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DPChallenge Forums >> Hardware and Software >> Anyone got a lens fixed?
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06/20/2011 12:50:09 AM · #1
A couple of weeks ago, I was taking my camera bag out of my car after a shoot and my Nikon 60mm macro slid out of my bag and onto the cement floor of the garage. It didn't seem that anything was wrong with it at first glance but when I went to use it tonight it sounded "grindy" for lack of a better term when I went to manual focus. Its almost like when you try to turn something by hand that should be turned by a motor. It seems auto focus works ok but with the macro I do a lot of manual focusing. I can shoot with it but I think if I keep grinding away with it eventually its going to start slipping and then be completely useless because I won't be able to keep my focus.
It also looks like I bent the filter threads. (Not that big of a deal but its worth getting fixed if I am fixing the other stuff too).

The Nikon site points out I should phone first before sending it in but aside from that does anyone have any tips for me? Any idea how expensive this is going to be? It doesn't seem like there's anything wrong with the glass and I am hoping some gear or something just needs to be put back in place.

06/20/2011 07:04:48 AM · #2
I used this place as my lens was not under warrenty... //www.precisioncamera.com/. It was way cheaper than Canon. Click lens repair, then plug your lens in and it will give you an estimate to fix it. That's all I paid was the estimated amount, not a penny more ($89). My lens was completely unusable when I sent it in (it got slammed to a hardwood floor by my granddaughter). It's good as new now. If you have any questions you can PM me.
06/20/2011 07:27:31 AM · #3
A few months ago I had a problem with my 24-70 lens. It fell out of my bag and then couldn't focus and/or zoom properly.

I took it back to the dealer from whom I bought it and he sent it off to Nikon. It was out for about 3 weeks - which seemed rather long (it's my workhorse lens that I use 95% of the time). At some point during the process I called to ask what the delay was all about and the dealer was able to find out that they were waiting for parts from Japan. The next thing I knew I got a call from the dealer saying my lens was in. It turns out they replaced my old lens with a brand new one. The charge was in the $300 range. The lens is about a $1500 lens. I think they decided to stop waiting for parts and just sent me a new one (different serial number).

I think these Nikon factory repair places make sure the repair job is done right. I believe they have a laddered charge structure. For example, minor repairs $150. Mid level repairs $350. Etc. Last I heard they had a repair facility in New York and one in California.

I didn't like the amount of time it took - but I am impressed with the fact that they ultimately agreed on the length of time involved and simply gave me a new lens.

You might want to check in with your local Nikon dealer and ask about Nikon's repair protocol.

Good luck!

06/20/2011 12:28:43 PM · #4
Thanks for the replies! I fiddled with the auto/manual switch and the focus limit and a lot of the grinding has gone away. I am still going to bring it into The Camera Store to get their opinion but I don't feel quite as awful as I did last night.

Thanks again

C
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