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DPChallenge Forums >> General Discussion >> Help with computer issue “please”
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AuthorThread
07/25/2009 02:47:42 AM · #1
Scott,

everything you've posted so far points to hardware malfunction. I can safely claim that this has nothing to do with software, and no virus scanning or cleanup sw will help here. Now, the question is, do you want to diagnose this, or give up and get a new everything? here is the list of likely culprits:

- memory (could cause every single one of these issues)
- motherboard (same)
- floppy (not related to anything else other than you trying to copy file from it)
- DVD drive (related to installation and other failures you've seen)
- CPU (not likely)
- cables (not likely given the distributed nature of reported errors)

Now, to successfully diagnose and eliminate elements, you'll need to have some spare parts. It would be good to have an extra memory stick. Do you have one? How many sticks does your computer have right now? If more than one, you could try them one by one, alone... they all may be bad so this won't help, but you may get lucky.

If you still have windows installed, booting to safe mode with both floppy and dvd drive disconnected would eliminate those two as culprits.

Once you eliminate DVD, you can proceed with diagnosing memory. There must be a memory test written for your motherboard - you could find one and download it. Those tests typically are burned on a DVD and then run on reboot without any OS.
Running this would eliminate windows from the picture, albeit you may run into the same issue setup caused. At least that would narrow your search down to motherboard/memory combo.
From here, you may get a memory stick at your local store, might get a cheap one just for testing, and see if it is memory or motherboard.

As I said, this will result in you buying something new. The only question is, as I asked, do you want to spend time figuring out what it is, or just buy a new mobo/memory and start building from there.

Good luck with it. Feel free to ask any questions. I have a 'formal' training in this cr*p.
07/25/2009 12:32:21 AM · #2
Here is the latest issue.

Everything failed to work so I decided to go with reinstalling WinXP from scratch.

While on the blue Setup Screen it loads drivers, you can see them being loaded at the bottom of the screen. But when it gets to the following

"(Adaptec AHA-151X / AHA-152X / AIC-6X60 SCSI Adapter)"

it stalls for about three minutes and the following appears on the screen.

"File symc810.sys caused an unexpected error (32768) at line 3540 in d:\xpsprtm\base\boot\setup\setup.c.

Press any key to continue"


When I press any key it tells me the following,

Setup Failed. Press any key to restart your computer.


Has anyone had this to happen before or know whats going on. I can't even reinstall windows. If I take out the WindowsXP disc 1 and reboot I can get into windows as you can see but only after repeated error messages.

Thanks in advance for any help.
Scott
07/24/2009 10:23:19 PM · #3
I'm in the process of reinstalling Windows from scratch. But I have been having a hard time doing that all day.

Seems if my internal DL-DVD is bad. When I put in Disc 1 and boot from DVD the it will only get so far then give me an error.

So I install my external DVD/RW via USB and think I'm going to install from that drive but when I go into the bios and tell the computer to boot from the external drive it want let me.

Now I'm typing while I copy my winXP disk to my other hard drive and hopefully I will be able to change the bios to boot from it. At least that drive is on the list in the bios.

I have been pulling my hair out all day. And the ones I haven't are turning gray.

ugggggggg.

Scott
07/24/2009 03:44:04 PM · #4
Scott,

If you run the hijack this scan, we could look at it and tell you if there are still items to be removed. :) I delete stuff all the time that continues to come back just because of software. Adobe CS2 is one of those, lol! Once I delete the crap, my machine speeds up drastically and works correctly.

I hope you get this all figured out.
07/24/2009 03:26:48 AM · #5
Originally posted by FireBird:

@SDW

Why do you have Pure Networks Platform installed on your computer???? If it's something you installed, why don't you go to the control panel >> add/remove software panel and simply uninstall the sucker. That will certainly cure that particular pop up. Then try reinstalling it and it will probably work. One of the updates may not play well with that program. When you reinstall it might place a critical file back in that the update removed.

I don't know where or when Pure Networks Platform was installed. I don't even know what it is, lol.

It doesn't show up in control panel >> add/remove software. I don't know

Message edited by author 2009-07-24 03:56:21.
07/24/2009 02:57:40 AM · #6
@SDW

Why do you have Pure Networks Platform installed on your computer???? If it's something you installed, why don't you go to the control panel >> add/remove software panel and simply uninstall the sucker. That will certainly cure that particular pop up. Then try reinstalling it and it will probably work. One of the updates may not play well with that program. When you reinstall it might place a critical file back in that the update removed.

07/24/2009 01:32:36 AM · #7
Originally posted by SDW:

Originally posted by srdanz:

Scott,
it sure looked like it would work. There is this KB too, refers to CD ROM. You've tried some of the things in it, try those that you haven't tried yet.

When you reformat everything, install those drivers first, and then run the updates. Also note if the original installation works fine. That way you'll be able to tell if it was the upgrade that made your machine fail or if it is something more serious.

good luck!


Thanks
Scott

Thanks for nothing:)
I meant to post this:
//support.microsoft.com/kb/891894
07/24/2009 01:25:45 AM · #8
Originally posted by srdanz:

Scott,
it sure looked like it would work. There is this KB too, refers to CD ROM. You've tried some of the things in it, try those that you haven't tried yet.

When you reformat everything, install those drivers first, and then run the updates. Also note if the original installation works fine. That way you'll be able to tell if it was the upgrade that made your machine fail or if it is something more serious.

good luck!


Thanks
Scott
07/24/2009 01:20:55 AM · #9
Scott,
it sure looked like it would work. There is this KB too, refers to CD ROM. You've tried some of the things in it, try those that you haven't tried yet.

When you reformat everything, install those drivers first, and then run the updates. Also note if the original installation works fine. That way you'll be able to tell if it was the upgrade that made your machine fail or if it is something more serious.

good luck!
07/24/2009 12:23:37 AM · #10
Originally posted by srdanz:

Originally posted by SDW:

Thanks srdanz and dknourek for your help and advice. I have not updated my registry yet but I will try that before I dive into reinstalling my computer; it can't hurt.
If you can think of anything else feel free to PM me or post. And I greatly appreciate your advice.

Scott

to make it easier on you, copy this into a text file, name the text file something with .reg (i.e. sdw.reg), save it, and double-click on the file.
It should ask you something along the lines of 'do you want to update your registry' - do it and reboot after that.

Can't mess it up more than you have it messed up now. Copy from the line below to the end of the post.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\0]
"Policies"=hex:01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\1]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\2]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,02,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\3]
"Policies"=hex:01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,50,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\4]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\5]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,02,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,02,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,02,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,41,00,00,01,00,00,00


I did a copy/paste of the above and saved it as a .reg file on my desktop. I closed all open windows and ran the update then rebooted. Same problems.
I guess I'm going to wipe my HD and reinstall (tomorrow) and see if that works.

The first thing I install when doing a complete redo is winXP. Should I update windows to service pack 3 and all other windows updates before starting to install my drivers for hardware such as the motherboard, chipset, and graphics card?

Again thanks for all the advice everyone.
Scott

Message edited by author 2009-07-24 00:24:34.
07/24/2009 12:10:19 AM · #11
Originally posted by bergiekat:

Link I used for Hijack This.

If you know computers, this will be easy!

bergiekat, I downloaded Hijack and scanned. It found about a page of items to fix. I picked they ones I thought should be deleted and did so. Rebooted and still having the same problem.

Thanks for the program. It will come in handy.

Now I'm off to update my reg per post by srdanz. Hope this works, if not I guess I will have to reinstall everything. Glad I have a external HD and have all my photographs and important files backed up on it.

here goes. I hope it works.
Thanks everyone.
Scott

Message edited by author 2009-07-24 00:10:45.
07/23/2009 11:42:49 PM · #12
Link I used for Hijack This.

If you know computers, this will be easy!
07/23/2009 11:42:01 PM · #13
Originally posted by SDW:

Thanks srdanz and dknourek for your help and advice. I have not updated my registry yet but I will try that before I dive into reinstalling my computer; it can't hurt.
If you can think of anything else feel free to PM me or post. And I greatly appreciate your advice.

Scott

to make it easier on you, copy this into a text file, name the text file something with .reg (i.e. sdw.reg), save it, and double-click on the file.
It should ask you something along the lines of 'do you want to update your registry' - do it and reboot after that.

Can't mess it up more than you have it messed up now. Copy from the line below to the end of the post.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\0]
"Policies"=hex:01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\1]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\2]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,02,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\3]
"Policies"=hex:01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,50,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\4]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,03,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,46,00,00,01,00,00,00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Controls Folder\PowerCfg\ProcessorPolicies\5]
"Policies"=hex:01,00,00,00,01,00,00,00,03,00,00,00,00,00,00,00,03,00,00,00,a0,\
86,01,00,a0,86,01,00,a0,86,01,00,28,32,00,00,02,00,00,00,a0,86,01,00,a0,86,\
01,00,20,a1,07,00,28,3c,00,00,02,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,01,\
00,28,50,00,00,01,00,00,00,01,00,00,00,02,00,00,00,00,00,00,00,03,00,00,00,\
a0,86,01,00,a0,86,01,00,a0,86,01,00,0a,14,00,00,02,00,00,00,a0,86,01,00,a0,\
86,01,00,20,a1,07,00,14,28,00,00,02,00,00,00,a0,86,01,00,a0,86,01,00,a0,86,\
01,00,14,41,00,00,01,00,00,00

07/23/2009 11:39:48 PM · #14
Originally posted by SDW:

Oh here is the other message I get when I boot up my computer and periodically through out the day.


Pure Networks troubleshoot
07/23/2009 11:37:31 PM · #15
Originally posted by bergiekat:

Download and Run Hijack This first before you do anything. you may find Tons of stuff that you should remove. I've had similar problems in the past, but all went away once Hijack this was installed and ran.

You aren't out anything if you do this as if it just doesn't work, you still can do all of the other.

Thanks for the advice. I will download Hijack and run it first. I will let you know if it works.
Scott
07/23/2009 11:35:38 PM · #16
Thanks srdanz and dknourek for your help and advice. I have not updated my registry yet but I will try that before I dive into reinstalling my computer; it can't hurt.
If you can think of anything else feel free to PM me or post. And I greatly appreciate your advice.

Scott
07/23/2009 11:34:01 PM · #17
Download and Run Hijack This first before you do anything. you may find Tons of stuff that you should remove. I've had similar problems in the past, but all went away once Hijack this was installed and ran.

You aren't out anything if you do this as if it just doesn't work, you still can do all of the other.
07/23/2009 11:25:10 PM · #18
Originally posted by srdanz:

Did you try updating the registry as per this article? If yes, I'll try to figure something else. If not, try it.


what he said... ;)

Ill try to think up what ever else I can. Took a bad hit to the back of my head tonight and f*** it hurts, copious amounts of rum is making it better though...
07/23/2009 11:19:45 PM · #19
Did you try updating the registry as per this article? If yes, I'll try to figure something else. If not, try it.
07/23/2009 11:10:03 PM · #20
Originally posted by dknourek:

look in the device manager, is anything flaged with any errors at all?

No error or little yellow question marks.
07/23/2009 11:07:53 PM · #21
look in the device manager, is anything flaged with any errors at all?
07/23/2009 10:50:13 PM · #22
Oh here is the other message I get when I boot up my computer and periodically through out the day.
07/23/2009 10:47:42 PM · #23
Originally posted by SDW:

Originally posted by srdanz:

//support.microsoft.com/default.aspx?scid=kb;en-us;811840

Thanks for the link, I will check it out.

Originally posted by dknourek:

Start simple:

[quote=dknourek]1. Open the case, is there a ribbon data cable attached the back of the floppy drive and from there to the motherboard?

I will check this out

Originally posted by dknourek:

2. If so gently push the cables on both the floppy drive and the mainboard to ensure they are secure.

I will do this

Originally posted by dknourek:

3. Is the power cable properly attached to the back of the floopy drive?

I will do this

Originally posted by dknourek:

4. Is the floppy drive properly configured in the system BIOS?

I don't know how to do this. Could you explain?

Originally posted by dknourek:

5. can you copy the files from the floppies to the hard drive?

No

lets start there...

1 & 2. The ribbon is connected and I made sure it was a good fit (gently).
3. Yes the power cable is connected and I made sure it was a good fit.
4. I don't know how to configure the "A" drive in bios
5. Still can't transfer files
07/23/2009 10:44:39 PM · #24
MAKE SURE YOU ARE GROUNDED!
07/23/2009 10:26:39 PM · #25
I'm going to shutdown my computer and go inside to check the cables on the floppy and see if they are loose or have came unpluged. I will be back in a few.
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