:19 PM · #4

Make sure you've installed the latest and most up-to-date drivers for your video card. Also, make sure that you have the screen setup to display '(Highest) 32-bit' colour. (right-click the desktop, properties...)

Tracking down program crashes like this are impossible, unless you can get your hands on the source code for Photoshop! :) - Photoshop will have its own .exe running, but it will also be accessing a whole bunch of different dll's and drivers, and the bug could be caused by any one of them.

If it was me, I see two choices; 1) Revert back to CS2, or 2) Re-install the OS. It depends on how adventurous I'm feeling.

kirbic

Canon EOS R5

Canon RF 24-70 f2.8 L IS

10/09/2007 02:12:02 PM · #5

Apparently the system is experiencing memory errors. It may have nothing to do with CS3, but could very well be a hardware problem. Running a check on your memory would be prudent.

10/09/2007 01:52:43 PM · #6

Update:

Just got a new error message that reads:

Photoshop.exe - Application Error
The instruction at "0x075dcacc" referenced memory at "0x00000014". THe memory could not be "read".
Click on OK to terminate the program.

So the I still have the message up and ps has crashed. I was trying to open a picture with a project already running. Gonna look into this error message and report back.

The saga continues...

Nikon AF-S DX NIKKOR 18-200mm f/3.5-5.6G ED VR II

10/09/2007 01:09:18 PM · #7

Originally posted by fir3bird:

Hey Rooster, is this problem the same two files or maybe the same original file and any other file??? You're not opening a PSD file that has about 1000 layers are you? Try opening two 100k jpegs and see if that works. I've been reading that CS3 is more memory intensive. I'd be at the Adobe support site if I were you. Email the suckers. For the price they charge for their stuff, support is something you should never have to worry about.

Excellent question. Sadly, it is all files of varying sizes. If I try to open 2 files at once...crash. If I open one file successfully and then try to open another....crash.

I am seriously thinking about going back to CS2. While I like the interface better on CS3, at least CS2 worked!

Prime_Time

Nikon D80

10/09/2007 12:52:40 PM · #8

I had it on XP and crashed few times on start up, most of the time when it was looking for plug-ins. Did a reinstall and would run fine. But I have a lot more memory than I had before. I think it does use a lot. I would opened task manager and then watch the useage. Now I got it on Vista and it works fine...so far.

fotomann_forever

10/09/2007 12:19:44 PM · #9

Originally posted by fir3bird:

I've been reading that CS3 is more memory intensive.

CS3 actually seems to manage memory more efficiently than CS2.

I'm wondering if it'll run in safe mode... if CS3 will run in Windows safe mode, we can determine if it's CS3 or Windows that is broken.

FireBird

10/09/2007 11:47:36 AM · #10

david_c

Canon EOS-7D

Canon EF 17-40mm f/4L USM

10/09/2007 09:20:57 AM · #11

Originally posted by Rooster:

Interesting/ How does it work? Can it troubleshoot? Should I open CS3 and then look at it?

It's the Windows Task Manager on steroids. It won't troubleshoot per se, but you can view fairly detailed information regarding the processes that you have running, including .dll trees. It won't help solve the problem on its' own, but it will be a valuable tool in trying to correct the issue you're having.

Canon EF 17-40mm f/4L USM

10/08/2007 05:38:57 PM · #12

Originally posted by david_c:

Just a thought, but does CS3 still ask for a scratch disk different than the install location, a la earlier versions? Is there an option for allocation of virtual memory resources in the preferences? Maybe you could download Process Explorer (now a Micro$oft goodie, but still free), and see if there are any services that might be conflicting or using up too much pagefile (Logitech webcam software is notorious in this regard).

Cool. Will check it out & report back. I dont think so on the first question.

Interesting/ How does it work? Can it troubleshoot? Should I open CS3 and then look at it?

Message edited by author 2007-10-08 17:42:50.

david_c

Canon EOS-7D

10/08/2007 05:36:21 PM · #13

10/08/2007 05:29:36 PM · #14

Originally posted by Louis:

Using XP or Vista? You might want to look at the event viewer; there may be clues as to what's causing the program to crash. You'd save time if event viewer contains relevant information.

Runnin' on xp.

Canon EF 24-70mm f/2.8L USM

10/08/2007 05:23:47 PM · #15

Yeah meets all the requirements. CS3 has been working for months without a hickup and then all of a sudden decided to screw me over and start crashing every time I wanna open a pic.

I would format my drive but what a pain! It's a dell so I would have to go back to default settings with a format. Got loads of work stuff on the puter too.

Kavern, I checked out the troubleshooting stuff and I seem to be okay on all fronts. There doesnt seem to be an answer for why this is happening.

Kaveran

Canon EOS-50D

10/08/2007 10:57:08 AM · #16

Dos your system meet the minimum system requirements?

[quote]
Intel Pentium 4 or equivalent processor
Microsoft Windows XP with Service Pack 2 or Windows Vista Home Premium, Business, Ultimate, or Enterprise
512 MB recommended
1 GB of available hard-disk space (additional free space required during installation)
1024 x 768 monitor resolution with 16-bit video card
DVD-ROM drive
QuickTime 7.1 software required for mulitmedia features
Internet or phone connection required for product activation
Broadband Internet connection required for Adobe Stock Photos and other services
[/quote]

Have you followed adobes troubleshooting steps?

Adobe Photoshop troubleshooting.

fotomann_forever

10/07/2007 11:08:16 PM · #17

I think i would format and reinstall Windows. I actually just gad to do that on a brand new machine to resolve CS3 crashes.

10/07/2007 10:57:51 PM · #18

Another Update:

So apparently I am able to open a pic one at a time. However, if I try to open two or more, the bastard app crashes!

Not sure if this is vital information or not but that's where I am.

Still in search of an answer. Will report back if I get any, tho doubtful.

Nikon AF-S DX NIKKOR 18-200mm f/3.5-5.6G ED VR II

10/07/2007 09:35:55 PM · #19

Originally posted by LindaLee:

One of the major crash issues with PS CS3 is Microsoft Intellipoint V6. Reinstalling Intellipoint with V5.5 will fix that particular issue.

This seems promising. Will try.

Aliqui, you are right as repairing which is the same as reinstalling is one of the first things I did when I got home. It didnt work. I also uninstalled and reinstalled and it still doesnt work.

I even uninstalled all the recent apps I put in the 'puter an still nothing.

At this point I have tried everything feasibly possible. I use ps so much that it actually hurts to not be able to use it! :(

This all happened quite suddently so I am pretty confused. There seems to be no answers on the web about this or a fix.

I will try the intelipoint install to see if that works.

thanks again folks!

Here's an update: I had v5.3 of inteelipoint on my pc so that wasnt it. Still crashing! Shoot! I think I'm gonna have to go back to CS2

Message edited by author 2007-10-07 21:51:23.

gerdagrice

Nikon D7000

10/07/2007 12:31:26 PM · #20

I originally bought and downloaded a copy of PS CS3 online, and I had the same problem you did. Every time I tried to open an image I'd get a crash--and some of them were blue screen crashes. I got completely fed up with trying to use that software and asked for a refund, which I got after promising to destroy the software, which I did. A few weeks later, I purchased a boxed copy of PS CS3 in a store, installed it and downloaded updates from the Adobe site and have had no trouble with CS3 caused crashes since then (touch wood). I have no explanation for why the DVD copy worked for me while the downloaded copy didn't, but maybe someone else has an explanation for this. Did you download your copy or purchase the DVD version?

LindaLee

Canon EOS-40D

Canon EF 70-200mm f/2.8L IS USM

10/07/2007 11:54:41 AM · #21

One of the major crash issues with PS CS3 is Microsoft Intellipoint V6. Reinstalling Intellipoint with V5.5 will fix that particular issue.

aliqui

Nikon D300s

Nikon AF-S Nikkor 70-200mm f/2.8G ED VR II

10/07/2007 11:26:01 AM · #22

Originally posted by Rooster:

Originally posted by Tlemetry:
I got the CS3 demo and it runs for about 3-4 images (if I'm lucky) and crashes without an explanation. I have been hitting the report button to hopefully someone can figure it out down the road sometime.
But I'm seriously considering NOT upgrading because of it.
At least until I can upgrade the PC.

I'm wondering if it is a virtual memory issue?

I doubt that it is. Mine just started crashing out of no where. I have to now uninstall it entirely and then reinstall to see if that solves the problem. It's a real hassle bc both processes takes a considerable amount of time. What a pain!

Uninstalling and reinstalling is usually one of the first things I do if a program goes whacky. It doesn't take all that long, and think of how much time you've wasted not just doing it from the start.

Olympus 50mm f/2.0 Macro ED Zuiko Digital

10/07/2007 12:58:59 AM · #23

Originally posted by Tlemetry:

I got the CS3 demo and it runs for about 3-4 images (if I'm lucky) and crashes without an explanation. I have been hitting the report button to hopefully someone can figure it out down the road sometime.
But I'm seriously considering NOT upgrading because of it.
At least until I can upgrade the PC.

I'm wondering if it is a virtual memory issue?

I doubt that it is. Mine just started crashing out of no where. I have to now uninstall it entirely and then reinstall to see if that solves the problem. It's a real hassle bc both processes takes a considerable amount of time. What a pain!

Tlemetry

Olympus E-300 EVOLT

10/04/2007 02:27:15 PM · #24