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11/15/2007 07:48:52 PM · #51 |
| The question is, is your friend happy. I have had clients pick shots that I did not like at all, however their paying the bill and if they demand a shot that I don't like they get it. I try to encourage what I perceive as the better image, but the client likes what they like. |
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11/15/2007 07:52:22 PM · #52 |
Originally posted by chesire:
I would suggest a different location, and probably give them a discount on our location fees if they agreed.
If they insisted it would after that offer, and yes I'd do their picture, but I sure wouldn't be happy about it.
This is a service business. ANYONE with a digital camera can take a picture... what we have to do is do it better than they can themselves. And make them FEEL like they are having fun, and it's something they want to do again and that they are getting what they want.
With a difficult subject, we would shoot, show them the pictures, then RE-shoot until we got something they liked. I think I've seen one person leave the shop unhappy, and she came back less than a week later and ordered more prints. |
I would have simply turned them away, if they would not do a location shoot. There are worse things than not getting a job, ie the photo in question.
Message edited by author 2007-11-15 19:52:44.
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11/15/2007 07:55:58 PM · #53 |
Originally posted by fotomann_forever:
I would have simply turned them away, if they would not do a location shoot. There are worse things than not getting a job, ie the photo in question. |
Wish I had that luxury. |
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11/15/2007 08:02:02 PM · #54 |
Originally posted by chesire:
Originally posted by fotomann_forever:
I would have simply turned them away, if they would not do a location shoot. There are worse things than not getting a job, ie the photo in question. |
Wish I had that luxury. |
I understand and exactly why I don't envy studio owners. It's a tough business.
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11/15/2007 08:04:34 PM · #55 |
Originally posted by chesire:
You're right BAM I wouldn't.
However... All of the "Well it was a MALL Studio" comments are insulting to small studios who don't deserve it. |
Actually, I said
[quote]This photo was taken at a portrait studio in a MALL..... kind of explains things a little. A big department store. [/quote]
I said nothing about small studios. And YES YES YES they had a booked appt with the studio for that many people. They didnt JUST show up. It was booked a few months in advance.
The SAME studio that did their portratis (a chain) also did some of my daughter nearly 1 year ago that I AM STILL to this day trying to get them done right. They have re-shot her 3 times and re-printed 4 times. They CANNOT get it right. They have cropped the top of her head off, her arms, her feet..etc... They have printed blurry pics, they zoomed in on a pic to correct a crop mistake and the photo pixelated big time. Horrible shoddy work.
It has been my opinion that chain photography studios do not offer the best quality work. I always recommend small studios or individual photographers for large family portraits etc... I dont think that many mall photographers are trained very well. THey offer no experience necessary and pay very minimal pay. |
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11/15/2007 08:17:18 PM · #56 |
| I think it would've looked real cool if the guy used a fisheye. |
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11/15/2007 08:22:36 PM · #57 |
The people should have been staggered (using chairs or some props) so the folks in the back row aren't lost or half cut off. I think the photo looks terrible, they should at least have had the ones in the front row sitting down etc.
It reminds me of those competitions like "How many people can we squeeze into the Mini-Cooper??"
Plus, they don't look like they are are in focus.
I'd have a reshoot or get my money back.
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11/15/2007 08:39:39 PM · #58 |
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11/15/2007 08:46:57 PM · #59 |
Originally posted by samnotis:
It's kind of editorial. |
It's kind of like was said before, they didn't have the space and shouldn't have booked it. Once they got there, they should have apologized and said they didn't have the facilities to serve them.
There were many points along the line here where a conscientious business would have made things right here.
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11/15/2007 08:51:37 PM · #60 |
There are at least four studios in our mall.
JC Penneys
Sears
Another Small one
and Us
I have had a dozen or more customers in the last month (remember please we just bought the place end of September) who have come to me and said that we are more friendly, better priced and actually care and that they have not got that from any of the other studios. Today we were even approached by a local dentist for a contract on "after" pictures for their wall of fame. In the past they have used a national chain that just didn't give enough personall attention to the job or the customer.
My biggest point is, just because a studio is in a mall does not mean it's a chain or that it's bad. |
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11/15/2007 09:03:33 PM · #61 |
Even chain studios aren't all bad. We have several Olan Mills portraits that are very well done. We also took my kids to Sears for many years for their "growing up" photos before they got school shots done. I was very pleased with them for the price.
I've seen very good shots come from these sorts of places and some very disappointing shots come from private studios. In any case, it's a very client satisfaction oriented industry and this studio should somehow make it up to the client. Even with a group that large, they could have done better than what is shown here.
Everyone makes mistakes, but it's how the mistake is handled that distinquishes professional service from fly-by-nights IMO. |
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11/15/2007 09:08:31 PM · #62 |
Originally posted by chesire:
There are at least four studios in our mall.
JC Penneys
Sears
Another Small one
and Us
I have had a dozen or more customers in the last month (remember please we just bought the place end of September) who have come to me and said that we are more friendly, better priced and actually care and that they have not got that from any of the other studios. Today we were even approached by a local dentist for a contract on "after" pictures for their wall of fame. In the past they have used a national chain that just didn't give enough personall attention to the job or the customer.
My biggest point is, just because a studio is in a mall does not mean it's a chain or that it's bad. |
Certainly not, but I think that you would agree that not having the facilities to serve the customer would mean simply not taking the job.
I mean, would you tell a car company that you'd take pictures for them if you couldn't fit their car in your studio? No. Would you do nude sessions in an area that probably wouldn't afford privacy? No.
It's simply the principle of the thing is all.
I wouldn't mind having a studio in one of the nicer malls around, but there's already one in each that I know of besides the department store ones. But there's certainly a difference between the guys in the outlet mall, and the one in Oak Park next to the Nordstrom's... ya know. Slightly different clientelle, and rent too.
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