Not receiving EMAIL notifications from dpc

08/03/2022 05:38:22 PM · #1

not sure if this is happening to anyone else but for a week or more i havent been receiving emails from dpc .. this is on all my devices ..

i have all the relevant boxes ticked in my preferences ..
ie.
Recent Comments
E-mail me when I receive a comment on any of my images that are not in voting.
Private Message Notifications
E-mail me when I receive a private message on DPChallenge.
Confirmations
Send me e-mail confirmations when I submit to a challenge.
etc etc ..

also i sent a query to the sc via the help/contact us option about five days ago and havent heard anything back which is quite odd .. so i dont think they have received it ..

love to know whats going on .. :)

kirbic

Canon EOS R5

Canon RF 24-70 f2.8 L IS

08/03/2022 06:33:23 PM · #2

Hey Roz,
I am seeing your ticket... unfortunately we have been remiss in acting on it. we wil get on it forthwith. I will post a response to you, please reply to the ticket if you receive it.

Canon EF 100mm f/2.8L Macro IS USM

08/03/2022 06:38:04 PM · #3

Originally posted by kirbic:

Hey Roz,
I am seeing your ticket... unfortunately we have been remiss in acting on it. we wil get on it forthwith. I will post a response to you, please reply to the ticket if you receive it.

thanks so much Fritz ..
but there's also the issue of not receiving email notifications .. its a weird one ..

Lydia

Canon EOS-6D

08/03/2022 06:43:09 PM · #4

Roz, I went for a while a long time ago, when I did not get the requests for validation. Of course, I checked in and saw SC wanted it... but I wondered. They weren't in any file in my email.

08/03/2022 06:51:00 PM · #5

Originally posted by Lydia:

Roz, I went for a while a long time ago, when I did not get the requests for validation. Of course, I checked in and saw SC wanted it... but I wondered. They weren't in any file in my email.

thats whats happening to me now .. i'm not getting the email requesting validation .. also if someone sends me a pm .. not getting email notification about that .. also when someone comments on one of my photos .. not getting email notification about that either ..
like i said .. its on all my devices .. so i dont think its from my end .. but with technology you never can tell .. well i cant anyway .. ;)

glad2badad

DJI Mavic Air 2

Sears 55mm f/1.4 M42

08/03/2022 07:25:49 PM · #6

Sorry to ask the obvious, but have you checked your 'Spam' folder? Sometimes I end up with DPChallenge email in my Spam folder and other times I don't (it's rare that they go there, but not unheard of).

08/03/2022 07:53:34 PM · #7

Originally posted by glad2badad:

thanks Barry .. but yes i've checked .. although somehow my system is set up so nothing goes into a spam folder .. :)

kirbic

Canon EOS R5

Canon RF 24-70 f2.8 L IS

08/03/2022 10:02:43 PM · #8

There may be a SPAM or bulk email dustbin on your provider's server, and certain messages are getting routed there and never getting to your computer. This might happen if one of the "from" addresses associated with DPC got on your provider's naughty list. If you have a way to access your email through a web browser, check if there is a SPAM or Bulk email folder and look there.

Fujifilm XF 18-135mm f/3.5-5.6 R LM OIS WR

08/04/2022 01:39:29 AM · #9

Originally posted by kirbic:

thanks again Fritz ..
i went into the browser on my macbook pro and into my emails .. i went into the junk folder .. there weren't any dpc emails there but there were a small amount from other places ..

i went back in my emails on my browser and i'm pretty sure the last email verification i got for a pm was on the 10th July 2022 ..

so just now i entered a challenge to see if i would get the email notification .. i got the email "We have received your photograph for our current challenge."

I'M NOT GETTING THESE ..
Recent Comments
E-mail me when I receive a comment on any of my images that are not in voting.
Private Message Notifications
E-mail me when I receive a private message on DPChallenge.
however i didnt get an email asking me to verify my photo in the recent wet and/or dry challenge ..

I AM GETTING THESE ..
sorry i got it wrong in my other post
Confirmations
Send me e-mail confirmations when I submit to a challenge.
Challenge validation .. .. (which isnt in the preferences to tick)
ie. we are happy to inform you that your submission to the xyz challenge has been validated ..

look .. if this is just too hard to work out .. i can go back to checking in at dpc to see if anyone has sent me a pm, or if i have received a commnent on a pic ..

let me know ..
and thankyou again .. :)

Message edited by author 2022-08-04 16:44:31.

primabarbara

Fujifilm X-T1

08/04/2022 02:40:03 AM · #10

I just commented on your beautiful mosquito - so you can check if you got an email notification

08/04/2022 03:28:49 AM · #11

Originally posted by primabarbara:

I just commented on your beautiful mosquito - so you can check if you got an email notification

thankyou so much Barbara for such a lovely comment .. i didnt get email notification either in the browser or in outlook .. :(
edit to say .. i didnt get it on my phone either .. but that makes sense if i didnt get it in the browser which is where it originates .. sorta .. :(

Message edited by author 2022-08-04 03:31:01.

kirbic

Canon EOS R5

Canon RF 24-70 f2.8 L IS

08/04/2022 10:08:05 AM · #12

Roz,
It really sounds like some but not all e-mail "senders" associated with DPC are being blocked by your provider. You could check with them to see whether they are blocking any e-mails from our domain.

08/04/2022 04:49:09 PM · #13

Originally posted by kirbic:

thanks for all your help on this ..
i'm not getting .. recent comments, private messages and email asking me to verify a photo in a recent challenge ..

i will get onto my provider .. :)

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

08/04/2022 07:40:40 PM · #14

got in touch with the provider who says there's a firewall that will automatically block any suspicious or malicious emails to protect my telstra email privacy ..
after conversation they suggested i refresh firefox .. which i've done .

now the only way to find out if it has worked is for someone to put a comment on one of my pics or send me a pm ..
HELLOOOOO someone .. ;)

GeneralE

Canon PowerShot S3 IS

08/04/2022 07:52:56 PM · #15

Test sent ...

Canon EF 28-135mm F/3.5-5.6 IS USM

08/04/2022 08:01:05 PM · #16

thanks heaps Paul ..
i've spent two hours in a chat to my provider ..
now i'm going into firefox help .. cant talk to anyone unfortunately but maybe the problem is there ..

noraneko

Canon EOS-7D

08/06/2022 03:02:50 PM · #17

I think the error potentially may be on the Server side versus the Client side. I received about 11 comments in the past two days, and only one came though via email. I checked Spam, and nothing. Any other folks besides Roz and myself experiencing this?

GeneralE

Canon PowerShot S3 IS

Canon 12x IS USM (S3 IS built-in Lens) -- 36-432mm (35mm EQ)

08/06/2022 03:22:16 PM · #18

Originally posted by noraneko:

I think the error potentially may be on the Server side versus the Client side.

Virtually certain -- providers' "firewalls" get set to flag/block certain email addresses.

I suggest copying DPC email addresses from previously-received emails and sending a request (demand) that they be unblocked to the provider -- CC the message to the highest level corporate exec you can find ...