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04/05/2012 11:03:15 AM · #1 |
Originally posted by toddhead:
Well, the lens arrived and it worked. It also arrived C.O.D., so the "free" they were talking about was "free shipping". Still happy I got it and it works. |
Oh, PIFFLEBERRIES! I take it you didn't get that in writing, the "free repair" part?
R.
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04/05/2012 10:56:31 AM · #2 |
| Well, the lens arrived and it worked. It also arrived C.O.D., so the "free" they were talking about was "free shipping". Still happy I got it and it works. |
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04/04/2012 01:33:12 PM · #3 |
Originally posted by sempermarine:
Obviously they didn't know who they were dealing with ...
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Obviously they DID know... |
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04/04/2012 10:07:17 AM · #4 |
Obviously they didn't know who they were dealing with ...
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04/04/2012 09:34:14 AM · #5 |
| This is excellent news. Let us know if it is truly fixed. |
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04/04/2012 09:15:09 AM · #6 |
Originally posted by toddhead:
Well, looks like the found it and are shipping it today free of charge. Shocked and amazed... |
How utterly bizarre...
Well, at least it's free. |
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04/04/2012 09:09:13 AM · #7 |
| Well, looks like the found it and are shipping it today free of charge. Shocked and amazed... |
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04/03/2012 08:52:32 PM · #8 |
You have made my stomach actually hurt.
WHY did you tell me this? *sigh*
I hope it works out for you... *sigh again*
*holds stomach and rocks back and forth*
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04/03/2012 04:02:03 PM · #9 |
Originally posted by sempermarine:
Sounds like you need back up! I'm on my way....
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Dang right... the Boys Are Back!
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04/03/2012 11:50:19 AM · #10 |
Sounds like you need back up! I'm on my way....
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04/03/2012 11:38:37 AM · #11 |
I knew you all would feel my pain...
It is actually a very large and well respected facility. I stood there and watched three people search the front and back for about 20 minutes before they finally "gave up" for the moment. It took everything I had to not jump behind the counter and help... I felt that if I helped I could find it... like it would call out to me... Daddy! Daddy! Hear I am!
I've decided to give them a week before I become the "Ugly American"... lol
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04/03/2012 11:31:01 AM · #12 |
Originally posted by tanguera:
That sucks. |
I concur!!! |
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04/03/2012 11:17:32 AM · #13 |
Originally posted by vawendy:
Personally, they should be reducing the cost or fixing it for free for the mess up. |
Originally posted by toddhead:
They are going to continue to look for it and send it to me free of charge (no repair cost) if/when they find it. |
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04/03/2012 10:52:59 AM · #14 |
| The good news is that your camera bag is lighter. |
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04/03/2012 10:14:54 AM · #15 |
They'll send it to you when they find it?!?!?!??!?
Absolutely unacceptable! I'd say they have one week to find it. ridiculous! How big is their facility?
Obviously they must have shipped it out to someone else.
Personally, they should be reducing the cost or fixing it for free for the mess up. |
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04/03/2012 10:11:16 AM · #16 |
Wow - that's awful. I feel your pain. Glad that 150lb bag of rage didn't explode, though. You might need to save some for later.
Sometimes if you can convince somebody to actually get up from their desk and go look for something they will stand a good chance of finding it. Nowadays customer service with a phone and a terminal just doesn't measure up to feet and hands and eyeballs. Good luck.
The only time something like that happened to me, I dropped the camera to catch the wife. We were hiking even though she didn't feel well, and when she started to teeter I had just unhooked the camera strap from the backpack. Dropped the K1000, which hit the rocks, caught Miss P, who didn't. Ended up with a dead Takumar 28-80, but I suppose it was a good trade. The prospect of buying a new lens for the old 35mm camera was not as attractive as spending that plus a bit more to go digital.
And she still loves me. Life is good.
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04/03/2012 09:44:43 AM · #17 |
| Wow that is awful. Here is hoping you get a brand new lens :) |
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04/03/2012 09:37:59 AM · #18 |
| it's really hurt so much~ |
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04/03/2012 08:59:52 AM · #19 |
Originally posted by Strikeslip:
I thought Germans were supposed to be efficient. |
They don't let anything get in the way of delivering a poor customer service experience. To be honest I'm shocked that they've agreed to do what they have. Wait... did they put that in writing? |
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04/03/2012 08:44:18 AM · #20 |
Originally posted by Simms:
I blame your wife - a little less screaming and a bit more catching and you wouldn`t be in this situation. She owes you exactly ONE lens. |
I agree, you may need to work with her on making diving catches for next time. Happy to hear they repaired it.....or at least said it was repaired.....maybe..... Could have a new lens coming if they can not find it!
Message edited by author 2012-04-03 08:48:01. |
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04/03/2012 08:42:45 AM · #21 |
I would give them no more than 2 weeks. Sorry about the lens. I would be furious too.
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04/03/2012 08:41:50 AM · #22 |
Maybe it rolled under the fridge in the break room? Did they look there? :-(
I thought Germans were supposed to be efficient.
Message edited by author 2012-04-03 08:42:34.
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04/03/2012 08:38:44 AM · #23 |
Story update... took my lens in to get it repaired last month at a service center here in Germany and was told it could be fixed for 200 euro. Finally got an e-mail last week telling me it was done and ready for me to come pick up. Took the hour drive today to pick it up and... they lost it. Seriously!?! How can you lose a small bazooka? So BITTER! They are going to continue to look for it and send it to me free of charge (no repair cost) if/when they find it.
My question is how long should I give them before I demand a new lens?
I'm so bitter right now... had to stop by my house on the way back to work to give my wife and girls a hug because I was a 150 pound ball of rage ready to explode!
POOP! |
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01/31/2012 05:16:36 PM · #24 |
I really can't imagine how you must have felt at the time.. hell I can't even imagine affording that lens *sigh*
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01/31/2012 02:06:36 AM · #25 |
That's one reason why I have a Flipside Lowepro backpack, it opens on the inside, the part that rests on your back.
How painful, when it's one of your most expensive lens!!
Message edited by author 2012-01-31 02:07:01. |
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